Senior Remote Customer Support Specialist – Payer Enrollment & Credentialing Expert for Innovative Healthcare SaaS Platform at brighthush

About brighthush

brighthush is a trailblazing health‑tech pioneer that is redefining the way healthcare providers, payers, and clinicians navigate the intricate world of credentialing, enrollment, onboarding, and compliance. Founded in 2020, brighthush has rapidly scaled to a vibrant team of 201‑500 professionals who share a single, bold mission: to simplify the administrative backbone of healthcare so that clinicians can focus on patient care.

Our platform marries cutting‑edge automation, AI‑powered insights, and a user‑centric design to eliminate the tedious, manual steps that traditionally slow down network operations. By streamlining these processes, we help providers expand their reach, reduce time‑to‑market, and maintain regulatory compliance with ease.

As a remote‑first organization, brighthush empowers its employees to work from anywhere in the United States while fostering a culture of collaboration, continuous learning, and innovation. We celebrate diversity, champion work‑life balance, and invest heavily in professional development, ensuring that every team member can grow both personally and professionally.

Why Join brighthush?

At brighthush, you’ll be part of a high‑impact team that is shaping the future of healthcare operations. We offer:

• Competitive salary and equity package that rewards your contributions.
• Comprehensive health, dental, and vision benefits.
• Unlimited paid time off and flexible work arrangements.
• Access to a robust learning ecosystem, including conferences, courses, and internal knowledge sharing.
• A collaborative environment where your ideas are heard and implemented.
• Clear career pathways with opportunities to move into product, engineering, or leadership roles.

Key Responsibilities

As a Remote Customer Support Specialist, you will be the first line of defense for our customers, ensuring they receive timely, accurate, and empathetic support. Your day‑to‑day tasks will include:

• Own the entire customer journey: From the initial ticket to resolution, you will manage each interaction with professionalism and care.
• Investigate, troubleshoot, and resolve complex inquiries: Focus on payer enrollment, credentialing, and platform usage questions, handling an average of 50 tickets per day while maintaining high satisfaction scores.
• Deliver clear, concise written communication: Craft responses that are easy to understand, actionable, and reflective of brighthush’s brand voice.
• Support exclusively via email and Intercom: Provide thoughtful, timely replies that keep customers informed and confident throughout the resolution process.
• Collaborate cross‑functionally: Work closely with Customer Success, Product, Engineering, and Operations to troubleshoot challenges, coordinate escalations, and ensure swift issue resolution.
• Become a platform expert: Deeply understand brighthush’s services, payer enrollment and credentialing workflows, and internal processes to anticipate customer needs and deliver proactive solutions.
• Continuously improve the customer experience: Identify trends, gather feedback, and recommend enhancements to product, documentation, and internal processes to reduce recurring issues and boost support efficiency.

Essential Qualifications

• 3+ years of experience in customer support, preferably within healthcare, digital health, or healthcare SaaS environments.
• Hands‑on experience with payer enrollment (PE), credentialing, or related healthcare operations.
• Exceptional written communication skills, with the ability to explain complex information clearly to both customers and internal stakeholders.
• Proven track record managing a high volume of customer inquiries through a support ticketing platform, ideally Intercom.
• Strong prioritization and time‑management skills, consistently meeting response time and customer satisfaction targets.
• Proficiency with Google Workspace (Sheets, Docs, Gmail) and other productivity tools.
• Strong problem‑solving abilities, with a methodical approach to investigating issues, identifying root causes, and driving resolution.
• Experience using AI tools to enhance research, workflow efficiency, or troubleshooting.

Preferred Qualifications

• Experience in a fast‑paced startup environment where you’ve had to wear multiple hats.
• Knowledge of healthcare compliance standards (HIPAA, HITECH) and payer regulations.
• Familiarity with CRM systems beyond Intercom, such as Zendesk or Freshdesk.
• Background in data analysis or experience creating dashboards to track support metrics.
• Previous involvement in product improvement initiatives or user research projects.

Skills & Competencies

• Customer‑centric mindset: Passion for solving problems and delighting customers.
• Analytical thinking: Ability to dissect complex issues and synthesize actionable insights.
• Adaptability: Thrive in a dynamic environment with evolving priorities.
• Collaboration: Work effectively with cross‑functional teams and influence stakeholders.
• Technical aptitude: Comfortable learning new software, APIs, and data tools quickly.
• Communication: Articulate ideas clearly in written form and in virtual meetings.

Career Growth & Learning Opportunities

At brighthush, we believe that growth is a shared journey. As a Customer Support Specialist, you will:

• Gain exposure to product development cycles, providing you with a holistic view of how customer feedback shapes the platform.
• Participate in mentorship programs and peer‑learning sessions to sharpen your technical and soft skills.
• Have the chance to transition into roles such as Product Manager, Customer Success Lead, or Technical Support Engineer based on your interests and performance.
• Attend industry conferences, webinars, and workshops to stay ahead of healthcare technology trends.
• Contribute to internal knowledge bases, creating documentation that benefits both customers and teammates.

Work Environment & Culture

brighthush’s culture is built on transparency, respect, and a shared commitment to excellence. We value:

• Open communication across all levels, encouraging feedback and continuous improvement.
• Flexibility that respects personal commitments while maintaining high performance.
• A collaborative spirit where ideas are shared freely and decisions are data‑driven.
• Recognition of achievements through regular shout‑outs, performance bonuses, and career advancement opportunities.
• Community involvement, including volunteer events and health‑tech hackathons.

Compensation & Benefits

While the specific salary range will be discussed during the interview process, you can expect:

• Competitive base salary aligned with industry standards for remote customer support roles.
• Equity options that allow you to share in brighthush’s long‑term success.
• Health, dental, and vision insurance plans with generous coverage.
• 401(k) matching to support your future financial goals.
• Unlimited paid time off and flexible working hours to promote work‑life balance.
• Professional development stipend for courses, certifications, or conferences.
• Access to wellness programs, including mental health resources and fitness reimbursements.

H1B Sponsorship

brighthush has a strong track record of offering H1B sponsorships to qualified candidates. While we cannot guarantee sponsorship for every role, we encourage international talent to apply and discuss eligibility during the hiring process.

How to Apply

If you are passionate about transforming healthcare operations, thrive in a remote environment, and want to make a tangible impact on our customers’ success, we would love to hear from you. Submit your application through the link below and join the brighthush team in shaping the future of healthcare.

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