Senior Remote Customer Success & Sales Support Specialist – Adaptive Medical Equipment Solutions & Client Success at brighthush

About brighthush

brighthush is a pioneering force in the durable medical equipment (DME) landscape, redefining how patients, caregivers, and healthcare providers access, select, and receive adaptive technology. Founded in 2010, we have evolved from a modest startup into a national partner for hospitals, home‑care agencies, and individual consumers, delivering premium products at competitive prices while placing customer satisfaction at the core of everything we do.

Our mission is clear: to make adaptive and durable medical equipment accessible, affordable, and perfectly tailored to each client’s unique needs. We achieve this through a blend of cutting‑edge technology, deep industry insight, and a culture that prizes empathy, collaboration, and relentless improvement.

Why Join brighthush?

At brighthush, you’ll be part of a purpose‑driven organization that is reshaping the medical equipment ecosystem. We offer:

• Fully remote work with the flexibility to travel to our Columbus, Ohio or Florida hubs as needed.
• Competitive base salary complemented by performance‑based incentives.
• A comprehensive benefits package that includes health, dental, vision, and a 401(k) plan with company match.
• Unlimited professional development opportunities—industry conferences, certifications, and internal training programs are all part of the package.
• A supportive, inclusive culture that celebrates diversity, encourages innovation, and rewards teamwork.

Position Overview

We are looking for a highly motivated Senior Remote Customer Success & Sales Support Specialist to join our growing team. In this role, you will serve as the primary point of contact for clients navigating the selection and ordering of adaptive and durable medical equipment. You will blend consultative sales expertise with operational excellence to ensure a seamless, customer‑centric experience from inquiry to delivery.

Key Responsibilities

• Client Consultation & Solution Guidance: Engage with clients via phone, email, and chat to understand their medical needs, recommend appropriate products, and walk them through the ordering process.
• Order Coordination & Implementation: Collaborate closely with the order processing team to confirm product availability, manage shipping logistics, and ensure on‑time delivery and installation.
• Data‑Driven Decision Making: Analyze sales and service metrics, identify trends in customer feedback, and present actionable insights to leadership on product mix, pricing strategies, and process improvements.
• Business Growth & Outreach: Partner with senior leadership to uncover new market opportunities, develop outreach campaigns, and expand our client base through targeted initiatives.
• Issue Resolution & Continuous Improvement: Handle client concerns with professionalism and empathy, investigate root causes, and collaborate with cross‑functional teams to implement lasting solutions.
• Team Leadership & Development: Train, coach, and mentor junior team members, fostering a positive, collaborative environment that aligns with brighthush’s core values.
• Compliance & Quality Assurance: Ensure all client interactions and documentation adhere to HIPAA and other regulatory standards, maintaining the highest level of data privacy and security.
• Technology & Process Optimization: Identify opportunities to streamline workflows, recommend new tools, and implement best practices to increase efficiency and customer satisfaction.

Essential Qualifications

• Minimum of 4 years’ experience in sales and operations, preferably within online or consultative sales environments.
• Proven track record of exceeding sales targets and leading or training teams.
• Exceptional communication and active‑listening skills, with a genuine concern for clients facing challenging medical situations.
• Strong analytical mindset: adept at uncovering patterns in data and translating findings into actionable strategies.
• Excellent organizational abilities and self‑management skills, enabling effective remote work and prioritization.
• Proficiency with Microsoft Office and Google Workspace, especially Excel and Google Sheets.
• Experience in the DME, healthcare, or medical supply industry is highly desirable.
• Familiarity with HIPAA and other client privacy regulations.
• Bachelor’s degree in a related field (business, healthcare administration, or communications).

Preferred Qualifications

• Advanced certifications in sales or customer success (e.g., Certified Professional Sales Person, CSCP).
• Experience with CRM platforms such as Salesforce or HubSpot.
• Knowledge of medical device regulations and compliance standards.
• Fluency in additional languages to serve a diverse client base.
• Experience with data visualization tools (Tableau, Power BI) to present insights.

Core Competencies

• Customer‑centric mindset with a passion for improving patient outcomes.
• Strategic thinking and problem‑solving abilities.
• Adaptability in a fast‑paced, evolving industry.
• Team collaboration and cross‑functional communication.
• Resilience and composure under pressure.
• Proactive learning and continuous improvement.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent and providing clear pathways for advancement. As a Senior Remote Customer Success & Sales Support Specialist, you will have the opportunity to:

• Progress into senior sales or operations roles, such as Sales Manager, Operations Lead, or Director of Client Success.
• Lead cross‑functional projects that shape product development, pricing strategies, and customer experience initiatives.
• Earn industry certifications and attend conferences to stay ahead of emerging trends in medical technology and patient care.
• Participate in mentorship programs, both as a mentee and a mentor, fostering a culture of continuous learning.
• Contribute to strategic planning sessions, influencing the direction of the company’s growth and innovation.

Work Environment & Culture

brighthush thrives on a culture of transparency, innovation, and mutual respect. Our remote‑first approach empowers employees to work from anywhere while staying connected through:

• Weekly virtual team huddles and monthly all‑hands meetings.
• Collaborative tools such as Slack, Microsoft Teams, and Asana.
• Regular virtual coffee chats and informal networking events.
• A commitment to work‑life balance, with flexible scheduling and generous paid time off.
• Annual company retreats that bring the remote team together for team building and strategy sessions.
• Recognition programs that celebrate individual and team achievements.

Compensation & Benefits

While specific figures are tailored to experience and performance, we offer:

• Competitive base salary with quarterly performance bonuses.
• Health, dental, and vision insurance plans.
• 401(k) retirement plan with company match.
• Paid parental leave and flexible sick leave.
• Professional development stipend and tuition reimbursement.
• Employee wellness program, including mental health resources and fitness stipends.
• Technology stipend for home‑office setup.
• Annual performance review with clear metrics for advancement.

Ready to Make a Difference?

If you are a driven, client‑focused professional who thrives in a collaborative, fast‑paced environment, we invite you to apply for the Senior Remote Customer Success & Sales Support Specialist role at brighthush. Join us in transforming the lives of patients and caregivers by delivering the right medical equipment solutions with care, precision, and compassion.

To apply, click the link below and submit your resume and cover letter. We look forward to discovering how your expertise can help us continue to grow and innovate.