Remote Position
Senior Remote Customer Success & Revenue Operations Specialist – Driving CRM Architecture, Data Governance, and Cross‑Functional Revenue Growth for SaaS Leaders
🌍 Remote · United States
💼 Full-time
About brighthush
brighthush is a trailblazing SaaS powerhouse that empowers businesses worldwide to unlock the full potential of their customer relationships. With a portfolio of cutting‑edge cloud solutions, we help companies streamline operations, accelerate revenue, and deliver exceptional customer experiences. Our culture is built on collaboration, continuous learning, and a relentless focus on impact. Whether you’re a seasoned professional or an ambitious newcomer, brighthush offers a dynamic environment where your ideas can shape the future of the industry.
Why Join brighthush?
- Remote‑First Flexibility: Work from anywhere while staying connected to a vibrant, global team.
- Impact‑Driven Role: Your work directly influences revenue pipelines, customer satisfaction, and product adoption.
- Growth & Development: Access to mentorship, training programs, and a clear career ladder.
- Competitive Compensation: Market‑aligned base salary, performance bonuses, and equity options.
- Comprehensive Perks: Health, dental, vision, unlimited PTO, wellness stipend, and more.
Key Responsibilities
As a Remote Customer Success & Revenue Operations Specialist, you will be the linchpin that connects sales, marketing, finance, and support teams. Your day‑to‑day tasks will include:
- CRM Architecture & Optimization: Design, configure, and maintain Salesforce (or equivalent) to support end‑to‑end revenue processes, ensuring seamless data flow and user adoption.
- Data Governance & Integrity: Implement data quality standards, perform regular audits, and resolve discrepancies across systems, guaranteeing reliable reporting.
- Revenue Process Automation: Build and refine automated workflows for quoting, billing, and renewal management, reducing manual effort and error rates.
- Reporting & Analytics: Develop dashboards, KPI tracking, and ad‑hoc reports that empower leadership with actionable insights and trend analysis.
- Cross‑Functional Collaboration: Partner with Sales Ops, Marketing Ops, Finance, and Customer Success to align objectives, streamline handoffs, and drive revenue efficiency.
- Tool Integration: Manage integrations between CRM, marketing automation, billing, and ticketing platforms (e.g., HubSpot, Marketo, Zuora, Zendesk), ensuring data consistency.
- Process Documentation & Training: Create SOPs, user guides, and conduct training sessions for internal stakeholders, fostering a culture of continuous improvement.
- Continuous Improvement: Identify bottlenecks, propose enhancements, and lead pilots to test new tools or processes, driving operational excellence.
- Stakeholder Communication: Present findings, recommendations, and progress updates to senior leadership, translating technical details into business value.
Essential Qualifications
- 4+ years of experience in Sales, Revenue, or Customer Success Operations within a SaaS environment.
- Proven expertise in CRM configuration (Salesforce, HubSpot, or similar) and data management.
- Strong analytical skills with proficiency in Excel, SQL, and BI tools (Tableau, Power BI).
- Experience with billing and quoting systems (Zuora, Stripe, or similar).
- Excellent communication skills—both written and verbal—across all levels of the organization.
- Self‑motivated, detail‑oriented, and able to thrive in a fast‑paced remote setting.
- Project management experience, including Agile or Scrum methodologies.
Preferred Qualifications
- Certifications such as Salesforce Administrator, Revenue Operations, or Data Management.
- Background in implementing revenue recognition standards (ASC 606, IFRS 15).
- Experience with marketing automation platforms (Marketo, Pardot, Eloqua).
- Knowledge of API integrations and middleware (MuleSoft, Zapier, Workato).
- Prior exposure to a high‑growth startup or scale‑up environment.
Core Skills & Competencies
- Technical Proficiency: CRM configuration, data modeling, workflow automation, API integration.
- Analytical Thinking: Ability to dissect complex processes and translate data into actionable strategies.
- Stakeholder Management: Building trust and influence across cross‑functional teams.
- Change Management: Leading adoption of new tools and processes while minimizing disruption.
- Problem Solving: Quick diagnosis of issues and creative solution design.
- Time Management: Prioritizing tasks in a remote, distributed environment.
Career Growth & Learning Opportunities
At brighthush, your career trajectory is designed to evolve with your ambitions. As a Revenue Operations Specialist, you will:
- Progress to a Lead Revenue Operations role, overseeing a team of analysts and engineers.
- Transition into Product Management or Customer Success Leadership, leveraging deep operational insights.
- Participate in cross‑departmental projects that shape the company’s strategic direction.
- Attend industry conferences, workshops, and webinars to stay ahead of market trends.
- Benefit from a mentorship program pairing you with senior leaders across the organization.
Work Environment & Culture
brighthush champions a culture of transparency, innovation, and inclusivity. Our remote teams collaborate through:
- Weekly all‑hands meetings to share wins and align on priorities.
- Monthly hackathons where employees pitch and prototype new ideas.
- Open‑door policy—anyone can reach out to leadership with feedback or suggestions.
- Regular virtual social events (game nights, coffee chats, wellness sessions).
- A commitment to diversity, equity, and inclusion, reflected in our hiring practices and community outreach.
Compensation, Perks, and Benefits
While specific numbers vary by role and experience, brighthush offers a competitive package that includes:
- Base salary aligned with industry benchmarks.
- Performance‑based bonuses tied to revenue and operational metrics.
- Equity options to share in the company’s long‑term success.
- Health, dental, and vision insurance for you and your dependents.
- Unlimited paid time off (PTO) and a generous parental leave policy.
- Monthly wellness stipend for gym memberships, meditation apps, or healthy groceries.
- Technology stipend to equip your home office with the latest tools.
- Professional development budget for courses, certifications, and conferences.
How to Apply
If you’re ready to bring your expertise in CRM, data integrity, and revenue operations to a company that values innovation and impact, we’d love to hear from you. Submit your resume and a brief cover letter outlining why you’re the perfect fit for brighthush.