Senior Remote Customer Success Manager – Global Cybersecurity & SaaS Growth Champion – Driving Enterprise Adoption, Revenue Expansion, and Customer Advocacy at brighthush

About brighthush

brighthush is a pioneering force in the cybersecurity and SaaS arena, empowering enterprises worldwide to safeguard their digital ecosystems, streamline operations, and accelerate innovation. Our mission is to deliver next‑generation security solutions that blend uncompromising protection with intuitive usability. From Fortune 500 giants to fast‑growing tech startups, brighthush has earned the trust of a diverse portfolio of clients by consistently exceeding their security objectives. As a fully remote, globally distributed organization, we celebrate diversity, champion continuous learning, and provide the flexibility that lets our teams thrive both personally and professionally.

Why This Role Matters

In a world where cyber threats evolve at lightning speed, the customer’s journey is as critical as the technology itself. The Senior Remote Customer Success Manager is the linchpin that transforms new sign‑ups into long‑term advocates, drives adoption of advanced features, and unlocks revenue growth across our global customer base. You will partner with sales, product, and engineering to ensure that every enterprise client not only meets but exceeds its security objectives, turning satisfaction into advocacy and revenue into partnership.

Day in the Life

Picture a typical day: you start with a quick stand‑up with the CS team, review the health of your portfolio, and then dive into a discovery call with a new client’s CISO. Throughout the day, you’ll orchestrate onboarding workshops, analyze usage dashboards, and collaborate with product to surface feature requests. Your evenings might be spent preparing a quarterly business review (QBR) deck or mentoring a junior CS specialist. The rhythm is fast, but the impact is measurable.

Key Responsibilities

• Customer Onboarding & Adoption: Lead the end‑to‑end onboarding process for new enterprise accounts, ensuring a seamless transition from sales to implementation and beyond. Design adoption roadmaps that align with each client’s business goals.
• Strategic Account Management: Serve as the primary point of contact for a portfolio of high‑value enterprise customers. Build deep, trust‑based relationships with C‑suite executives, IT leaders, and security teams.
• Revenue Expansion & Upsell: Identify and execute opportunities for upsell, cross‑sell, and renewal. Work closely with the sales team to develop tailored proposals that demonstrate clear ROI.
• Customer Advocacy & Voice: Champion the customer’s voice within brighthush. Capture feedback, translate it into product enhancements, and share success stories through case studies, webinars, and industry events.
• Data‑Driven Success: Leverage analytics to monitor health metrics, usage patterns, and risk indicators. Proactively address churn risks and recommend corrective actions.
• Thought Leadership: Represent brighthush at conferences, user groups, and industry panels. Publish whitepapers, blog posts, and security guides that position our brand as a thought leader.
• Team Collaboration: Mentor junior customer success managers, share best practices, and contribute to the continuous improvement of our CS processes.

Essential Qualifications

• 10+ years of experience in customer success, account management, or enterprise sales within the cybersecurity or SaaS industry.
• Proven track record of managing large, complex enterprise accounts and driving multi‑year revenue growth.
• Deep understanding of cybersecurity concepts, threat landscapes, and compliance frameworks (e.g., ISO 27001, NIST, GDPR).
• Exceptional communication skills in English (both written and spoken). Proficiency in additional languages is a plus.
• Strong analytical mindset with the ability to interpret data, identify trends, and translate insights into actionable strategies.
• Experience with CRM and CS tools such as Salesforce, Gainsight, or similar platforms.
• Demonstrated ability to work independently in a fully remote environment, managing time zones, priorities, and stakeholder expectations.

Preferred Qualifications

• Background in technical roles (e.g., security engineer, product manager) that provides a solid foundation for understanding complex security solutions.
• Experience leading cross‑functional initiatives that span sales, product, and engineering.
• Certifications such as CISSP, CISM, or CCSP.
• Track record of building and scaling customer success programs in a high‑growth SaaS company.
• Fluency in additional languages (e.g., Spanish, Mandarin, German) to support our global customer base.

Skills & Competencies

• Strategic Thinking: Ability to see the big picture while managing day‑to‑day details.
• Customer‑Centric Mindset: Passion for delivering exceptional customer experiences and outcomes.
• Influence & Negotiation: Skilled at persuading stakeholders and closing deals that benefit both the customer and the company.
• Project Management: Proven ability to coordinate multiple initiatives, set clear milestones, and deliver results on time.
• Technical Aptitude: Comfortable discussing security architecture, threat mitigation, and SaaS integrations with technical audiences.
• Adaptability: Thrive in a fast‑moving, constantly evolving environment.

Technology Stack & Tools

As a Senior Remote Customer Success Manager, you’ll work with a suite of cutting‑edge tools that enable you to deliver world‑class service:

• CRM & Analytics: Salesforce, Gainsight, Tableau, and custom dashboards.
• Communication: Slack, Microsoft Teams, Zoom, and email automation.
• Project Management: Asana, Jira, and Confluence for cross‑team collaboration.
• Security & Compliance: SOC 2, ISO 27001, and GDPR compliance tools.

Performance Metrics & Success Indicators

Success in this role is measured by a blend of quantitative and qualitative metrics:

• Net Promoter Score (NPS) and Customer Satisfaction (CSAT) improvements.
• Renewal rates and expansion revenue targets.
• Adoption rates of new features and modules.
• Churn reduction and risk mitigation scores.
• Number of customer advocacy stories and case studies produced.

Career Growth & Learning Opportunities

At brighthush, we believe that your professional development is as important as the work you do. As a Senior Remote Customer Success Manager, you will:

• Lead the design and execution of a global CS strategy that directly influences product roadmap and company growth.
• Mentor a growing team of Customer Success Specialists, shaping the next generation of CS leaders.
• Participate in executive‑level discussions and contribute to strategic decisions that shape the future of cybersecurity.
• Access a comprehensive learning platform that includes courses on advanced security topics, leadership, and emerging technologies.
• Earn certifications and attend industry conferences at no cost, ensuring you stay at the forefront of the field.
• Explore lateral moves into product management, sales engineering, or global strategy roles.

Work Environment & Company Culture

brighthush is a fully remote, distributed organization that values flexibility, transparency, and collaboration. Our culture is defined by:

• Inclusivity: A diverse workforce that brings a wide range of perspectives and experiences.
• Continuous Feedback: Regular one‑on‑one meetings, pulse surveys, and open‑door communication with leadership.
• Work‑Life Balance: Flexible schedules, unlimited vacation, and a focus on outcomes rather than hours.
• Community Engagement: Volunteer programs, hackathons, and internal tech talks that foster learning and camaraderie.
• Innovation Hub: A culture that encourages experimentation, rapid prototyping, and a fail‑fast mentality.
• Global Collaboration: Teams spanning North America, EMEA, APAC, and LATAM, enabling you to work with colleagues from every corner of the world.

Diversity & Inclusion Statement

brighthush is committed to building a workforce that reflects the communities we serve. We actively seek talent from all backgrounds, genders, ethnicities, ages, and abilities. Our inclusive hiring practices, mentorship programs, and employee resource groups ensure that every voice is heard and every career path is supported.

Compensation & Benefits

While the exact figures may vary based on experience and location, brighthush offers a competitive total rewards package that includes:

• Base salary commensurate with market rates for senior CS leaders in the cybersecurity sector.
• Performance‑based bonuses tied to customer retention, expansion, and satisfaction metrics.
• Equity options that allow you to share in the company’s long‑term success.
• Comprehensive health, dental, and vision insurance for you and your dependents.
• 401(k) matching (or equivalent) to help you plan for retirement.
• Unlimited paid time off, parental leave, and flexible work arrangements.
• Professional development stipend, conference travel, and certification reimbursements.
• Wellness programs, mental health support, and access to virtual fitness classes.

How to Apply

Ready to make a tangible impact on the cybersecurity landscape? Click the link below to submit your application and join a team that is redefining how enterprises protect their digital future.

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We’re Excited to Meet You!

At brighthush, you’ll find a place where your expertise is valued, your ideas are heard, and your career can soar. If you’re a seasoned customer success professional with a passion for cybersecurity, we invite you to bring your energy, curiosity, and commitment to our global team. Together, we’ll help enterprises around the world stay secure, innovate faster, and achieve lasting success.