Senior Remote Customer Success Manager – Global Cybersecurity Solutions & Enterprise Growth Leader at brighthush

About brighthush

brighthush is a pioneering force in the cybersecurity landscape, redefining how individuals and enterprises protect their digital lives. With a comprehensive portfolio that spans password, passkey, and secrets management, privileged access, secure remote access, and encrypted messaging, our zero‑trust, zero‑knowledge platform is trusted by millions of users and thousands of organizations worldwide. Operating in more than 150 countries and offering solutions in 23 languages, brighthush delivers security that is truly global, inclusive, and effortless.

Our mission is simple yet powerful: to make cybersecurity intuitive, unbreakable, and friction‑free. By embedding end‑to‑end encryption into every product, we empower customers to safeguard every device, every user, and every location—without compromising usability or productivity.

Why brighthush is the Place to Grow Your Career

At brighthush, you’ll join a high‑performing team that thrives on innovation, collaboration, and a relentless focus on customer success. We are a fast‑growing company that values autonomy, creativity, and a data‑driven mindset. Whether you’re based in Chicago, IL, or working remotely from anywhere in the world, you’ll enjoy the flexibility of a 100% remote role with the option to transition to a hybrid schedule if you’re in the Chicago metro area.

We celebrate diversity, champion inclusion, and foster a culture where every voice is heard. Our people are our greatest asset, and we invest heavily in their professional development, well‑being, and career progression.

Role Overview

As a Senior Remote Customer Success Manager at brighthush, you will be the trusted advisor for a portfolio of enterprise and mid‑market clients. Your primary focus will be to drive revenue growth through renewals, upsells, and cross‑sell opportunities while ensuring customers achieve maximum value from our cybersecurity solutions. You will work closely with senior leadership, IT, and security teams to align our products with each customer’s strategic objectives.

Key Responsibilities

• Revenue Growth & Quota Management: Own a revenue quota and consistently meet or exceed sales targets across assigned accounts.
• Strategic Account Management: Build and nurture relationships with C‑level executives and senior stakeholders, positioning brighthush as a critical partner in their security roadmap.
• Contract Negotiation & Renewal: Lead contract renewal discussions, negotiate licensing terms, and secure cross‑sell and upsell opportunities that align with customer goals.
• Quarterly Business Reviews (QBRs): Conduct in‑depth QBRs to assess adoption, identify gaps, and propose solutions that drive measurable business outcomes.
• Technical Guidance & Implementation: Serve as the technical point of contact for integrations such as SSO, directory services, and other identity‑and‑access‑management (IAM) solutions.
• Issue Resolution & Escalation Management: Resolve complex customer issues, collaborating with engineering, product, and support teams to deliver swift, effective solutions.
• Customer Advocacy: Champion customer success stories through references, case studies, and testimonials that showcase the value of brighthush’s platform.
• Data‑Driven Insights: Analyze portfolio performance, prioritize opportunities, and provide actionable insights to senior leadership.
• Process Improvement: Contribute to the evolution of brighthush’s Customer Success programs, ensuring best practices and continuous improvement.

Essential Qualifications

• Minimum of 3 years of experience in SaaS Customer Success, Account Management, or Enterprise Sales roles.
• Proven track record of managing enterprise‑level accounts and achieving revenue targets.
• Strong technical acumen with experience in software integrations (SSO, LDAP, Azure AD, Okta, etc.) and onboarding processes.
• Excellent communication skills—both written and verbal—capable of engaging with C‑level executives and technical teams alike.
• Demonstrated ability to anticipate challenges, propose proactive solutions, and drive customer adoption.
• Proficiency with CRM platforms (Salesforce.com preferred) and data analysis tools.
• Self‑motivated, highly organized, and able to manage multiple priorities in a fast‑paced environment.
• Bachelor’s degree in Business, Computer Science, or a related field (preferred).

Preferred Qualifications

• Experience in the IAM or cybersecurity industry.
• Knowledge of procurement processes and contract negotiation at the enterprise level.
• Experience conducting technical workshops, webinars, or product demos.
• Familiarity with compliance frameworks such as GDPR, HIPAA, or SOC 2.
• Prior experience in a remote or hybrid work setting.

Skills & Competencies

• Strategic Thinking: Ability to align customer objectives with brighthush’s product roadmap.
• Relationship Building: Proven skill in cultivating trust and rapport with diverse stakeholders.
• Problem Solving: Creative, analytical approach to troubleshooting and resolving complex issues.
• Negotiation: Strong negotiation skills to secure favorable terms while maintaining customer satisfaction.
• Data Literacy: Comfortable interpreting metrics, dashboards, and performance indicators.
• Collaboration: Works seamlessly across cross‑functional teams—sales, product, engineering, and support.
• Adaptability: Thrives in a dynamic environment with evolving priorities.

Career Growth & Learning Opportunities

At brighthush, we believe that growth is a shared journey. As a Senior Remote Customer Success Manager, you will:

• Advance through our structured career ladder, moving into leadership roles such as Customer Success Director or Head of Customer Success.
• Access continuous learning programs, including cybersecurity certifications (CISSP, CCSP, etc.), sales training, and leadership development.
• Participate in cross‑functional projects that broaden your skill set and expose you to new business areas.
• Receive mentorship from seasoned industry experts who are passionate about your success.

Work Environment & Company Culture

Our culture is built on the pillars of autonomy, accountability, and collaboration. You’ll find:

• Transparent communication channels—weekly town halls, real‑time Slack channels, and open‑door leadership.
• A results‑oriented mindset that rewards initiative and innovation.
• A supportive community that celebrates wins, learns from challenges, and continuously improves.
• Flexibility to work from anywhere, with the option to join us in Chicago for occasional in‑person collaboration.

Compensation & Benefits

We offer a competitive total rewards package that reflects your expertise and the value you bring to brighthush:

• Base Salary: Market‑competitive, commensurate with experience.
• Performance Bonuses: Above‑market annual bonuses tied to individual and team metrics.
• Equity: Stock options that allow you to share in brighthush’s long‑term success.
• Health & Wellness: Comprehensive medical, dental, and vision plans, including coverage for domestic partners.
• Life & Disability: Employer‑paid life insurance, supplemental life, and voluntary short‑ and long‑term disability coverage.
• Retirement: 401(k) plan with Roth and Traditional options, plus company match.
• Paid Time Off: Generous PTO, paid bereavement, jury duty, and flexible sick leave.
• Professional Development: Reimbursement for certifications, conferences, and training courses.
• Well‑being Initiatives: Mental health resources, wellness stipends, and employee assistance programs.

How to Apply

If you’re ready to drive customer success, accelerate revenue growth, and shape the future of cybersecurity, we want to hear from you. Submit your application through our careers portal or click the link below.