Senior Remote Customer Success Manager – Treasury Solutions & Growth Champion – Driving Adoption, Expansion, and Customer Advocacy for Public Sector Finance at brighthush

About brighthush

brighthush is more than a software vendor; we are a mission‑driven catalyst for fiscal excellence in the public sector. With a legacy that spans over 25 years, we have partnered with governments, municipalities, and public institutions across North America to transform how they manage cash, optimize liquidity, and maintain transparent financial reporting. Our cloud‑native treasury platform blends rigorous controls with intuitive analytics, empowering public entities to make data‑driven decisions that directly benefit the communities they serve. At brighthush, we don’t just build technology—we shape the future of public finance, ensuring every dollar is managed with precision, accountability, and impact.

Why brighthush is the Place to Grow Your Career

At brighthush, we believe that the best innovations come from a team that is curious, collaborative, and relentlessly focused on customer impact. As a Remote Customer Success Manager, you will have the autonomy to shape the entire customer journey, influence product evolution, and drive revenue growth—all while working from anywhere in the United States or Canada. Our remote‑first culture empowers you to balance professional excellence with personal flexibility, supported by a fully equipped home‑office stipend, a vibrant virtual community, and a commitment to continuous learning.

Key Responsibilities

Build Trusted Relationships

• Primary Point of Contact – Serve as the main liaison for a portfolio of brighthush customers, establishing deep, long‑term partnerships that extend beyond initial implementation.
• Develop a nuanced understanding of each customer’s organizational structure, fiscal priorities, and strategic goals.
• Act as a trusted advisor, offering insights that help clients navigate complex public‑sector financial challenges.

Proactive Customer Health Monitoring

• Track usage patterns, sentiment, and renewal timelines to identify accounts that need attention before issues become risks.
• Leverage data dashboards to surface early warning signs and recommend corrective actions.
• Maintain a health scorecard that informs cross‑functional teams and prioritizes outreach.

Renewal & Retention Champion

• Lead the renewal process, articulating ongoing value and coordinating cross‑functional actions that secure long‑term retention.
• Prepare renewal proposals that align with customer objectives and demonstrate ROI.
• Collaborate with Sales and Finance to negotiate contract terms that balance customer satisfaction with business goals.

Cross‑Functional Liaison

• Work seamlessly with Implementation, Support, Sales, Product, and Leadership to route, track, and resolve customer inquiries, billing changes, contract details, and account administration matters.
• Facilitate regular status meetings and ensure that all stakeholders are aligned on priorities.
• Escalate complex issues promptly and follow up until resolution.

Product Expansion Advocate

• Educate customers on newer brighthush offerings, identify migration opportunities, and collaborate with Account Executives on larger upsell initiatives.
• Develop tailored expansion playbooks that resonate with public‑sector clients.
• Track expansion metrics and report on progress to leadership.

Data‑Driven Insight Provider

• Maintain accurate records in the CRM, capture customer feedback, and surface actionable insights to inform product, pricing, and process improvements.
• Analyze usage data to uncover trends, pain points, and opportunities for enhancement.
• Present findings in clear, concise reports that drive decision‑making.

Strategic Thought Partner

• Translate customer needs into product enhancements, pricing strategies, and case study opportunities that elevate brighthush’s market position.
• Participate in product roadmap discussions, ensuring that public‑sector perspectives are represented.
• Champion customer stories that showcase the impact of our solutions.

Customer Journey Mapping

• Map out the end‑to‑end customer experience, identify friction points, and propose process improvements that enhance satisfaction and adoption.
• Collaborate with UX and Product teams to refine onboarding flows and support materials.
• Measure the effectiveness of journey enhancements through NPS, CSAT, and adoption metrics.

Thought Leadership & Advocacy

• Represent brighthush at industry events, webinars, and user groups, sharing best practices and gathering market intelligence.
• Contribute to whitepapers, case studies, and blog posts that position brighthush as a thought leader in public‑sector treasury.
• Build a network of industry influencers and maintain relationships with key stakeholders.

Continuous Learning & Knowledge Sharing

• Stay current on treasury trends, regulatory changes, and emerging technologies.
• Disseminate insights across the organization through internal newsletters, lunch‑and‑learn sessions, and knowledge bases.
• Encourage a culture of learning by mentoring junior team members.

Essential Qualifications

• Proven experience in a relationship‑focused role such as Customer Success, Account Management, Client Services, or Inside Sales within the software, public sector, or financial services space.
• Demonstrated ability to become a reliable, trusted point of contact for multiple stakeholders, including finance, treasury, accounting, and operational teams.
• Strong portfolio management skills: consistent outreach rhythm, meticulous tracking of open items, and proactive monitoring of account health.
• Excellent communication skills—clear, concise, and empathetic—across both internal teams and external customers.
• Ability to balance customer advocacy with business objectives, ensuring that customer needs are met while supporting brighthush’s growth goals.
• Comfortable navigating SaaS subscription models, renewal cycles, and migration processes.
• Experience with CRM tools (e.g., Salesforce, HubSpot), ticketing systems, and data analytics platforms.
• Strong analytical mindset with the ability to interpret usage data, identify trends, and translate insights into actionable recommendations.
• Self‑motivated, highly organized, and able to thrive in a fast‑paced, remote environment.

Preferred Qualifications

• Background working with public sector treasury, investment, debt, or cash management solutions.
• Familiarity with AI‑enabled workflow tools and their application in financial operations.
• Experience in upselling or cross‑selling product modules and services within a SaaS environment.
• Knowledge of compliance, regulatory frameworks, and audit requirements relevant to public sector finance.
• Prior exposure to product roadmap discussions and feature prioritization.
• Experience leading or participating in customer advisory boards or user groups.

Skills & Competencies

• Customer Advocacy – Deep empathy for client challenges and a passion for delivering measurable value.
• Strategic Thinking – Ability to see the big picture, anticipate future needs, and propose forward‑looking solutions.
• Project Management – Coordinate multiple stakeholders, manage timelines, and ensure timely resolution of issues.
• Analytical Acumen – Interpret usage data, identify trends, and translate insights into actionable recommendations.
• Collaboration & Influence – Work effectively across cross‑functional teams and influence decision‑makers without direct authority.
• Adaptability – Thrive in a fast‑paced, evolving environment where priorities shift quickly.
• Technical Curiosity – Quickly learn new software features, understand how technology supports customer workflows, and identify when to involve technical teams.
• Communication Excellence – Articulate complex concepts in simple terms, both verbally and in writing.
• Resilience & Problem‑Solving – Approach challenges with a solutions‑oriented mindset and persist until resolution.

Career Growth & Learning Opportunities

At brighthush, your career path is as dynamic as the public sector landscape. As you master the art of customer success, you’ll open doors to:

• Senior Customer Success Manager or Director roles, overseeing larger portfolios and mentoring junior teammates.
• Account Management or Sales Leadership positions, leveraging your deep customer insights to drive revenue.
• Product Management or Strategy roles, where you can shape the next generation of treasury solutions.
• Leadership tracks within the broader brighthush organization, including regional or global customer success leadership.
• Specialist tracks such as Customer Experience Design, Data Analytics, or Public Sector Consulting.

We invest heavily in continuous learning—access to industry conferences, certification programs, and internal knowledge‑sharing sessions—ensuring you stay at the forefront of treasury technology and customer experience best practices. Mentorship programs, peer‑learning circles, and a robust internal LMS provide the resources you need to grow both professionally and personally.

Work Environment & Culture

brighthush champions a culture of transparency, innovation, and community impact. Key cultural pillars include:

• Remote‑First Flexibility – Work from anywhere in the U.S. or Canada, with a fully supported remote infrastructure.
• Collaborative Spirit – Cross‑functional teams that celebrate shared successes and learn from challenges together.
• Impact‑Driven Mission – Every customer interaction contributes to better public sector financial stewardship.
• Diversity & Inclusion – A workforce that reflects the communities we serve, fostering creativity and empathy.
• Continuous Feedback – Regular one‑on‑ones, pulse surveys, and open forums to shape the employee experience.
• Well‑Being & Work‑Life Balance – Flexible work hours, mental health resources, and a culture that respects personal time.
• Innovation & Experimentation – Encouragement to test new ideas, iterate quickly, and celebrate learning from failure.

Compensation & Benefits

While specific figures vary by experience and location, brighthush offers a competitive total rewards package that includes:

• Base salary commensurate with market rates for remote Customer Success Managers.
• Performance‑based bonuses tied to renewal, expansion, and customer satisfaction metrics.
• Equity or stock‑option opportunities, aligning your success with the company’s growth.
• Comprehensive health, dental, and vision insurance plans.
• Generous paid time off, including vacation, sick leave, and holidays.
• Professional development budget and access to industry‑leading training resources.
• Flexible work hours and a fully remote work setup with necessary equipment and stipends.
• Home‑office stipend to ensure you have a productive and comfortable workspace.
• Employee assistance program and mental health support.
• Annual wellness stipend and access to virtual fitness classes.

How to Apply

If you’re passionate about empowering public sector treasury professionals, thrive in a fast‑moving SaaS environment, and want to make a tangible difference, we’d love to hear from you. Submit your application through our careers portal, and let’s explore how you can become a pivotal part of the brighthush team.