Senior Remote DevOps Customer Success Advocate – Leading Global User Adoption, Product Excellence, and Secure Software Delivery at brighthush

About brighthush

brighthush is a trailblazer in the software security arena, dedicated to safeguarding the digital foundations of businesses worldwide. Our flagship Nexus Platform delivers a secure, scalable, and high‑performance software supply‑chain solution that empowers organizations—from nimble fintech startups to Fortune 500 enterprises—to build trust in their code, accelerate delivery, and dramatically reduce risk. At brighthush, we believe that security should never be a bottleneck; it should be an enabler that fuels innovation and growth.

We thrive on a culture of relentless experimentation, cross‑functional collaboration, and an unwavering obsession with customer success. Every engineer, product manager, and support specialist is encouraged to challenge the status quo, iterate quickly, and bring bold ideas to life. Our remote‑first model means that talent from every corner of the globe can contribute to a shared vision, while our flexible schedules and inclusive policies ensure that work‑life balance is not just a buzzword but a lived reality.

Why This Role Matters

As a Senior Remote DevOps Customer Success Advocate, you become the linchpin that connects our customers to the brighthush Nexus Platform. Your influence extends from the initial onboarding experience to the ongoing evolution of our product roadmap. By guiding users through complex integrations, resolving high‑impact incidents, and translating real‑world feedback into actionable product enhancements, you directly shape customer satisfaction, retention, and the overall success of our platform. In short, you are a key driver of our mission to secure the software supply chain for the world.

Role Overview

This fully remote position places you at the heart of a global customer base, ensuring that every user derives maximum value from the brighthush Nexus Platform. You will act as a trusted advisor, product evangelist, and cross‑functional collaborator, working closely with engineering, product, sales, and marketing to deliver an exceptional customer experience. Your day‑to‑day responsibilities will blend technical depth with strategic insight, requiring a blend of hands‑on DevOps expertise, customer‑centric communication, and a passion for continuous improvement.

Key Responsibilities

• Onboarding & Enablement: Lead comprehensive onboarding sessions for new customers, covering platform architecture, best practices, and integration workflows. Create tailored roadmaps that accelerate time‑to‑value and set the stage for long‑term success.
• Customer Advocacy: Serve as the primary point of contact for high‑value clients, proactively identifying opportunities to improve their experience, drive adoption, and uncover upsell or cross‑sell possibilities.
• Issue Escalation & Resolution: Collaborate with support and engineering to diagnose, triage, and resolve complex technical issues. Own the communication loop with stakeholders, ensuring transparency and timely resolution.
• Product Feedback Loop: Capture and prioritize customer insights, translating them into actionable feature requests and bug fixes that feed directly into the product roadmap.
• Knowledge Base & Training: Author and maintain detailed documentation, tutorials, and webinars that empower customers to self‑serve and deepen their platform expertise.
• Metrics & Reporting: Track key success metrics (e.g., NPS, CSAT, adoption rates) and produce regular reports to inform strategy and continuous improvement.
• Cross‑Functional Collaboration: Work closely with Sales, Marketing, and Product teams to align on customer journeys, launch plans, and go‑to‑market initiatives.
• Community Building: Foster a vibrant user community through forums, virtual meetups, and user groups, encouraging peer‑to‑peer knowledge sharing.
• Thought Leadership: Represent brighthush at industry events, webinars, and conferences, sharing insights on secure software delivery and the evolving threat landscape.
• Continuous Process Improvement: Identify gaps in onboarding, support, or product experience and champion initiatives that streamline workflows, reduce friction, and enhance customer satisfaction.

Essential Qualifications

• Minimum 3 years of experience in a customer‑facing role within the software or DevOps domain.
• Strong background in software engineering or DevOps practices, with hands‑on experience in CI/CD pipelines, containerization, and cloud infrastructure.
• Proven ability to communicate complex technical concepts to both technical and non‑technical audiences.
• Experience with security‑focused platforms or tools (e.g., vulnerability scanning, dependency management) is highly desirable.
• Demonstrated success in customer onboarding and customer success initiatives, with measurable impact on adoption and satisfaction.
• Excellent written and verbal communication skills, with a knack for creating clear, concise documentation.
• Self‑motivated, proactive, and comfortable working in a fast‑paced, remote environment.

Preferred Qualifications

• Experience with the brighthush Nexus Platform or similar dependency management solutions.
• Familiarity with cloud providers and infrastructure‑as‑code tools.
• Knowledge of security best practices for software supply chains, including brighthush Top 10 and brighthush Top 25.
• Previous involvement in product roadmap planning or feature prioritization.
• Certifications such as brighthush Certified DevOps Engineer or Certified Kubernetes Administrator (CKA) are a plus.

Skills & Competencies

• Technical Proficiency: Deep understanding of CI/CD, container orchestration, and cloud‑native architectures.
• Analytical Thinking: Ability to dissect complex problems, identify root causes, and propose scalable solutions.
• Customer‑Centric Mindset: Passion for delivering exceptional customer experiences and building lasting relationships.
• Project Management: Skilled at juggling multiple priorities, setting realistic timelines, and delivering results on schedule.
• Collaboration & Influence: Comfortable working cross‑functionally, influencing stakeholders, and driving consensus.
• Adaptability: Thrives in a dynamic environment, quickly learning new tools and processes.
• Strategic Vision: Ability to translate customer pain points into product opportunities that align with business goals.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent and fostering continuous growth. As a Senior Remote DevOps Customer Success Advocate, you’ll have access to a wealth of development resources and career pathways:

• Structured mentorship programs with senior leaders in product, engineering, and sales.
• Annual learning budget for certifications, conferences, and workshops.
• Clear career pathways into Product Management, Technical Evangelism, or Senior Customer Success roles.
• Regular hackathons and innovation challenges that encourage experimentation and skill expansion.
• Opportunity to co‑author whitepapers, case studies, and technical blogs that position you as a thought leader.
• Access to a global network of peers and industry experts through internal communities and external events.

Work Environment & Company Culture

brighthush champions a culture of transparency, inclusivity, and continuous improvement. Key highlights include:

• Fully remote, flexible work hours that respect work‑life balance.
• Monthly virtual town halls and quarterly all‑hands meetings to keep everyone aligned.
• Inclusive hiring practices and a commitment to diversity across all levels.
• Employee resource groups that support mentorship, networking, and community building.
• Regular team‑building activities, such as virtual escape rooms, game nights, and wellness challenges.
• Transparent decision‑making processes that empower employees to contribute ideas at all levels.
• Commitment to continuous learning through internal knowledge sharing sessions and external training.

Compensation & Benefits

While specific figures vary based on experience and location, brighthush offers a competitive total rewards package that includes:

• Competitive base salary aligned with industry standards for remote DevOps and customer success roles.
• Performance‑based bonuses and equity options to share in the company’s growth.
• Comprehensive health, dental, and vision insurance plans.
• Generous paid time off (PTO) and a flexible holiday calendar.
• 401(k) matching and financial wellness resources.
• Wellness stipend for home office upgrades, fitness memberships, or mental health support.
• Access to a global network of peers and industry experts.
• Annual stipend for professional development, including conferences, certifications, and courses.

How to Apply

Ready to make an impact? Submit your resume and a brief cover letter outlining why you’re the ideal fit for the Senior Remote DevOps Customer Success Advocate role at brighthush. We’re excited to learn how your experience and passion align with our mission to secure the software supply chain for the world.

Join brighthush Today

At brighthush, you’ll be part of a forward‑thinking team that values curiosity, collaboration, and customer success. If you’re eager to help customers thrive, influence product direction, and grow your career in a dynamic, remote environment, we want to hear from you. Apply now and become a pivotal force in shaping the future of secure software development.