Senior Remote Customer Success Project Manager – Accelerating Client Adoption, CRM Optimization, and Revenue Growth for brighthush’s Global Customer Success Team

Welcome to brighthush – Where Customer Success Drives Innovation

In an era where data is abundant but insight is scarce, the ability to transform raw information into actionable strategies is the cornerstone of sustainable growth. At brighthush, we are not merely a technology provider; we are a strategic partner that empowers businesses to unlock the full potential of their customer relationships. By marrying cutting‑edge CRM solutions with a culture of continuous improvement, we help our clients turn every interaction into a measurable business advantage.

Why brighthush? Why Now?

Customer success has evolved from a support function into a strategic engine for revenue and expansion. Our mission is to equip companies with the tools, processes, and mindset to turn every customer touchpoint into a tangible business outcome. As a global leader in customer experience technology, brighthush is committed to:

• Delivering transformative results for clients across diverse industries.
• Fostering an environment where innovation, collaboration, and personal growth thrive.
• Building a remote‑first culture that values flexibility, trust, and transparency.

Position Overview

We are seeking a dynamic, results‑oriented Senior Remote Customer Success Project Manager to join our expanding Customer Success team. In this role, you will serve as the linchpin between our clients and the cross‑functional teams that bring our solutions to life. You’ll guide clients through the adoption of our CRM platform, ensuring they achieve measurable business outcomes while building lasting relationships that drive revenue growth.

Key Responsibilities

• Client Onboarding & Adoption: Lead the end‑to‑end onboarding process for new clients, from initial discovery to full CRM implementation. Design and execute adoption roadmaps that align with each client’s unique business objectives.
• Project Management: Plan, execute, and close projects on time and within budget. Create detailed project plans, track milestones, manage risks, and communicate status to stakeholders.
• Account Management & Upsell: Serve as the primary point of contact for assigned accounts, nurturing relationships to identify upsell and cross‑sell opportunities. Prepare and present proposals, quotes, and ROI analyses that resonate with client needs.
• Cross‑Functional Collaboration: Partner with Marketing, Product, Support, and Sales teams to ensure a seamless client experience. Translate client feedback into actionable product enhancements.
• Performance Reporting: Develop and deliver regular performance dashboards and executive summaries that highlight key metrics such as adoption rates, usage trends, and ROI.
• Continuous Improvement: Stay abreast of industry trends, emerging technologies, and regulatory changes. Attend webinars, conferences, and training sessions to bring fresh insights back to the team.
• Documentation & Compliance: Draft, review, and maintain contracts, SLAs, and other client‑facing documents. Ensure all deliverables meet internal quality standards and compliance requirements.
• Problem Resolution: Act as the escalation point for complex client issues, coordinating with technical teams to deliver timely, effective solutions.

Essential Qualifications

• Minimum of 5 years of experience in customer success, account management, or project management within a SaaS or CRM environment.
• Proven track record of managing complex projects and driving adoption of enterprise software solutions.
• Strong business acumen with the ability to translate technical features into tangible business value.
• Excellent written and verbal communication skills; comfortable presenting to C‑suite executives.
• Advanced proficiency in project management tools and CRM platforms.
• Demonstrated analytical mindset; ability to interpret data and generate actionable insights.
• Experience with contract negotiation, pricing models, and payment terms.
• Self‑motivated, highly organized, and able to thrive in a fast‑paced remote environment.

Preferred Qualifications

• Project Management Professional (PMP) or Certified ScrumMaster (CSM) certification.
• Background in marketing or sales operations, with a deep understanding of lead generation and pipeline management.
• Experience working with international clients across multiple time zones.
• Knowledge of data privacy regulations (GDPR, CCPA) and experience ensuring compliance in client engagements.
• Fluency in a second language (e.g., Spanish, French, Mandarin) is a plus.

Core Skills & Competencies

• Business Acumen: Ability to understand and influence business strategy and financial outcomes.
• Communication Proficiency: Clear, concise, and persuasive communication across all levels.
• Customer/Client Focus: Deep empathy for client challenges and a passion for delivering exceptional service.
• Organizational Skills: Mastery of prioritization, time‑management, and resource allocation.
• Presentation Skills: Engaging storytelling and data visualization to convey complex concepts.
• Problem Solving & Analysis: Structured approach to diagnosing issues and crafting solutions.
• Results‑Driven: Track record of meeting or exceeding KPIs and driving measurable impact.
• Technical Capacity: Comfortable navigating technical documentation and collaborating with engineering teams.

Career Growth & Learning Opportunities

At brighthush, we believe that your professional development is as important as the work you do. As a Customer Success Project Manager, you will:

• Progress into senior leadership roles such as Director of Customer Success or VP of Client Experience.
• Lead cross‑functional initiatives that shape product strategy and market positioning.
• Participate in a structured mentorship program pairing you with senior leaders across the organization.
• Access continuous learning resources, including industry certifications, workshops, and a generous budget for conferences.
• Influence the design of new features and services that directly impact client success.

Work Environment & Company Culture

brighthush is built on a foundation of trust, transparency, and collaboration. Our remote‑first culture means you’ll enjoy:

• Flexible work hours that respect your personal life and peak productivity times.
• Fully equipped home office stipend and ergonomic support.
• Regular virtual team‑building events, hackathons, and wellness challenges.
• A culture of open feedback, where ideas are valued and innovation is celebrated.
• Commitment to diversity, equity, and inclusion, ensuring every voice is heard.

Compensation, Perks, and Benefits

While specific figures vary based on experience and location, brighthush offers a competitive total rewards package that includes:

• Base salary commensurate with market rates for senior customer success roles.
• Performance‑based bonuses tied to client satisfaction, adoption metrics, and revenue growth.
• Comprehensive health, dental, and vision insurance for you and your dependents.
• 401(k) matching program to support your long‑term financial goals.
• Generous paid time off, including vacation, sick leave, and personal days.
• Unlimited learning budget for courses, certifications, and conferences.
• Wellness stipend covering gym memberships, meditation apps, or other health‑related expenses.
• Annual company‑wide retreat and quarterly virtual socials.

Why Join brighthush?

When you join brighthush, you become part of a mission‑driven team that is reshaping the way businesses engage with their customers. You’ll have the autonomy to own projects, the support to grow your skill set, and the platform to make a tangible impact on our clients’ success. If you’re passionate about driving adoption, building lasting relationships, and leading cross‑functional initiatives, we want to hear from you.

Ready to Make a Difference?

Apply today and become a key player in a company that values innovation, collaboration, and customer‑centric thinking. Bring your expertise, curiosity, and drive to brighthush, and together we’ll help our clients achieve extraordinary results.