Senior Remote Customer Success & Virtual Support Specialist – Dental Insurance Enrollment Champion – Leading Nationwide Dental Care Transformation, Elevating Family Experience, and Empowering Smiles at brighthush

Welcome to brighthush – Where Smiles Meet Innovation

At brighthush, we’re more than a health‑tech company; we’re a movement dedicated to making dental care accessible, affordable, and effortless for families across the United States. By blending cutting‑edge technology with a heartfelt commitment to customer experience, we transform the often confusing journey of selecting a dental plan into a seamless, stress‑free adventure. Our mission is simple yet powerful: democratize dental health so that every smile can shine brighter.

Why Your Career Matters at brighthush

When you join brighthush, you’re stepping into a role that directly impacts people’s lives. Here’s why our remote team thrives:

• Impactful Work: Every call you handle helps a family secure the dental coverage they need, improving health outcomes and peace of mind.
• Remote Flexibility: Work from anywhere in the U.S. with a reliable high‑speed internet connection and a private workspace.
• Career Pathways: Start as a Customer Service Representative and progress to Team Lead, Training Specialist, Product Support, or managerial roles.
• Inclusive Culture: We celebrate diversity, encourage open communication, and foster a supportive environment where every voice matters.
• Competitive Compensation: Earn a base salary of USD 36,400 per year, with performance bonuses and a comprehensive benefits package.
• Continuous Learning: Access to industry conferences, webinars, and certifications at no cost.
• Wellness & Work‑Life Balance: Digital wellness program, flexible scheduling, and a supportive manager who values your well‑being.

About the Role: Senior Remote Customer Success & Virtual Support Specialist

As a Senior Remote Customer Success & Virtual Support Specialist, you will be the frontline advocate for our customers, guiding them through the entire enrollment journey with empathy, expertise, and efficiency. Your role is pivotal in ensuring that families receive the right dental coverage, and that they feel supported every step of the way.

Key Responsibilities

Your day‑to‑day tasks will include, but are not limited to:

• Handling inbound calls with professionalism, empathy, and efficiency.
• Assisting customers with the application process for dental insurance plans.
• Providing clear, concise plan information and answering product‑related questions.
• Documenting interactions accurately in our CRM system.
• Escalating complex issues to the appropriate internal teams while maintaining a positive customer experience.
• Participating in regular training sessions to stay current on product updates and compliance requirements.
• Monitoring call metrics and contributing to continuous improvement initiatives.
• Collaborating with cross‑functional teams to share customer insights and drive product enhancements.
• Actively engaging in quality assurance reviews and providing constructive feedback to peers.
• Maintaining a high level of product knowledge to confidently guide customers through the enrollment journey.
• Mentoring junior team members and sharing best practices to elevate overall team performance.
• Acting as a subject‑matter expert for complex dental insurance concepts and policy nuances.

Essential Qualifications

• High school diploma or equivalent.
• Minimum of 6 months of customer service experience, preferably in a call‑center or virtual support environment.
• Reliable high‑speed internet connection (minimum 25 Mbps download, 5 Mbps upload) and a dedicated Ethernet connection.
• Private, quiet workspace that meets our security and privacy standards.
• Proficient in using telephone systems, email, and web browsers.
• Strong written and verbal communication skills in English.
• Ability to pass a standard background check.
• Basic understanding of HIPAA and data privacy regulations is a plus.
• Experience with CRM platforms such as brighthush.
• Previous remote work experience with a proven track record of meeting or exceeding performance metrics.

Preferred Qualifications

• Experience in the health‑insurance or dental‑care industry.
• Familiarity with dental terminology and insurance policy structures.
• Multilingual abilities (Spanish, French, or other languages) are a plus.
• Experience with call‑center software and reporting tools.
• Knowledge of compliance frameworks such as HIPAA, GDPR, or CCPA.
• Prior experience in a senior or lead role within a customer support team.

Skills & Competencies

• Customer‑First Mindset: Demonstrates genuine care for customer needs and strives to exceed expectations.
• Problem‑Solving: Quickly identifies issues and offers effective solutions, even under pressure.
• Adaptability: Thrives in a fast‑changing environment and embraces new technologies and processes.
• Time Management: Balances multiple tasks while maintaining high quality and accuracy.
• Team Collaboration: Works well with cross‑functional teams, sharing insights and best practices.
• Data Integrity: Maintains meticulous records and follows data privacy protocols.
• Communication: Articulates complex information clearly to diverse audiences.
• Resilience: Handles challenging customer interactions with composure and professionalism.
• Leadership Potential: Demonstrates the ability to guide and inspire peers, especially in a remote setting.

Career Growth & Learning Opportunities

At brighthush, we invest in our people. When you join our team, you’ll have access to:

• Structured onboarding program with mentorship from seasoned professionals.
• Continuous learning modules covering product knowledge, compliance, and soft‑skills development.
• Annual performance reviews that identify growth pathways and potential promotions.
• Cross‑departmental projects that broaden your skill set and expose you to new facets of the business.
• Leadership training for high‑performing agents who aspire to managerial roles.
• Access to industry conferences, webinars, and certifications at no cost.
• Opportunities to contribute to product roadmap discussions based on frontline insights.
• Recognition programs that celebrate outstanding customer service and innovation.
• Dedicated career coaching sessions to help you map out your professional journey.

Work Environment & Culture

Our remote‑first culture means you’ll enjoy:

• Flexible scheduling options to accommodate personal commitments.
• Regular virtual team huddles and social events to build camaraderie.
• A supportive manager who values open feedback and professional growth.
• Access to a digital wellness program, including mindfulness sessions and ergonomic resources.
• A commitment to diversity, equity, and inclusion, ensuring every team member feels respected and empowered.
• Annual virtual retreats and quarterly town‑hall meetings to keep the entire organization connected.
• Transparent communication channels that keep you informed about company strategy and milestones.
• Opportunities to collaborate with colleagues across the country, fostering a sense of belonging despite physical distance.
• Recognition of work‑life balance through flexible hours and generous paid time off.

Compensation, Perks & Benefits

While the base salary for this role is USD 36,400 per year, brighthush offers a comprehensive benefits package designed to support your well‑being and financial stability:

• Health, dental, and vision insurance plans with competitive premiums.
• 401(k) retirement plan with company match.
• Paid time off (vacation, sick leave, and personal days) that accrues monthly.
• Employee assistance program (EAP) for mental health support.
• Professional development stipend for courses, certifications, and conferences.
• Technology stipend to maintain a high‑quality home office setup.
• Employee referral bonus program.
• Flexible work‑from‑home stipend to cover home‑office equipment and utilities.
• Annual wellness stipend for gym memberships, fitness classes, or wellness apps.
• Performance‑based bonuses tied to customer satisfaction and call metrics.
• Access to exclusive employee discounts on health‑tech products and services.

How to Apply

Ready to make a difference in people’s dental health journeys? Click the link below to submit your application and join the brighthush family. We’re excited to learn how your skills and passion align with our mission.

Apply to this Remote Customer Success & Virtual Support Specialist position at brighthush

Join Us Today!

At brighthush, we’re not just offering a job; we’re offering a chance to be part of a movement that transforms dental care accessibility. If you’re a motivated, customer‑centric professional who thrives in a remote setting, we want to hear from you. Apply now and help us bring brighter smiles to communities across the nation.