Senior Remote Customer Success Manager – Federal & Enterprise AI Solutions, Strategic Partnerships & Adoption – Driving Growth, Adoption, and Impact for Government & Enterprise Clients at brighthush

Welcome to brighthush – Where AI Meets Public Service

At brighthush, we are on a mission to transform how governments and large enterprises harness artificial intelligence. Our platform blends cutting‑edge machine learning, robust cybersecurity, and ethical AI governance to solve high‑stakes challenges—from national security to supply‑chain resilience. We operate as a fully remote, high‑velocity organization that prizes transparency, agility, and an unwavering commitment to customer success. If you thrive in a fast‑moving environment and want to see your work make a tangible difference, brighthush is the place for you.

Role Overview

As a Senior Remote Customer Success Manager focused on the federal sector, you will be the primary advocate for our government customers. Your mission is to ensure that brighthush delivers maximum value, drives adoption, and secures long‑term partnerships. You will act as the bridge between product, engineering, and sales, translating customer needs into actionable insights that shape the future of our AI platform. This is a fully remote position that requires frequent travel along the Eastern seaboard to meet with key stakeholders and provide on‑site support when needed.

Key Responsibilities

• Customer Advocacy: Serve as the voice of the customer within brighthush, championing their needs and requirements to the product team.
• Project Management: Act as the project manager for new feature development and deployment of the brighthush platform for each customer, ensuring timelines, budgets, and quality standards are met.
• Technical Expertise: Develop deep, hands‑on technical knowledge of the platform’s capabilities to guide customers in best practices and troubleshoot complex issues.
• Onboarding & Enablement: Design and deliver training programs for administrative users and champions, ensuring teams are empowered to succeed.
• Value Demonstration: Work closely with customers to identify what matters most to them and their leadership, quantifying how brighthush meets those needs through data‑driven ROI analysis.
• Relationship Building: Cultivate relationships with stakeholders at all levels—end users, security engineers, CISOs, and executive sponsors—to foster trust and collaboration.
• Renewal & Expansion: Partner with sales to identify renewal and expansion opportunities, minimizing churn risks and driving revenue growth.
• Feedback Loop: Gather customer insights through surveys, interviews, and usage data, and relay them to engineering for continuous improvement.
• Issue Resolution: Collaborate with engineering to resolve customer issues promptly, maintaining transparent communication throughout the process.

Essential Qualifications

• Security Clearance: Must hold a SECRET or TS/SCI clearance, or be eligible for expedited clearance.
• Federal Experience: Proven track record as a Customer Success Manager or Account Manager in the government space, thriving in a lean, high‑impact environment.
• Travel Flexibility: Willingness to travel frequently to the Eastern seaboard; on‑site presence is essential for building trust and delivering value.
• Technical Product Expertise: Experience with highly technical, AI‑driven products; ability to communicate complex concepts to technical decision makers such as CTOs and CIOs.
• Exceptional Communication: Ability to represent brighthush to customers and vice versa, ensuring clear, two‑way communication.
• Collaboration Skills: Demonstrated ability to work cross‑functionally with sales, product, and engineering to translate customer needs into platform enhancements.
• AI Knowledge: Understanding of machine learning concepts and real‑world applications, with the ability to explain them to audiences of varying technical depth.

Preferred Qualifications

• Startup Experience: Comfortable operating in an early‑stage environment where processes are evolving and agility is key.
• Technical Background: Experience building tools for project management (e.g., Excel, SQL, Python) or developing custom applications.
• Industry Certifications: Certifications in AI, cybersecurity, or project management (PMP, ScrumMaster) are a plus.

Skills & Competencies

• Strategic thinking and problem‑solving
• Customer‑centric mindset with a passion for delivering measurable outcomes
• Strong analytical skills to interpret usage data and derive actionable insights
• Project management proficiency, including roadmap planning and milestone tracking
• Excellent written and verbal communication, with the ability to tailor messaging to diverse audiences
• Adaptability and resilience in a fast‑moving, high‑stakes environment
• Commitment to ethical AI practices and data privacy

Career Growth & Learning Opportunities

At brighthush, your career path is defined by impact, not titles. As a senior customer success leader, you will:

• Shape the product roadmap by translating customer feedback into new features and enhancements.
• Mentor junior team members and contribute to building a high‑performing customer success organization.
• Lead cross‑functional initiatives that span product, engineering, and sales, gaining exposure to all facets of the business.
• Participate in industry conferences, government briefings, and AI ethics panels, positioning yourself as a thought leader.
• Access continuous learning resources, including certifications in AI, cybersecurity, and project management.
• Move into leadership roles such as Director of Customer Success or VP of Customer Experience within 3–5 years.

Work Environment & Company Culture

brighthush thrives on a culture of transparency, collaboration, and relentless focus on customer success. Our remote‑first approach means you can work from anywhere, but we also value face‑to‑face interactions—hence the travel requirement for key client engagements. We celebrate diversity, encourage open dialogue, and reward innovative thinking. Our team is composed of passionate professionals who are driven by the mission to make AI safe, ethical, and transformative for public service and enterprise.

Compensation, Perks, and Benefits

While specific figures are tailored to experience and qualifications, brighthush offers a competitive total rewards package that includes:

• Base salary commensurate with market rates for senior customer success roles in the federal sector.
• Performance‑based bonus structure tied to customer satisfaction, renewal rates, and adoption metrics.
• Comprehensive health, dental, and vision insurance plans.
• 401(k) matching and retirement planning resources.
• Generous paid time off, including holidays and personal days.
• Professional development stipend for conferences, courses, and certifications.
• Flexible work hours and remote work options.
• Access to cutting‑edge AI tools and a collaborative, high‑energy work environment.

Why Join brighthush?

brighthush is more than a company—it is a mission. By joining our team, you will be part of a movement that is redefining how intelligent systems are built, deployed, and governed in the public and private sectors. You will work alongside some of the brightest minds in AI, cybersecurity, and government technology, and you will see the direct impact of your work on national security, public service, and enterprise efficiency. If you are a strategic thinker, a passionate advocate for customers, and a tech‑savvy professional ready to make a difference, we want to hear from you.

Apply Today

Ready to take the next step in your career and help shape the future of AI in government and enterprise? Submit your application and let’s explore how you can contribute to brighthush’s mission of delivering secure, reliable, and transformative AI solutions.