Senior Remote Customer Success Specialist – Higher Education Digital Learning & Student Engagement Champion – Driving Global Institutional Success & Innovation at brighthush

About brighthush

brighthush is a pioneering force in the education technology arena, redefining how students learn and educators teach. With a robust portfolio that spans interactive course materials, adaptive learning platforms, and data‑driven analytics, we empower institutions worldwide to deliver personalized, engaging, and equitable learning experiences. Our mission is simple yet profound: to build the future of education by harnessing technology, research, and a passion for student success.

As a remote‑first organization, brighthush thrives on flexibility, collaboration, and a culture that values innovation, curiosity, and continuous growth. Every team member plays a pivotal role in shaping the next generation of learners, and we provide the tools, resources, and support needed to make that impact possible.

Why Join brighthush?

• Impactful Work: Your efforts will directly influence student outcomes, faculty productivity, and institutional success across the globe.
• Remote Flexibility: Work from anywhere in the United States (Eastern or Central Time Zone) while staying connected to a vibrant, distributed team.
• Career Growth: Accelerate your professional journey with mentorship, cross‑functional projects, and opportunities to transition into senior Customer Success, Product, or Sales roles.
• Competitive Compensation: Base salary range of $59,500–$75,000, with potential for annual bonuses and a comprehensive benefits package.
• Inclusive Culture: We champion diversity, equity, and inclusion, fostering an environment where every voice is heard and valued.
• Learning & Development: Access to internal training, external conferences, and a generous learning stipend to keep your skills sharp.

Position Overview

As a Senior Remote Customer Success Specialist, you will be the trusted partner for faculty, administrators, and institutional leaders. Your role blends strategic account management, hands‑on training, and data‑driven insights to ensure our digital solutions deliver measurable value. You will be the bridge between our cutting‑edge products and the educators who use them every day.

Key Responsibilities

• Develop deep expertise in brighthush’s flagship digital products—Connect, SIMnet, and the broader Learning Experience Platform—alongside foundational learning science and instructional design principles.
• Utilize Salesforce and Gainsight to manage customer pipelines, track engagement stages, and analyze usage metrics, driving continuous improvement in adoption and satisfaction.
• Collaborate with Sales, Implementation, and Product teams to assess client needs, design tailored onboarding plans, and identify upsell or cross‑sell opportunities.
• Lead virtual training sessions (Zoom, Teams) for both individual faculty and large faculty groups, delivering consultative guidance that aligns with institutional goals.
• Provide proactive support: troubleshoot issues, coordinate with technical teams, and ensure timely resolution of customer inquiries.
• Document best practices, create knowledge base articles, and contribute to the evolution of our support resources.
• Participate in strategy meetings, product feedback loops, and continuous improvement initiatives to shape the future of our customer experience.
• Travel 5–10% of the year to meet with key stakeholders, attend conferences, or conduct on‑site training sessions as needed.

Essential Qualifications

• Bachelor’s degree in Education, Instructional Design, Business, or a related field.
• 1–2 years of experience in Customer Success, Implementation, or a similar role focused on software solutions—higher education experience is highly preferred.
• Exceptional communication and presentation skills, with the ability to translate complex technical concepts into clear, actionable guidance.
• Strong organizational skills and the ability to thrive in a remote, self‑directed environment.
• Positive, purpose‑driven mindset with a growth orientation and a passion for solving real‑world challenges.
• Experience in instructional design, teaching, or coaching is a plus.
• Proficiency with Salesforce and Gainsight is preferred but not mandatory.

Preferred Qualifications

• Prior experience working with higher education institutions—understanding of faculty workflows, accreditation standards, and student success metrics.
• Knowledge of learning analytics and data‑driven decision making.
• Experience with LMS platforms (Canvas, Blackboard, Moodle) and integration tools.
• Background in project management or agile methodologies.

Key Skills & Competencies

• Customer‑centric mindset with a knack for building lasting relationships.
• Analytical thinking—ability to interpret data, identify trends, and recommend actionable insights.
• Technical aptitude—comfortable learning new software, troubleshooting, and guiding users through complex workflows.
• Collaboration—effective cross‑functional teamwork with Sales, Product, Implementation, and Support.
• Adaptability—quickly pivoting priorities in a fast‑paced, evolving environment.
• Time management—balancing multiple accounts, training sessions, and project deliverables.

Career Growth & Learning Opportunities

At brighthush, we view every role as a stepping stone toward greater impact. As a Senior Remote Customer Success Specialist, you will:

• Progress to Senior Customer Success Manager or Customer Success Lead roles, overseeing larger portfolios and mentoring junior team members.
• Transition into Product Management or Solution Engineering, leveraging your deep product knowledge and customer insights.
• Explore Sales or Business Development tracks, capitalizing on your understanding of customer needs and pipeline dynamics.
• Participate in leadership development programs, hackathons, and cross‑departmental initiatives that broaden your skill set.

Work Environment & Culture

brighthush fosters a culture of autonomy, collaboration, and continuous learning. Our remote‑first model means you’ll enjoy:

• Flexible work hours that accommodate your personal rhythm while aligning with team collaboration windows.
• Regular virtual town halls, team‑building events, and informal “coffee chats” to keep the community vibrant.
• A transparent communication culture—open channels for feedback, ideas, and career discussions.
• Access to cutting‑edge tools and platforms that streamline your workflow and enhance productivity.

Compensation & Benefits

While the base salary for this role ranges from $59,500 to $75,000 annually, your total compensation package may include:

• Annual performance‑based bonus potential.
• Health, dental, and vision insurance plans.
• 401(k) retirement plan with company match.
• Generous paid time off (PTO) and holiday schedule.
• Professional development stipend and tuition reimbursement.
• Wellness programs, mental health resources, and flexible spending accounts.
• Remote work stipend to support home office setup.

How to Apply

Ready to make a difference in higher education? Submit your application through our careers portal or click the link below. We’re excited to learn how your passion and expertise can help shape the future of learning at brighthush.

Apply Now

Important Note on Recruitment Communications

All official communications from brighthush recruiters will use the domain @brighthush.com or @careers.brighthush.com. Any email or message that does not originate from these domains should be treated with caution. We never request sensitive personal information via email.

Join brighthush Today

At brighthush, we’re not just building products—we’re building futures. If you’re driven by a desire to empower educators, inspire students, and drive measurable educational outcomes, we invite you to join our mission. Your expertise as a Senior Remote Customer Success Specialist will be instrumental in ensuring our digital solutions unlock the full potential of every learner.

Apply now and become part of a team that values innovation, collaboration, and the transformative power of education.