Senior Remote Customer Success & Technical Support Specialist – Healthcare Operations & SaaS Solutions – Championing Global Health Innovation at brighthush

About brighthush

brighthush is not just a technology partner – it’s a movement that redefines how healthcare providers, payers, and practice owners manage their day‑to‑day operations. With a mission to fuse data‑driven insights with intuitive software, we empower our clients to cut administrative costs, elevate patient outcomes, and accelerate growth. Our portfolio spans cloud‑based practice management tools, patient engagement platforms, and analytics dashboards that give clinicians the clarity they need to focus on care rather than paperwork. At brighthush, we believe that every line of code and every support ticket can make a measurable difference in a patient’s journey, and that’s why our culture is built on collaboration, continuous learning, and an unwavering focus on customer success.

Why Join brighthush?

When you step into brighthush, you’re stepping into a global community that values innovation, integrity, and personal development. We’re a remote‑first organization that thrives on flexibility, yet we maintain a strong sense of belonging through regular virtual gatherings, collaborative projects, and transparent communication. Here’s what makes brighthush a standout place to grow your career:

• Competitive Compensation: A base salary that reflects your experience, paired with performance bonuses tied to customer satisfaction and team objectives.
• Comprehensive Benefits: Health, dental, and vision coverage for you and your dependents, a wellness stipend, and a robust retirement plan with company match.
• Flexible Work Arrangements: Fully remote work with a flexible schedule that respects your personal commitments and promotes work‑life harmony.
• Career Growth: Structured learning paths, mentorship programs, and clear pathways to transition into technical, product, or leadership roles.
• Impactful Work: Every task you complete directly improves patient care and operational efficiency for our clients, giving you a tangible sense of purpose.

Position Overview

We are seeking a highly motivated Senior Remote Customer Success & Technical Support Specialist to join our expanding support team. In this role, you will be the first line of communication for our healthcare clients, delivering expert assistance across phone, email, and live chat channels. Your responsibilities will include troubleshooting complex system issues, resolving client inquiries, and documenting interactions with precision. You will play a pivotal role in shaping the future of healthcare technology by driving adoption, enhancing user satisfaction, and feeding valuable insights back to product and engineering teams.

Key Responsibilities

• Respond to inbound and outbound client inquiries via phone, email, and live chat, maintaining a high level of professionalism and empathy.
• Diagnose and resolve technical issues related to our suite of healthcare software solutions, including Salesforce, ServiceNow, Zendesk, Dentrix, Eaglesoft, Open Dental, and PracticeWorks.
• Document all interactions in our ticketing system, ensuring accurate, up‑to‑date records that support cross‑functional collaboration.
• Escalate complex problems to senior technical teams while following established escalation protocols.
• Collaborate with product, engineering, and training teams to provide feedback on common pain points and suggest improvements.
• Maintain a strong knowledge base of product features, updates, and best practices to deliver consistent, high‑quality support.
• Participate in continuous improvement initiatives, including process reviews, quality audits, and customer satisfaction surveys.
• Adhere to company policies, security standards, and compliance requirements, especially those related to patient data privacy.
• Act as a subject matter expert for new feature rollouts and provide training to clients during onboarding.
• Analyze support metrics to identify trends, recommend process enhancements, and contribute to the creation of knowledge‑base articles.

Essential Qualifications

• Minimum of 1 year of experience in customer service, technical support, help desk, or healthcare support roles.
• Strong verbal and written communication skills in English, with the ability to convey complex information clearly and concisely.
• Proven troubleshooting skills and a methodical approach to problem resolution.
• Experience working with CRM and ticketing platforms such as Salesforce, ServiceNow, and Zendesk.
• Familiarity with dental or medical practice management software (Dentrix, Eaglesoft, Open Dental, PracticeWorks) is highly desirable.
• Reliable high‑speed internet connection and a quiet, dedicated workspace suitable for remote work.
• Basic understanding of HIPAA or other healthcare data privacy regulations is a plus.
• Self‑motivated, detail‑oriented, and able to manage multiple priorities in a fast‑paced environment.

Preferred Qualifications

• Experience in a remote customer support role within the healthcare or technology sector.
• Knowledge of cloud‑based SaaS solutions and integration concepts.
• Previous exposure to training or onboarding new users on complex software platforms.
• Fluency in additional languages (e.g., Filipino, Tagalog) to support a diverse client base.
• Certifications in customer service, technical support, or healthcare informatics.

Core Skills & Competencies

• Customer‑Centric Mindset: Passion for delivering exceptional service and building lasting relationships.
• Technical Aptitude: Ability to quickly learn new software, troubleshoot issues, and adapt to evolving technology.
• Analytical Thinking: Strong problem‑solving skills, with a focus on root cause analysis and data‑driven decision making.
• Collaboration: Comfortable working cross‑functionally with product, engineering, and sales teams.
• Time Management: Efficiently prioritize tasks, meet deadlines, and maintain high productivity in a remote setting.
• Adaptability: Thrive in a dynamic environment where priorities and processes evolve rapidly.
• Attention to Detail: Ensure accuracy in documentation, ticketing, and communication.

Career Growth & Learning Opportunities

At brighthush, we believe that your professional development is as important as the work you do. As a Customer Success & Technical Support Specialist, you will have access to a wealth of resources designed to accelerate your career trajectory.

• Structured onboarding and continuous training programs covering our product suite, industry best practices, and soft‑skill development.
• Mentorship from senior support engineers and product managers, providing guidance on career pathways within technical support, product management, or customer success.
• Regular performance reviews and goal‑setting sessions to help you identify growth opportunities and align them with your career aspirations.
• Access to internal conferences, webinars, and certifications that keep you at the forefront of healthcare technology trends.
• Potential for lateral moves into specialized support roles (e.g., technical account management, implementation specialist) or upward mobility into leadership positions such as Support Team Lead or Customer Success Manager.
• Opportunities to contribute to product roadmaps and feature prioritization, giving you a voice in shaping the future of brighthush’s solutions.

Work Environment & Culture at brighthush

Our remote‑first culture is designed to foster collaboration, transparency, and a sense of belonging, even when we’re not physically in the same space. Highlights include:

• Weekly virtual town halls where leadership shares company updates and celebrates milestones.
• Monthly “Innovation Fridays” where teams brainstorm new ideas, share learning sessions, and experiment with emerging technologies.
• Inclusive hiring practices that prioritize diversity, equity, and inclusion across all levels of the organization.
• Regular team‑building activities, such as virtual escape rooms, trivia nights, and wellness challenges.
• Open communication channels, including Slack, Microsoft Teams, and a dedicated internal knowledge base.
• Access to a digital library of learning resources, including video tutorials, e‑books, and industry white papers.

Compensation & Benefits

We offer a competitive salary package that reflects your experience and the value you bring to brighthush. While the base salary for this role is PHP 420,000 per year, we also provide:

• Performance‑based bonuses tied to customer satisfaction metrics and team goals.
• Health, dental, and vision insurance for you and your dependents.
• Wellness stipend to support physical and mental health initiatives.
• Paid time off, including vacation, sick leave, and public holidays.
• Professional development budget for courses, certifications, and conferences.
• Flexible work hours to accommodate different time zones and personal commitments.
• Access to a 401(k) plan with company match (for eligible employees).
• Employee referral program with generous rewards.

How to Apply

If you are passionate about delivering world‑class customer support, thrive in a fast‑paced, technology‑driven environment, and want to make a tangible impact on the healthcare industry, we would love to hear from you. Please submit your resume and a brief cover letter outlining your relevant experience and why you’re excited about this opportunity at brighthush.

Ready to join a team that values innovation, collaboration, and customer success? Click the link below to apply and start your journey with brighthush today.