Senior Remote Customer Success Manager – Electric Fleet & Sustainability Champion – Driving Strategic Partnerships, Growth, and Community Transformation Across California for brighthush
About brighthush
brighthush is more than a technology company – we are a movement that is reshaping the way communities move. Founded in 2019, we have quickly become the trusted partner for school districts, municipalities, transit agencies, and commercial fleets that are committed to a cleaner, more resilient transportation future. With a dedicated team of 51‑200 professionals, we blend cutting‑edge software, deep industry knowledge, and a culture of collaboration to deliver turnkey solutions that cover procurement, deployment, operations, and data analytics. Our mission is simple yet ambitious: accelerate the transition to electric, efficient, and reliable transportation while helping our partners achieve operational excellence and sustainability goals.
At brighthush, we believe that technology is a catalyst for positive change. Every bus, shuttle, or delivery vehicle that we help electrify is a step toward reduced emissions, lower operating costs, and healthier communities. Our solutions empower transportation leaders to make data‑driven decisions, optimize fleet performance, and unlock new levels of service for their passengers and customers.
Why This Role Matters
As a Senior Remote Customer Success Manager, you will be the linchpin between brighthush and the diverse client base that relies on our solutions. Your work will directly influence customer satisfaction, retention, and the broader impact of sustainable transportation on communities nationwide. You will guide customers through the entire lifecycle—from onboarding to ongoing optimization—ensuring they extract maximum value from our electric fleet solutions. In this role, you will not only manage accounts; you will shape the future of mobility by building lasting partnerships, driving innovation, and championing the adoption of electric fleets across California and beyond.
Day in the Life
- Morning Sync: Start your day with a quick stand‑up with the Customer Success team to review open tickets, upcoming client calls, and any urgent escalations.
- Client Engagement: Conduct virtual onboarding sessions, training workshops, or performance reviews with transportation directors, fleet managers, and maintenance teams.
- Data Deep Dive: Analyze fleet performance dashboards, identify trends, and prepare actionable insights for clients and internal stakeholders.
- Cross‑Functional Collaboration: Meet with Product, Engineering, and Sales to discuss feature requests, roadmap priorities, and market feedback.
- Wrap up the day by documenting key takeaways, updating account plans, and setting priorities for the next day.
Key Responsibilities
- Customer Relationship Management: Build and nurture long‑lasting partnerships with transportation directors, maintenance teams, drivers, and other operational stakeholders. Understand their unique challenges and goals to deliver tailored, high‑impact solutions.
- Onboarding & Training: Lead customers through a seamless onboarding journey. Design and deliver training programs, coordinate cross‑functional teams, and collaborate with bus dealers and OEMs to ensure a smooth transition to electric buses.
- Account Management: Proactively monitor account health, identify potential risks, and develop mitigation strategies. Serve as the primary point of contact for all customer inquiries and escalations.
- Solution Customization: Work closely with clients to adapt our service offerings to meet evolving operational needs, ensuring optimal fleet performance and cost efficiency.
- Data Analysis & Insight Generation: Leverage performance metrics and data analytics to uncover improvement opportunities. Translate insights into actionable recommendations for both customers and internal teams.
- Issue Resolution & Escalation Management: Act as the liaison between customers and internal stakeholders—engineering, product, and support—to resolve issues swiftly and maintain trust.
- Product & Process Feedback: Capture customer feedback and translate it into concrete enhancements for our technology, project development, and service processes.
- Maintenance Strategy Partnership: Collaborate with bus dealers, OEMs, and customer maintenance teams to develop efficient maintenance plans, reducing downtime and extending vehicle lifespan.
- Strategic Account Planning: Develop and execute account plans that align with each client’s long‑term sustainability and operational objectives.
- Cross‑Functional Collaboration: Partner with Sales, Product, Engineering, and Marketing to ensure a unified customer experience and to surface market insights that drive product evolution.
Essential Qualifications
- Minimum of 2 years in a customer‑facing role such as Customer Success, Account Management, Project Management, or Partnership Management.
- Bachelor’s degree in Business, Engineering, Technology, or a related field, or equivalent professional experience.
- Demonstrated empathy and a proactive mindset—always doing the right thing for the customer.
- Strong project management skills, with a proven track record of delivering complex initiatives on time and within scope.
- Data‑driven problem‑solving ability, comfortable working with dashboards, KPIs, and performance analytics.
- Excellent written and verbal communication skills, including polished presentation abilities.
- Experience with ticketing systems, customer service workflows, and process optimization.
- High energy, self‑motivation, and a collaborative team‑player attitude.
- Comfortable engaging with senior and executive‑level stakeholders.
- Adaptability to fast‑paced environments with evolving processes and ambiguous scenarios.
- Basic understanding of web applications and a willingness to learn new technologies.
Preferred Qualifications
- Experience in the non‑SaaS industry, particularly within municipal or government sectors.
- Prior exposure to electric vehicle (EV) fleets or related sustainability initiatives.
- Knowledge of the U.S. public transportation landscape and procurement processes.
- Background in data analytics tools such as Tableau, Power BI, or similar.
- Experience working with large, distributed teams in a remote‑first environment.
Core Skills & Competencies
- Customer‑centric mindset with a passion for building lasting relationships.
- Strategic thinking combined with tactical execution.
- Strong analytical and problem‑solving capabilities.
- Exceptional communication and presentation skills.
- Project management proficiency—Agile or Waterfall experience is a plus.
- Technical curiosity and the ability to quickly grasp new tools and platforms.
- Resilience and adaptability in dynamic, evolving environments.
- Team collaboration and cross‑functional coordination.
Success Metrics
Your performance will be measured against a blend of quantitative and qualitative metrics, including:
- Customer satisfaction scores (CSAT) and Net Promoter Score (NPS).
- Retention rates and renewal revenue.
- Onboarding completion time and training effectiveness.
- Number of proactive insights delivered and implemented.
- Issue resolution time and escalation reduction.
- Contribution to product roadmap and feature adoption.
Career Growth & Learning Opportunities
At brighthush, your professional development is a priority. As a Senior Remote Customer Success Manager, you will:
- Gain exposure to the entire electric fleet ecosystem, from procurement to operations.
- Develop expertise in data analytics, product strategy, and customer experience design.
- Participate in leadership‑level discussions, shaping the future of sustainable transportation.
- Access continuous learning resources, including industry certifications, workshops, and mentorship programs.
- Progress into senior Customer Success, Product Management, or Strategic Partnerships roles.
- Lead cross‑departmental initiatives that influence product roadmaps and market positioning.
- Build a personal brand as a thought leader in electric fleet management and sustainability.
Work Environment & Culture
brighthush thrives on a culture of innovation, collaboration, and impact. Our remote‑first model empowers you to work from anywhere in the U.S., while our virtual team meetings and digital collaboration tools keep us connected. We celebrate diversity, encourage open dialogue, and reward creative problem‑solving. Your contributions will directly influence the success of our clients and the sustainability of communities nationwide.
We believe that a healthy work‑life balance fuels creativity and productivity. That’s why we offer flexible work hours, generous paid time off, and a supportive environment where your ideas are heard and valued.
Compensation, Perks & Benefits
- Competitive base salary aligned with industry standards for remote Customer Success Managers.
- Performance‑based bonus program to reward outstanding results.
- Comprehensive health, vision, and dental coverage for employees and dependents.
- Generous paid time off (PTO) policy, including vacation, sick leave, and personal days.
- 401(k) retirement plan with company match.
- Flexible work hours and remote work from any U.S. location.
- Access to cutting‑edge technology, training, and professional development resources.
- Opportunity to work with bright, innovative, and forward‑thinking colleagues.
- Employee wellness programs, including mental health support and fitness stipends.
- Annual team retreats and virtual social events to foster community.
FAQs
- What does a typical work week look like? You’ll spend roughly 40 hours across client calls, data analysis, cross‑functional meetings, and internal documentation. Our remote culture gives you the flexibility to structure your day around peak productivity times.
- How does brighthush support professional growth? We provide a robust learning platform, mentorship programs, and a clear career ladder that includes opportunities in Product Management, Strategy, and Leadership.
- What tools will I use? You’ll work with our proprietary cloud platform, Salesforce for CRM, Jira for issue tracking, and Tableau or Power BI for data visualization.
- Is travel required? Occasional travel to client sites or conferences may be required, but the role is primarily remote.
- What makes brighthush unique? Our mission‑driven focus on sustainability, our deep industry expertise, and our commitment to empowering communities through technology set us apart.
Why Join brighthush?
When you join brighthush, you become part of a mission‑driven organization that is redefining the future of transportation. Your role as a Senior Remote Customer Success Manager will be pivotal in ensuring our clients achieve operational excellence, cost savings, and environmental impact. You will work alongside passionate professionals, influence product direction, and help shape the next generation of electric fleets.
At brighthush, we don’t just build products—we build partnerships that transform communities. If you’re ready to make a tangible difference while advancing your career, we want to hear from you.
Ready to Accelerate the Electric Mobility Revolution?
Apply today and help us drive impactful partnerships, sustainable growth, and community transformation across California and beyond. Your expertise will help thousands of drivers, schools, and municipalities transition to cleaner, smarter transportation solutions.