Senior Remote Customer Success & Sales Specialist – Empowering Global Connectivity, Delivering Customer Delight, Accelerating Revenue Expansion, and Leading Digital Transformation at brighthush

Welcome to brighthush – Where Connectivity Meets Innovation

At brighthush, we’re more than a telecommunications provider; we’re the architects of tomorrow’s connected world. From blazing‑fast fiber to next‑generation wireless and integrated home‑security solutions, we empower millions of households and businesses to stay productive, entertained, and secure. Our mission is simple yet powerful: to create brighter, more connected experiences for everyone, everywhere.

About brighthush

Founded on the belief that connectivity is a fundamental human right, brighthush has evolved from a local ISP into a global leader in digital infrastructure. We invest heavily in research and development, ensuring that our customers receive the most reliable, secure, and innovative services on the market. Our culture is built on curiosity, collaboration, and a relentless focus on customer delight.

Why This Role Matters

As a Senior Remote Customer Success & Sales Specialist, you are the frontline ambassador for brighthush. Your interactions set the tone for customer satisfaction, drive revenue growth, and reinforce our brand promise of reliability and innovation. In a remote‑first environment, you’ll have the flexibility to work from anywhere while staying connected to a vibrant, collaborative team.

Role Overview

This position blends customer service excellence with proactive sales acumen. You will be the trusted advisor for our customers, ensuring their connectivity needs are met while identifying opportunities to enhance their digital experience. Your success will be measured by customer satisfaction scores, sales conversion rates, and the ability to resolve issues efficiently.

Your Day‑to‑Day Responsibilities

In this dynamic role, you’ll perform a wide range of tasks that keep our customers happy and our revenue pipeline healthy:

• Customer Engagement: Handle inbound calls, emails, and chat inquiries with professionalism and empathy, ensuring every customer feels heard and valued.
• Product Advocacy: Identify customer needs and recommend relevant brighthush products—whether fiber upgrades, wireless bundles, or home‑security packages—to enhance their digital experience.
• Issue Resolution: Diagnose and resolve service, billing, rate, and policy issues with a focus on accuracy, speed, and customer satisfaction.
• Order Management: Verify service order details, confirm completeness, and make necessary adjustments or corrections to ensure seamless service activation.
• Collections & Compliance: Negotiate overdue bill collections courteously, maintaining compliance with company policies and regulatory requirements.
• Cross‑Functional Collaboration: Partner with technical support, billing, and sales teams to resolve complex issues and deliver a unified customer journey.
• Shift Flexibility: Adhere to scheduled shifts—including evenings, weekends, holidays, and unscheduled coverage—to meet business demands and support customers worldwide.
• Continuous Improvement: Participate in ongoing training, coaching sessions, and team huddles to stay current on product updates, sales techniques, and customer service best practices.

Key Responsibilities & Impact

Beyond the core duties, you will also:

• Track and analyze customer feedback to identify trends and recommend process improvements.
• Collaborate with the marketing team to develop targeted outreach campaigns for upsell opportunities.
• Maintain accurate and up‑to‑date records in our CRM system, ensuring data integrity for future sales and support initiatives.
• Act as a mentor to junior team members, sharing best practices and fostering a culture of continuous learning.
• Participate in quarterly business reviews, providing insights on customer health and revenue potential.
• Contribute to the development of knowledge base articles and training materials for the broader team.

Essential Qualifications & Experience

• Bachelor’s degree in Business, Communications, or a related field.
• Minimum of 5 years of experience in a customer success, technical support, or sales role within the telecommunications or technology sector.
• Proven track record of exceeding customer satisfaction metrics (CSAT, NPS) and sales targets.
• Strong analytical skills with the ability to interpret data and translate insights into actionable strategies.
• Excellent verbal and written communication skills in English; additional languages are a plus.
• Proficiency with CRM platforms (e.g., Salesforce, HubSpot) and customer support tools (e.g., Zendesk, Freshdesk).
• Ability to work independently in a remote environment while maintaining high levels of collaboration and accountability.

Preferred Qualifications & Certifications

• Experience with fiber optic, wireless, or home‑security product portfolios.
• Knowledge of billing systems and collections processes.
• Certifications in customer success, sales, or technical support (e.g., CSCS, CCNA).
• Experience leading or coaching a team of customer success or sales professionals.
• Familiarity with data privacy regulations (GDPR, CCPA) and compliance best practices.

Core Skills & Competencies

• Customer‑Centric Mindset: Passion for delivering exceptional experiences and turning challenges into opportunities.
• Sales Acumen: Ability to identify upsell and cross‑sell opportunities while maintaining a consultative approach.
• Problem‑Solving: Strong troubleshooting skills and a methodical approach to resolving complex issues.
• Adaptability: Comfortable navigating a fast‑paced, evolving technology landscape.
• Collaboration: Proven ability to work effectively across multiple departments and remote teams.
• Time Management: Skilled at prioritizing tasks, managing multiple priorities, and meeting deadlines.
• Data‑Driven Decision Making: Comfortable using metrics and analytics to guide strategy and improvement.

Career Growth & Learning Pathways

At brighthush, we believe that growth is a shared journey. As a Senior Remote Customer Success & Sales Specialist, you will:

• Progress into leadership roles such as Customer Success Manager, Sales Director, or Product Evangelist.
• Access a robust learning platform featuring courses on advanced sales techniques, product deep dives, and leadership development.
• Lead cross‑functional projects, influencing product roadmap and customer experience initiatives.
• Receive mentorship from senior leaders passionate about nurturing talent and fostering innovation.
• Participate in annual innovation challenges, hackathons, and industry conferences to stay ahead of market trends.

Work Environment & Company Culture

Our remote‑first culture is built on trust, transparency, and a shared commitment to excellence. You’ll experience:

• Flexible work hours that accommodate global time zones and personal life.
• Regular virtual team gatherings, town halls, and informal coffee chats to build camaraderie.
• A culture that celebrates wins, learns from failures, and encourages creative problem‑solving.
• Access to cutting‑edge tools and technology that empower you to deliver top‑tier service.
• Inclusive policies that support diversity, equity, and belonging across all levels.

Compensation, Benefits & Perks

While specific figures vary based on experience and location, brighthush offers a competitive total rewards package that includes:

• Base salary commensurate with market standards for senior customer success and sales roles.
• Performance‑based bonuses tied to customer satisfaction, retention, and revenue growth.
• Health, dental, and vision insurance plans for you and your dependents.
• Generous paid time off, including vacation, sick leave, and personal days.
• 401(k) matching program to help you plan for the future.
• Unlimited learning budget for courses, certifications, and conferences.
• Wellness stipend covering gym memberships, mental health resources, and wellness apps.
• Remote work stipend to support home office setup and internet connectivity.

How to Apply & Next Steps

Ready to join a team that’s redefining connectivity? Submit your resume and a brief cover letter outlining why you’re the perfect fit for this role. Highlight any relevant experience with fiber, wireless, or home‑security products, and share a success story where you turned a challenging customer situation into a growth opportunity.

Join the brighthush Team Today

At brighthush, we’re on a mission to make the world more connected, one customer at a time. If you’re a seasoned professional who thrives on delivering exceptional service, driving revenue, and embracing continuous learning, we want you on our team. Join us and help shape the future of digital connectivity while advancing your career in a supportive, innovative, and remote‑friendly environment.