Senior Remote Customer Support Coordinator – Client Experience & Scheduling Specialist (Remote) at brighthush

About brighthush

brighthush is a trailblazing customer experience platform that empowers businesses of all sizes to deliver world‑class support. With a mission to transform every client interaction into a memorable experience, we blend cutting‑edge technology, data‑driven insights, and a culture of empathy to create seamless, personalized service journeys. Whether you’re a fast‑growing startup or a global enterprise, brighthush’s remote‑first team works tirelessly to ensure every client feels heard, valued, and fully supported.

Why brighthush is the Place to Grow Your Career

When you join brighthush, you’re stepping into a vibrant ecosystem that celebrates innovation, diversity, and continuous learning. Here’s what makes us stand out:

• Remote‑First Flexibility: Work from anywhere with a reliable internet connection and enjoy a healthy work‑life balance.
• Career Growth: Performance‑based promotions, mentorship programs, and cross‑departmental projects keep your career trajectory upward.
• Collaborative Culture: Open communication, shared successes, and a supportive environment that values every voice.
• Competitive Compensation: Earn between $45,000 and $75,000 annually, with performance bonuses and equity options.
• Continuous Learning: Access to online courses, industry conferences, and internal knowledge hubs to keep your skills sharp.
• Impactful Work: Every interaction you manage directly enhances our clients’ experience and drives our brand’s reputation.

Position Overview

We’re looking for a dependable, service‑oriented Customer Support Coordinator to become the backbone of our client support ecosystem. In this role, you’ll manage support requests, coordinate scheduling, and ensure that every client interaction is handled with professionalism and precision—all while working independently in a remote environment.

What You’ll Do

As a Customer Support Coordinator at brighthush, you’ll be the first point of contact for our clients and the linchpin that keeps our support operations running smoothly. Your day‑to‑day responsibilities will include:

• Responding promptly to client inquiries via email, phone, and chat, delivering clear, courteous, and accurate information.
• Coordinating scheduling, reservations, and service requests across multiple internal systems and external partners.
• Maintaining meticulous client records and support documentation in our CRM and ticketing platforms.
• Tracking open tickets, following up with clients and internal teams, and ensuring timely resolution of all issues.
• Reviewing service details, confirmations, and deliverables for accuracy before finalizing with clients.
• Providing general administrative support, including data entry, report generation, and process documentation.
• Collaborating with cross‑functional teams—Sales, Operations, Finance, and Product—to streamline client journeys.
• Identifying recurring pain points and proposing process improvements to enhance efficiency and client satisfaction.
• Acting as a brand ambassador, embodying brighthush’s values of empathy, integrity, and excellence in every interaction.

Essential Qualifications

• Proven experience in customer support, client relations, or administrative roles.
• Exceptional written and verbal communication skills—capable of crafting concise, professional responses.
• Strong organizational abilities with an eye for detail; adept at managing multiple tasks simultaneously.
• Comfortable navigating online systems, CRM tools, and ticketing platforms (e.g., Zendesk, HubSpot).
• Self‑motivated and highly reliable in a remote work setting; excellent time‑management skills.
• Reliable high‑speed internet connection and a dedicated workspace.
• Basic understanding of scheduling software (Calendly, Google Calendar) and reservation systems.

Preferred (Not Required)

• Experience in hospitality, travel, or event‑management support.
• Familiarity with AI‑powered support tools or data analytics.
• Previous remote work experience in a fast‑paced environment.
• Knowledge of multiple languages—bonus points for Spanish, French, or Mandarin.

Skills & Competencies

• Customer‑Centric Mindset: Passion for delivering outstanding service and turning challenges into opportunities.
• Problem‑Solving: Ability to diagnose issues quickly and propose effective solutions.
• Adaptability: Comfortable with evolving processes and new technologies.
• Collaboration: Strong teamwork skills, even when working remotely.
• Tech Savvy: Proficiency with MS Office, Google Workspace, and collaboration tools like Slack or Teams.
• Data‑Driven: Comfortable interpreting metrics and using data to inform decisions.

Career Growth & Learning Opportunities

At brighthush, your professional development is a priority. As a Customer Support Coordinator, you’ll have the chance to:

• Progress to a Senior Support Specialist or Client Success Manager role within 12–18 months.
• Lead cross‑departmental projects that shape our support strategy.
• Attend industry webinars, workshops, and conferences—both virtual and in‑person.
• Earn certifications in customer service, project management, or CRM administration.
• Participate in mentorship programs, pairing you with senior leaders for guidance.

Work Environment & Culture

Our remote culture is built on trust, transparency, and mutual respect. You’ll enjoy:

• Weekly virtual team huddles to share updates and celebrate wins.
• Open‑door policy—your voice matters, and your ideas are heard.
• Flexible scheduling that respects your personal commitments.
• Annual virtual retreats and occasional in‑person meet‑ups for team bonding.
• Inclusive policies that celebrate diversity and promote belonging.

Compensation & Benefits

We offer a competitive salary range of $45,000 to $75,000 per year, commensurate with experience and performance. In addition:

• Health, dental, and vision insurance (fully or partially covered).
• 401(k) retirement plan with company match.
• Paid time off (PTO) and paid holidays.
• Professional development stipend for courses, certifications, and conferences.
• Equity options for high‑performing employees.
• Monthly wellness stipend for home office upgrades or fitness subscriptions.

How to Apply

Ready to elevate your career and make a real impact? Click the link below to submit your application. We’re excited to learn how your skills and passion align with brighthush’s vision.

Apply to this role at brighthush

Our Commitment to Diversity & Inclusion

brighthush is an equal‑opportunity employer. We celebrate diversity in all its forms and are committed to creating an inclusive environment for all employees.

AI‑Assisted Hiring

To streamline our recruitment process, we may use AI tools to review applications, analyze resumes, and assess responses. These tools support our hiring team but do not replace human judgment. Final hiring decisions are made by our experienced recruiters and hiring managers.

Thank You for Your Interest

We appreciate your time and enthusiasm. If you’re driven by a desire to deliver world‑class client support and thrive in a dynamic, remote setting, we encourage you to apply today. Join brighthush and help us create unforgettable experiences for our clients worldwide.