Senior Remote Customer Success & Sales Lead Specialist – Driving Tenant Growth, Elevating Customer Experience, and Leading Sales Initiatives at brighthush

About brighthush – Pioneering the Future of Smart Storage

At brighthush, we’re redefining what it means to store, manage, and experience space. Our nationwide network of state‑of‑the‑art facilities—ranging from high‑density urban hubs to family‑friendly suburban sites and niche RV park storage—operates under a unified digital platform that delivers a frictionless experience for tenants, owners, and partners alike. By blending cutting‑edge technology, data‑driven insights, and a customer‑centric philosophy, we create secure, scalable, and sustainable storage solutions that empower individuals and businesses to reclaim space and peace of mind.

Our mission is simple: Empower people to live clutter‑free, work efficiently, and thrive. To achieve this, we rely on a team of passionate, purpose‑driven professionals who embody our core values of Integrity, Innovation, and Impact. If you thrive in a fast‑moving environment, love solving real‑world problems, and want to be part of a company that is shaping the future of property management, brighthush is the place for you.

Why Your Next Career Move Should Be with brighthush

• Impactful Work: Every call you handle, every tenant you support, and every lead you convert directly influences our growth trajectory and the satisfaction of thousands of customers.
• Remote Flexibility: Work from anywhere in the United States with a reliable internet connection. We provide the tools and support you need to stay connected and productive.
• Career Growth: We invest in our people. From on‑the‑job training to leadership development programs, you’ll have clear pathways to advance into senior customer success, sales, or operations roles.
• Competitive Compensation: A base salary that reflects your experience, coupled with performance bonuses and a comprehensive benefits package.
• Inclusive Culture: Diversity, equity, and inclusion are woven into our DNA. We celebrate different perspectives and encourage collaboration across all levels.
• Innovation‑Driven Environment: You’ll have the opportunity to contribute to product development, process improvements, and technology pilots that shape the future of storage.
• Work‑Life Balance: Flexible scheduling, generous paid time off, and a focus on mental health help you thrive both personally and professionally.

Key Responsibilities – Your Day‑to‑Day Impact

As a Customer Success & Sales Lead Specialist, you will be the frontline ambassador for brighthush. Your day‑to‑day tasks will include:

• Lead Conversion: Engage prospective tenants via phone, email, and chat; guide them through the leasing process; and close new accounts with a focus on customer satisfaction.
• Tenant Support: Resolve inquiries, troubleshoot issues, and provide proactive assistance to existing tenants, ensuring a smooth and positive experience.
• Record Management: Maintain accurate, up‑to‑date records in our CRM and proprietary systems, ensuring data integrity and compliance with company policies.
• Cross‑Functional Collaboration: Work closely with Sales, Operations, and Marketing teams to share insights, flag trends, and contribute to continuous improvement initiatives.
• Process Optimization: Identify bottlenecks in customer workflows and propose solutions that enhance efficiency and elevate the tenant experience.
• Performance Reporting: Track key metrics such as conversion rates, call volume, and customer satisfaction scores; present findings to leadership in a clear, actionable manner.
• Community Building: Foster a sense of community among tenants through newsletters, events, and feedback loops that reinforce brand loyalty.
• Compliance & Security: Ensure all interactions adhere to data privacy regulations and internal security protocols.

Essential Qualifications – What We Expect

• Minimum 2 years of experience in sales, call center, or customer service roles.
• High school diploma or equivalent; associate’s degree preferred.
• Proficiency with CRM platforms and experience with property‑management or storage‑specific software.
• Strong verbal and written communication skills in English.
• Self‑motivated, detail‑oriented, and capable of managing multiple priorities in a fast‑paced environment.
• Ability to work independently while maintaining alignment with team goals.
• Basic technical troubleshooting skills and a willingness to learn new tools quickly.
• High level of professionalism and a genuine passion for customer success.

Preferred Qualifications – Bonus Points

• Experience in the self‑storage, property management, or real‑estate industry.
• Familiarity with industry‑specific software and platforms.
• Background in B2B or B2C sales, with a proven track record of meeting or exceeding targets.
• Knowledge of data privacy regulations and best practices for handling sensitive customer information.
• Experience with remote work tools and a home office setup that supports high‑quality audio and video communication.
• Experience in data analysis or reporting using spreadsheet software, data visualization tools, or similar platforms.

Core Skills & Competencies – What Makes You Thrive

• Customer‑Centric Mindset: A genuine desire to help customers solve problems and achieve their goals.
• Sales Acumen: Ability to identify needs, present solutions, and close deals while maintaining ethical standards.
• Technical Proficiency: Comfortable navigating multiple software platforms, troubleshooting basic technical issues, and learning new tools quickly.
• Analytical Thinking: Use data to drive decisions, spot trends, and recommend improvements.
• Adaptability: Thrive in a dynamic environment where priorities shift and new challenges arise.
• Team Collaboration: Communicate effectively with cross‑functional teams and contribute to a positive, inclusive workplace culture.
• Time Management: Prioritize tasks, meet deadlines, and maintain high productivity in a remote setting.
• Problem‑Solving: Approach obstacles with a solution‑oriented mindset and a willingness to experiment.

Career Growth & Learning Opportunities – Your Path to Success

At brighthush, we believe that investing in our people fuels our collective success. As a Customer Success & Sales Lead Specialist, you will have access to:

• Structured Onboarding: A comprehensive training program covering product knowledge, sales techniques, and customer service best practices.
• Mentorship: Pairing with senior team members who provide guidance, feedback, and career advice.
• Professional Development: Paid certifications in sales, customer success, or property management, as well as access to industry conferences and webinars.
• Career Pathways: Clear progression routes into Senior Customer Success Manager, Sales Manager, or Operations Lead roles.
• Innovation Labs: Opportunities to contribute to new product features, process improvements, and technology pilots.
• Leadership Training: Workshops and courses designed to build leadership skills for future managerial roles.
• Cross‑Department Projects: Hands‑on experience working with Marketing, Product, and Engineering teams on initiatives that shape the customer journey.

Work Environment & Company Culture – Where You Belong

brighthush is built on a foundation of trust, transparency, and continuous improvement. Our remote‑first culture means:

• Flexible scheduling that respects work‑life balance.
• Regular virtual town halls and team‑building events.
• A culture of psychological safety where every voice is heard.
• Commitment to sustainability: we actively reduce our carbon footprint through efficient operations and digital workflows.
• Inclusive hiring practices that celebrate diverse backgrounds and perspectives.
• Access to a digital collaboration hub that keeps teams connected and productive.
• Recognition programs that celebrate individual and team achievements.

Compensation & Benefits – We Value Your Talent

We offer a competitive total rewards package designed to attract, retain, and motivate top talent.

• Base Salary: $41,600 – $45,760 per year, commensurate with experience.
• Performance Bonuses: Quarterly incentives tied to individual and team metrics.
• 401(k) Matching: Up to 4% of your salary.
• Health & Wellness: Comprehensive medical, dental, and vision plans; mental health resources; and a wellness stipend.
• Paid Time Off: Generous vacation, sick leave, and personal days.
• Professional Development Stipend: Annual budget for courses, certifications, and conferences.
• Additional perks such as remote work equipment allowance, flexible work hours, and employee referral bonuses.
• Access to a digital learning library and subscription to industry publications.

How to Apply – Join the brighthush Team

Ready to make a tangible impact at brighthush? Submit your application through our careers portal. We’re excited to learn how your experience, passion, and skills align with our mission to transform the self‑storage industry.

Apply to this role now

Join brighthush – Where Your Voice Drives Growth

At brighthush, every interaction matters. If you’re a proactive, customer‑focused professional with a knack for sales and a desire to grow within a forward‑thinking organization, we want to hear from you. Bring your expertise, curiosity, and enthusiasm to a team that values innovation, collaboration, and impact. Together, we’ll build a future where storage solutions are smarter, more accessible, and truly customer‑centric.

Apply for this job

Apply for this job