Senior Remote Customer Success Manager – End‑to‑End Onboarding & Payroll Implementation Specialist, Driving Customer Success & Payroll Excellence for brighthush’s Innovative SaaS Workforce Platform

About brighthush

brighthush is a trailblazing SaaS platform that is redefining how businesses manage their workforce, payroll, and compliance. Founded in 2023, we have quickly become the go‑to solution for companies that need a single, automated platform to handle time tracking, accounts payable, onboarding, and payroll—all in one place. Our mission is simple: empower organizations to focus on what they do best by eliminating the administrative burden of workforce management.

With a vibrant, remote‑first culture that spans the United States, brighthush is built on the principles of innovation, collaboration, and continuous learning. We serve a diverse portfolio of clients across industries—from tech startups to mid‑size manufacturing firms—and we’re looking for passionate, self‑driven professionals who want to make a tangible impact on our customers’ success.

Why Join brighthush?

At brighthush, you’ll be part of a high‑energy team that thrives on solving complex problems and delivering measurable value to our customers. We offer:

• Fully remote work with flexible hours that respect your work‑life balance.
• Competitive base salary plus performance‑based bonuses.
• Comprehensive health, dental, and vision insurance.
• 401(k) plan with company match.
• Unlimited paid time off and a generous parental leave policy.
• Ongoing professional development—courses, conferences, and certifications are fully reimbursed.
• Access to cutting‑edge tools and a collaborative, cross‑functional environment.

Role Overview

As a Senior Remote Customer Success Manager at brighthush, you will be the linchpin in ensuring that new customers experience a seamless transition from discovery to go‑live. You’ll own the entire onboarding journey, from initial discovery and requirement gathering to payroll implementation, testing, and final rollout. Your ability to manage complex projects, communicate effectively, and build lasting relationships will directly influence customer satisfaction and retention.

Key Responsibilities

• Customer Onboarding Leadership: Own the full onboarding lifecycle for new customers across North America. From the first discovery call to the final go‑live, you’ll guide clients through every step, ensuring a smooth, frictionless experience.
• Project Management Excellence: Plan, execute, and close onboarding projects independently. Create detailed project plans, set realistic milestones, track progress, and proactively identify and mitigate risks.
• Solution Design & Configuration: Translate customer requirements into effective workflows. Design payroll implementation strategies, including data gathering, configuration, validation, and parallel payroll runs.
• Customer Relationship Management: Serve as the primary point of contact during onboarding. Build trust, manage expectations, and maintain open lines of communication to keep stakeholders aligned.
• Cross‑Functional Collaboration: Partner with Product, Engineering, and Payroll teams to resolve implementation challenges. Act as the bridge between customer needs and technical solutions.
• Data Management & Integrity: Oversee data collection, validation, and migration. Ensure data accuracy and readiness for implementation.
• Implementation & Go‑Live Execution: Lead testing activities, coordinate parallel payroll runs, and confirm that customers are fully prepared for a successful go‑live.
• Training & Enablement: Conduct engaging training sessions. Empower customers to use the platform confidently and efficiently.
• Issue Resolution & Escalation: Identify implementation risks early. Take ownership of challenges and drive timely resolutions with minimal supervision.
• Continuous Process Improvement: Analyze onboarding workflows, identify gaps, and recommend enhancements to improve efficiency and customer experience.

Essential Qualifications

• Bachelor’s degree in Business Administration, Accounting, Finance, or a related field.
• Minimum 2+ years of hands‑on experience managing end‑to‑end customer onboarding and implementation.
• Proven project management skills—capable of juggling multiple onboarding projects and competing priorities.
• Strong analytical, organizational, and communication abilities.
• Self‑starter who thrives in a fast‑paced, remote startup environment.
• Excellent stakeholder management—experience working directly with customers and managing expectations.

Preferred Qualifications

• Prior experience in US payroll, payroll implementation, or payroll technology (highly desirable).
• Familiarity with US payroll processes, data management, and compliance requirements.
• Experience with SaaS implementation, workforce management, or HR and payroll platforms.
• PMP or other relevant project management certifications.

Core Skills & Competencies

• Project Management: Agile & Waterfall methodologies, Gantt charts, risk mitigation.
• Customer Success: Relationship building, empathy, proactive communication.
• Technical Acumen: Ability to understand and configure complex SaaS solutions.
• Data Literacy: Data validation, migration, and quality assurance.
• Problem Solving: Bias for action, creative solutions, and decision‑making under pressure.
• Collaboration: Cross‑functional teamwork, influence, and negotiation.
• Adaptability: Comfortable with rapid change and ambiguity.

Career Growth & Learning Opportunities

At brighthush, your growth is a priority. As you master the onboarding process, you’ll be positioned to:

• Advance to a Customer Success Lead role, overseeing a team of CS managers.
• Transition into Product Management or Implementation Consulting, leveraging your deep customer insights.
• Take on Strategic Account Management responsibilities, driving long‑term customer success and expansion.
• Earn certifications such as PMP, Certified Customer Success Manager (CCSM), or industry‑specific payroll credentials.
• Participate in leadership development programs and mentorship initiatives.

Work Environment & Culture at brighthush

We believe that a strong culture fuels innovation. Our remote‑first model means you’ll collaborate with teammates across time zones, using tools like Slack, Zoom, and Notion. We celebrate:

• Transparency: Open communication channels and regular all‑hands meetings.
• Inclusivity: A diverse workforce where every voice is heard.
• Continuous Learning: Quarterly hackathons, lunch‑and‑learn sessions, and a generous learning stipend.
• Recognition: Monthly shout‑outs, spot bonuses, and a culture of celebrating wins.

Compensation & Benefits

While the exact salary will depend on experience, we offer a competitive base range that aligns with industry standards for remote Customer Success Managers in the United States. In addition to the base salary, you’ll receive:

• Performance‑based bonuses tied to customer satisfaction and retention metrics.
• Health, dental, and vision insurance with a generous employee contribution.
• 401(k) plan with company match.
• Unlimited paid time off and a flexible work schedule.
• Professional development stipend and reimbursement for certifications.
• Access to wellness programs, mental health resources, and a supportive HR team.

Ready to Make an Impact?

If you are a proactive, customer‑centric professional who thrives in a dynamic, remote environment, we want to hear from you. Join brighthush and help us transform the way businesses manage their workforce, while building a rewarding career that grows with you.

Apply today and become part of a team that values innovation, collaboration, and the relentless pursuit of customer success.