Senior Remote Customer Success Manager – Electric Fleet Solutions & Sustainability Champion (California) – Driving Impactful Partnerships, Growth, and Community Transformation
About brighthush
brighthush is a pioneering force at the crossroads of technology, transportation, and sustainability. Founded in 2019, we have rapidly become the go‑to partner for school districts, municipalities, and commercial operators across the United States who are committed to transitioning to clean, efficient, and reliable electric transportation. With a dedicated team of 51‑200 professionals, we blend cutting‑edge technology, deep industry expertise, and a culture of collaboration to create lasting value for our customers and the communities they serve.
Our mission is simple yet ambitious: accelerate the transition to a cleaner, more resilient transportation future while helping our partners achieve operational excellence and sustainability goals. We do this by offering turnkey solutions that cover procurement, deployment, operations, and data analytics—all designed to maximize performance, reduce costs, and minimize environmental impact.
Why This Role Matters
As a Remote Customer Success Manager at brighthush, you will be the linchpin between our organization and the diverse client base that relies on our solutions. Your work will directly influence customer satisfaction, retention, and the broader impact of sustainable transportation on communities nationwide. You will guide customers through the entire lifecycle—from onboarding to ongoing optimization—ensuring they extract maximum value from our electric fleet solutions.
Key Responsibilities
- Customer Relationship Management: Build and nurture long‑lasting partnerships with transportation directors, maintenance teams, drivers, and other operational stakeholders. Understand their unique challenges and goals to deliver tailored, high‑impact solutions.
- Onboarding & Training: Lead customers through a seamless onboarding journey. Design and deliver training programs, coordinate cross‑functional teams, and collaborate with bus dealers and OEMs to ensure a smooth transition to electric buses.
- Account Management: Proactively monitor account health, identify potential risks, and develop mitigation strategies. Serve as the primary point of contact for all customer inquiries and escalations.
- Solution Customization: Work closely with clients to adapt our service offerings to meet evolving operational needs, ensuring optimal fleet performance and cost efficiency.
- Data Analysis & Insight Generation: Leverage performance metrics and data analytics to uncover improvement opportunities. Translate insights into actionable recommendations for both customers and internal teams.
- Issue Resolution & Escalation Management: Act as the liaison between customers and internal stakeholders—engineering, product, and support—to resolve issues swiftly and maintain trust.
- Product & Process Feedback: Capture customer feedback and translate it into concrete enhancements for our technology, project development, and service processes.
- Maintenance Strategy Partnership: Collaborate with bus dealers, OEMs, and customer maintenance teams to develop efficient maintenance plans, reducing downtime and extending vehicle lifespan.
- Strategic Account Planning: Develop and execute account plans that align with each client’s long‑term sustainability and operational objectives.
- Cross‑Functional Collaboration: Partner with Sales, Product, Engineering, and Marketing to ensure a unified customer experience and to surface market insights that drive product evolution.
Essential Qualifications
- Minimum of 2 years in a customer‑facing role such as Customer Success, Account Management, Project Management, or Partnership Management.
- Bachelor’s degree in Business, Engineering, Technology, or a related field, or equivalent professional experience.
- Demonstrated empathy and a proactive mindset—always doing the right thing for the customer.
- Strong project management skills, with a proven track record of delivering complex initiatives on time and within scope.
- Data‑driven problem‑solving ability, comfortable working with dashboards, KPIs, and performance analytics.
- Excellent written and verbal communication skills, including polished presentation abilities.
- Experience with ticketing systems, customer service workflows, and process optimization.
- High energy, self‑motivation, and a collaborative team‑player attitude.
- Comfortable engaging with senior and executive‑level stakeholders.
- Adaptability to fast‑paced environments with evolving processes and ambiguous scenarios.
- Basic understanding of web applications and a willingness to learn new technologies.
Preferred Qualifications
- Experience in the non‑SaaS industry, particularly within municipal or government sectors.
- Prior exposure to electric vehicle (EV) fleets or related sustainability initiatives.
- Knowledge of the U.S. public transportation landscape and procurement processes.
- Background in data analytics tools such as Tableau, Power BI, or similar.
- Experience working with large, distributed teams in a remote‑first environment.
Core Skills & Competencies
- Customer‑centric mindset with a passion for building lasting relationships.
- Strategic thinking combined with tactical execution.
- Strong analytical and problem‑solving capabilities.
- Exceptional communication and presentation skills.
- Project management proficiency—Agile or Waterfall experience is a plus.
- Technical curiosity and the ability to quickly grasp new tools and platforms.
- Resilience and adaptability in dynamic, evolving environments.
- Team collaboration and cross‑functional coordination.
Career Growth & Learning Opportunities
At brighthush, your professional development is a priority. As a Remote Customer Success Manager, you will:
- Gain exposure to the entire electric fleet ecosystem, from procurement to operations.
- Develop expertise in data analytics, product strategy, and customer experience design.
- Participate in leadership‑level discussions, shaping the future of sustainable transportation.
- Access continuous learning resources, including industry certifications, workshops, and mentorship programs.
- Progress into senior Customer Success, Product Management, or Strategic Partnerships roles.
- Lead cross‑departmental initiatives that influence product roadmaps and market positioning.
- Build a personal brand as a thought leader in electric fleet management and sustainability.
Work Environment & Culture
brighthush thrives on a culture of innovation, collaboration, and impact. Our remote‑first model empowers you to work from anywhere in the U.S., while our virtual team meetings and digital collaboration tools keep us connected. We celebrate diversity, encourage open dialogue, and reward creative problem‑solving. Your contributions will directly influence the success of our clients and the sustainability of communities nationwide.
We believe that a healthy work‑life balance fuels creativity and productivity. That’s why we offer flexible work hours, generous paid time off, and a supportive environment where your ideas are heard and valued.
Compensation, Perks & Benefits
- Competitive base salary aligned with industry standards for remote Customer Success Managers.
- Performance‑based bonus program to reward outstanding results.
- Comprehensive health, vision, and dental coverage for employees and dependents.
- Generous paid time off (PTO) policy, including vacation, sick leave, and personal days.
- 401(k) retirement plan with company match.
- Flexible work hours and remote work from any U.S. location.
- Access to cutting‑edge technology, training, and professional development resources.
- Opportunity to work with bright, innovative, and forward‑thinking colleagues.
- Employee wellness programs, including mental health support and fitness stipends.
- Annual team retreats and virtual social events to foster community.
Why Join brighthush?
When you join brighthush, you become part of a mission‑driven organization that is redefining the future of transportation. Your role as a Customer Success Manager will be pivotal in ensuring our clients achieve operational excellence, cost savings, and environmental impact. You will work alongside passionate professionals, influence product direction, and help shape the next generation of electric fleets.
At brighthush, we don’t just build products—we build partnerships that transform communities. If you’re ready to make a tangible difference while advancing your career, we want to hear from you.
Ready to Accelerate the Electric Mobility Revolution?
Apply today and help us drive impactful partnerships, sustainable growth, and community transformation across California and beyond. Your expertise will help thousands of drivers, schools, and municipalities transition to cleaner, smarter transportation solutions.