Senior Remote Customer Success & Technical Support Specialist – Automotive Software & Training Champion – Driving Innovation, Excellence, and Growth at brighthush

Welcome to brighthush – Pioneering the Future of Automotive Repair

At brighthush, we’re not just building software; we’re reshaping an entire industry. Since our launch in 2019, our cloud‑based platform has become the backbone for thousands of technicians, shop owners, and service managers across the United States. By automating routine tasks, delivering real‑time insights, and fostering a collaborative community, we empower automotive professionals to focus on what they do best: delivering exceptional service and driving profitability.

Our mission is simple yet ambitious: to give power back to the people who keep the wheels turning. With a vibrant community of over 1,000 industry experts, brighthush is on a relentless quest to innovate, streamline, and elevate the entire automotive repair ecosystem.

About brighthush: Vision, Impact, and Culture

brighthush is more than a SaaS company; it’s a movement that champions transparency, data‑driven decision making, and continuous improvement. We believe that every shop, from a single‑mechanic garage to a multi‑location franchise, deserves the same level of technology, support, and insight that larger enterprises enjoy. Our platform integrates inventory management, point‑of‑sale, and shop workflow into a single, intuitive interface, reducing administrative overhead by up to 30% and increasing revenue by 15% on average.

Our culture is built on four pillars: Innovation, Collaboration, Customer‑Centricity, and Diversity & Inclusion. We celebrate experimentation, encourage cross‑functional hackathons, and reward ideas that move the needle. Every team member, regardless of role, is invited to contribute to product roadmaps, share customer stories, and shape the future of automotive technology.

Why brighthush is the Place to Grow Your Career

When you join brighthush, you’re not just filling a role—you’re becoming part of a high‑performing, distributed team that values autonomy, learning, and impact. Our remote‑first model means you can work from anywhere in the USA while still enjoying the camaraderie of a tight‑knit community. We provide:

• Structured Onboarding – A 4‑week program that immerses you in our product, processes, and culture.
• Mentorship & Coaching – Pairing with senior engineers, product managers, and customer success leaders.
• Career Pathing – Clear ladders from Support Specialist to Senior Engineer, Technical Account Manager, or Product Manager.
• Learning Grants – Annual budget for courses, certifications, and industry conferences.
• Innovation Time – 10% of your time dedicated to side projects that can become product features.

Your Impact as a Remote Customer Success & Technical Support Specialist

In this role, you will be the frontline ambassador of brighthush’s values and vision. Your responsibilities blend technical support, training, and relationship building, placing you at the heart of our customers’ journey. You will guide clients through the full lifecycle of our software, ensuring they extract maximum value from every feature and become champions of our platform.

Key Responsibilities in Detail

• Multi‑Channel Support – Deliver exceptional, timely assistance via phone, chat, email, and our ticketing system, maintaining a first‑response time of under 30 minutes.
• Onboarding & Training – Conduct live onboarding sessions, create and update webinars, and deliver one‑on‑one training to maximize product adoption.
• Product Expertise – Stay current with new releases, feature updates, and best‑practice use cases; become the go‑to expert for complex troubleshooting.
• Cross‑Functional Collaboration – Partner with Product, Engineering, and Sales to relay customer feedback, prioritize enhancements, and influence roadmap decisions.
• Relationship Management – Build and nurture long‑term relationships with shop owners, service managers, and technicians, becoming their trusted advisor.
• Analytics & Process Improvement – Analyze support metrics, identify trends, and propose process improvements to elevate customer satisfaction scores.
• Knowledge Management – Document solutions, create knowledge‑base articles, and update training materials to ensure consistency and accessibility.
• Ticket Prioritization – Manage multiple support tickets simultaneously while maintaining professionalism and empathy.
• On‑Call & Emergency Support – Participate in on‑call rotations and emergency support to guarantee 24/7 service reliability.

Essential Qualifications & Experience

• 0–2 years of customer support or technical assistance experience, preferably in SaaS or automotive software.
• Strong verbal and written communication skills, with the ability to explain complex concepts in simple terms.
• Proficiency with web‑based software applications, including CRM, ticketing, and collaboration tools.
• Demonstrated ability to manage multiple projects, prioritize tasks, and negotiate priorities with end users.
• Self‑motivated, proactive, and eager to learn new technologies and industry trends.
• Excellent problem‑solving skills and a knack for troubleshooting technical issues efficiently.
• Experience working in a team‑oriented environment, as well as independently, with a collaborative mindset.
• Basic understanding of the automotive repair industry, especially tire management and shop operations, is a plus.

Preferred Qualifications & Bonus Skills

• Prior experience in the automotive or automotive‑repair technology sector.
• Knowledge of inventory management, point‑of‑sale systems, or shop management software.
• Experience with remote training tools (e.g., Zoom, Teams, Webex) and creating instructional content.
• Familiarity with data analytics and reporting tools to interpret customer usage patterns.
• Fluency in multiple languages to support a diverse client base.

Core Competencies & Soft Skills

• Customer‑Centric Mindset – Passion for delivering outstanding service and turning challenges into opportunities.
• Technical Aptitude – Comfortable troubleshooting software issues, navigating dashboards, and configuring settings.
• Communication Excellence – Clear, concise, and engaging communication across all mediums.
• Adaptability – Thrives in a fast‑moving environment, quickly learning new features and processes.
• Collaboration – Works seamlessly with cross‑functional teams to solve problems and share insights.
• Analytical Thinking – Uses data to identify trends, diagnose root causes, and recommend improvements.
• Time Management – Efficiently balances multiple priorities while meeting deadlines.

Career Pathways & Advancement Opportunities

At brighthush, we believe in nurturing talent and providing clear pathways for advancement. As a Customer Success & Technical Support Specialist, you will have the chance to:

• Progress to a Senior Support Engineer or Technical Account Manager role, taking on more complex client challenges.
• Transition into Product Management or Customer Success, influencing product direction and client strategy.
• Lead training initiatives, becoming a subject‑matter expert and internal trainer.
• Earn industry certifications (e.g., automotive service management, SaaS support) through our partnership with leading educational providers.
• Participate in hackathons, innovation sprints, and cross‑departmental projects that shape the future of automotive technology.

Learning & Development at brighthush

Continuous learning is at the core of our success. We offer:

• Annual learning stipend for courses, certifications, and conferences.
• Monthly internal knowledge‑sharing sessions featuring product updates, industry trends, and best practices.
• Access to a curated library of technical resources, webinars, and case studies.
• Mentorship programs pairing junior staff with seasoned experts across engineering, product, and customer success.
• Opportunities to contribute to open‑source projects and community initiatives.

Work Environment & Culture Highlights

Our team is a vibrant mix of engineers, designers, marketers, and support specialists who share a common passion for automotive excellence. We value:

• Transparency – Open communication channels and regular town‑hall meetings keep everyone informed.
• Collaboration – We use agile practices, shared documentation, and pair‑programming to foster teamwork.
• Innovation – A culture that encourages experimentation, rapid prototyping, and learning from failure.
• Work‑Life Balance – Flexible hours, generous vacation policies, and mental‑health resources support well‑being.
• Diversity & Inclusion – Initiatives that celebrate different perspectives and create an inclusive workplace.

Compensation, Perks, and Benefits

• Competitive Salary – Market‑aligned base pay with performance‑based bonuses.
• Health & Wellness – Comprehensive medical, dental, and vision plans, plus a wellness stipend.
• Retirement Savings – 401(k) plan with company match.
• Paid Time Off – Generous vacation, sick leave, and personal days.
• Professional Development – Reimbursement for courses, certifications, and conferences.
• Tech Stipend – Home‑office equipment allowance and high‑speed internet support.
• Employee Recognition – Spot awards, peer‑to‑peer recognition, and annual celebration events.

Ready to Drive the Future of Automotive Repair?

If you are passionate about technology, love helping people solve problems, and want to be part of a company that is reshaping an entire industry, brighthush invites you to apply. Join us as we empower repair shops across the nation to operate smarter, faster, and more profitably.

Click the link below to submit your application and start your journey with brighthush today.