Senior Remote Customer Success & Technical Support Specialist – Financial Services & FinTech Solutions at brighthush

About brighthush and the FinTech Revolution

brighthush is a trailblazer in the financial technology arena, turning complex banking challenges into simple, scalable solutions. With a global footprint that spans continents and a portfolio that includes secure payment gateways, real‑time analytics, and AI‑driven advisory tools, we empower banks, wealth managers, and fintech startups to deliver frictionless experiences to their customers. Our mission is to fuse cutting‑edge technology with human‑centric service, ensuring that every client feels heard, supported, and empowered to grow.

As the world moves toward digital-first banking, the demand for exceptional customer support has never been higher. At brighthush, we recognize that the heartbeat of our business is the relationship we build with our clients. That’s why we’re looking for a Remote Customer Success & Technical Support Specialist who can blend empathy, technical know‑how, and a passion for continuous improvement to keep our partners’ operations running smoothly.

Why This Role Is a Game‑Changer

In this role, you will be the frontline advocate for our financial services clients. You’ll translate complex product features into actionable guidance, troubleshoot technical hiccups in real time, and collaborate with cross‑functional teams to refine support processes. Your work will directly influence client satisfaction scores, reduce churn, and help shape the future of our product roadmap.

Key Responsibilities

• Client Interaction & Issue Resolution: Serve as the first point of contact for inbound calls, emails, and chat inquiries from branch staff, internal stakeholders, and external customers. Diagnose problems, provide clear, concise solutions, and ensure a seamless handoff when escalation is required.
• Product & Service Education: Deliver engaging product walkthroughs, feature demos, and best‑practice guides that help clients maximize the value of brighthush’s solutions. Create and update knowledge‑base articles to empower self‑service.
• Technical Troubleshooting: Conduct basic diagnostics on Windows 11, Citrix, Good for Enterprise, and Active Directory environments. Resolve connectivity, authentication, and performance issues while documenting root causes.
• Hardware Support: Assist users in troubleshooting peripheral devices such as monitors, speakers, keyboards, and mice. Coordinate with IT to schedule repairs or replacements when necessary.
• Documentation & Follow‑Up: Log every interaction in our CRM with meticulous detail, ensuring that all actions, outcomes, and next steps are captured for future reference.
• Process Improvement: Identify recurring pain points, propose solutions, and collaborate with product managers and engineering to streamline support workflows.
• Adaptability & Prioritization: Thrive in a fast‑paced environment, juggling multiple tickets, shifting priorities, and evolving client needs while maintaining professionalism and empathy.
• Team Collaboration: Partner with the Client Services squad, technical specialists, and product owners to deliver a unified, high‑quality support experience.

Essential Qualifications

• High School Diploma or equivalent; college coursework or a bachelor’s degree is a plus.
• 1–2 years of call‑center or customer‑service experience, preferably in a technology‑focused setting.
• Proficiency with Microsoft Office Suite, especially Outlook, and strong Windows 11 navigation skills.
• Excellent verbal and written communication skills, with the ability to explain complex concepts in a clear, concise manner.
• Strong organizational skills, meticulous attention to detail, and a commitment to accuracy.
• Demonstrated problem‑solving and analytical abilities, with a proactive approach to troubleshooting.
• Professionalism and empathy in all client interactions, with a proven track record of building rapport and maintaining client trust.
• Ability to prioritize tasks effectively and adapt to changing business needs.

Preferred Qualifications

• Experience in banking, financial services, or wealth management environments.
• Familiarity with Citrix, Good for Enterprise, and Active Directory.
• Knowledge of Microsoft Office and Outlook troubleshooting techniques.
• Experience troubleshooting hardware issues such as monitors, speakers, keyboards, and mice.
• Previous exposure to client‑facing roles within a remote or hybrid setting.

Skills & Competencies

• Customer‑Centric Mindset: Passion for delivering outstanding service and ensuring a positive client experience.
• Technical Aptitude: Comfortable learning new software tools and troubleshooting technical issues quickly.
• Communication: Clear, concise, and professional communication across multiple channels (phone, email, chat).
• Time Management: Ability to handle high call volumes while maintaining quality and accuracy.
• Collaboration: Team player who works effectively with cross‑functional teams to resolve complex issues.
• Continuous Learning: Eagerness to stay updated on industry trends, product updates, and emerging technologies.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent and providing clear pathways for advancement. As a Customer Success & Technical Support Specialist, you will:

• Gain exposure to cutting‑edge financial technology solutions and industry best practices.
• Participate in ongoing training programs covering product knowledge, technical troubleshooting, and soft‑skill development.
• Earn certifications in Microsoft Office, Windows 11, and other relevant technologies.
• Progress into specialized roles such as Technical Support Specialist, Client Success Manager, or Product Implementation Consultant.
• Benefit from mentorship programs and leadership development initiatives designed to accelerate career growth.

Work Environment & Company Culture

brighthush’s remote work model empowers you to balance professional responsibilities with personal commitments. Our culture is built on:

• Inclusivity: A diverse workforce that values different perspectives and backgrounds.
• Collaboration: Regular virtual team meetings, knowledge‑sharing sessions, and cross‑departmental projects.
• Innovation: A commitment to continuous improvement, encouraging employees to propose new ideas and solutions.
• Well‑being: Resources for mental and physical health, including virtual fitness classes, counseling services, and flexible scheduling.
• Recognition: A robust recognition program that celebrates achievements and milestones.

Compensation & Benefits

We offer a competitive hourly rate of $18.50 per hour, along with a comprehensive benefits package that includes:

• Medical, Dental, Vision, and Life Insurance
• Paid holidays, paid time off, and paid parental leave
• 401(k) plan with company match contributions
• Long‑term and short‑term disability coverage
• Employee Stock Purchase Plan (ESPP)
• Annual discretionary incentive program based on performance and company results

All benefits are subject to eligibility requirements and applicable terms and conditions.

Eligibility & Application Process

brighthush will only consider applicants who are legally authorized to work in the United States without requiring sponsorship now or in the future. Applications will be accepted until September 23rd, 2026.

Ready to make an impact? Click the link below to apply and join a team that values innovation, customer focus, and professional growth.