Senior Remote Customer Success Manager – Healthcare Data Exchange & SaaS Solutions Champion – Driving Adoption, Retention, and Revenue Growth at brighthush

About brighthush

brighthush is a trailblazing technology partner that empowers the healthcare ecosystem with high‑quality, actionable data. Founded in 2012, we have grown into a vibrant team of 51‑200 professionals dedicated to transforming how hospitals, payers, and providers share, analyze, and act on information. Our mission is simple yet ambitious: to connect the right data to the right people at the right time, so that patient outcomes improve, costs decline, and care becomes more value‑based. With a culture rooted in curiosity, collaboration, and a relentless focus on customer success, brighthush is the place where innovative ideas meet real‑world impact.

Why brighthush is the Right Fit for You

At brighthush, we believe that the future of healthcare is built on data that is accurate, timely, and actionable. If you are passionate about leveraging technology to improve patient outcomes, thrive in a fast‑moving environment, and want to be part of a company that is redefining how the industry operates, you will find a home here. Our remote‑first model gives you the flexibility to work from anywhere in the USA while still being part of a tightly knit, high‑performing team.

Key Advantages of Joining brighthush

• Be part of a fast‑growing startup that is redefining healthcare data exchange.
• Work remotely from anywhere in the USA, with flexible hours that respect your work‑life balance.
• Collaborate with cross‑functional teams—sales, engineering, product, and support—to deliver end‑to‑end customer success.
• Own the full customer journey, from onboarding to renewal, and directly influence revenue growth.
• Enjoy a culture that celebrates data‑driven decision making, continuous learning, and a “get it done” attitude.
• Receive competitive compensation, equity, and a comprehensive benefits package that supports your health, wealth, and well‑being.

Role Overview

As a Senior Remote Customer Success Manager at brighthush, you will be the trusted advisor for our healthcare customers, guiding them through every stage of the customer journey. Your primary focus will be to ensure that our data‑exchange platform delivers measurable value, drives adoption, and unlocks new revenue opportunities. You will partner closely with sales, implementation, and engineering teams to translate customer needs into actionable plans, while maintaining a laser‑focused view on satisfaction, retention, and expansion.

Key Responsibilities

• Customer Journey Champion: Lead customers from initial implementation through adoption, renewal, and expansion, ensuring a seamless experience that maximizes platform value.
• Trusted Advisor: Build deep, consultative relationships with key stakeholders, positioning yourself as the go‑to expert on brighthush solutions and industry best practices.
• Data‑Driven Engagement: Leverage customer usage data, health metrics, and market trends to provide actionable insights that drive engagement, satisfaction, and retention.
• Opportunity Identification: Proactively uncover renewal and expansion opportunities, translate them into internal tasks, and coordinate cross‑functional execution.
• Cross‑Functional Collaboration: Work hand‑in‑hand with Customer Success, Sales, Implementation, and Support teams to align on goals, share insights, and deliver a unified customer experience.
• Success Metrics Ownership: Own and report on key success metrics—NPS, CSAT, adoption rates, churn, and expansion revenue—using CRM and SaaS tools.
• Continuous Improvement: Identify process gaps, propose enhancements, and champion best practices that elevate the overall customer success function.

Essential Qualifications

• Bachelor’s degree in Business, Healthcare Administration, Information Systems, or a related field.
• Minimum of 3 years’ experience in Customer Success, Account Management, or a similar role within a technology or SaaS environment.
• Deep understanding of the healthcare industry, including value‑based care, electronic medical records (EMR), quality programs, health information management, and/or insurance markets (Commercial, Medicare, Medicaid).
• Proficiency with CRM platforms (e.g., Salesforce, HubSpot) and modern SaaS customer success tools (e.g., Gainsight, Totango).
• Strong analytical mindset: ability to synthesize complex data sets, derive insights, and translate findings into actionable strategies.
• Excellent verbal and written communication skills, with the ability to articulate technical concepts to non‑technical audiences.
• Exceptional time‑management and prioritization skills, capable of juggling multiple high‑impact initiatives simultaneously.
• Demonstrated success in driving adoption, retention, and revenue growth in a SaaS or technology‑focused environment.

Preferred Qualifications

• Experience working in a fast‑paced startup environment, thriving amid ambiguity and rapid change.
• Prior exposure to healthcare‑specific SaaS solutions or platforms.
• Background in data analytics, business intelligence, or health informatics.
• Knowledge of regulatory frameworks such as HIPAA, HITECH, and data privacy best practices.
• Previous involvement in customer onboarding, training, or product adoption programs.
• Equity ownership or experience with performance‑based incentive structures.

Skills & Competencies

• Strategic thinking with a customer‑centric mindset.
• Data‑driven decision making and analytical rigor.
• Strong stakeholder management and influence across all levels.
• Proficiency in project management tools (e.g., Asana, Trello, Monday.com).
• Adaptability and resilience in a dynamic, evolving environment.
• Commitment to continuous learning and professional development.

Career Growth & Learning Opportunities

At brighthush, your career trajectory is designed to be both vertical and horizontal. As you master the customer success lifecycle, you will have the opportunity to move into senior leadership roles such as Director of Customer Success, VP of Customer Experience, or even Chief Customer Officer. Additionally, we encourage cross‑functional mobility—whether you’re interested in product management, sales, or data science, we provide the resources and mentorship to help you transition smoothly. Our learning culture includes monthly knowledge‑sharing sessions, access to industry conferences, and a generous budget for certifications and courses.

Work Environment & Culture

Our remote‑first culture means you can work from anywhere in the USA, supported by a robust digital collaboration ecosystem. We value transparency, accountability, and a “no‑blame” approach to problem solving. Team rituals—weekly stand‑ups, quarterly town halls, and informal virtual coffee chats—keep us connected and aligned. Diversity, equity, and inclusion are not buzzwords for us; they are the foundation of our hiring, promotion, and daily interactions.

Compensation & Benefits

While specific figures vary based on experience, brighthush offers a competitive base salary, performance‑based bonuses, and equity options that align your success with the company’s growth. Our benefits package includes:

• Health, dental, and vision insurance (fully or partially covered).
• 401(k) plan with company match.
• Unlimited paid time off and flexible working hours.
• Wellness stipend for gym memberships, meditation apps, or home office upgrades.
• Professional development budget and tuition reimbursement.
• Annual company retreats and team‑building events.

How to Apply

If you’re passionate about transforming healthcare through data, thrive in a fast‑moving environment, and want to make a tangible impact on patient outcomes, we’d love to hear from you. Click the link below to submit your application and join the brighthush team.

Apply to this Remote Customer Success Manager position at brighthush