Senior Remote Healthcare Customer Service & Collections Specialist – Expert Billing & Insurance Advocate for a Leading Digital Health Platform

Welcome to brighthush – Where Compassion Meets Innovation

At brighthush, we’re not just a customer‑service company; we’re a movement that reimagines how patients interact with the healthcare system. By marrying state‑of‑the‑art technology with a people‑first philosophy, we empower remote professionals to deliver clear, empathetic, and expert guidance to patients navigating the often‑confusing world of medical billing and insurance. Our mission is simple: transform every patient interaction into a moment of clarity, confidence, and care.

Why brighthush is the Ideal Place for Your Next Career Move

When you join brighthush, you become part of a global network of dedicated specialists who are passionate about improving patient outcomes. We offer:

• Full flexibility to work from any location, backed by a robust remote‑first infrastructure.
• A collaborative culture that values your expertise, encourages innovation, and rewards personal growth.
• Access to cutting‑edge tools, data analytics, and continuous learning opportunities.
• A supportive community that celebrates diversity, equity, and inclusion.

Position Overview

As a Senior Remote Healthcare Customer Service & Collections Specialist at brighthush, you will be the frontline advocate for patients facing billing and insurance challenges. Your role blends high‑volume call handling with nuanced problem‑solving, ensuring that every patient receives accurate information, compassionate support, and a clear path to financial resolution.

Key Responsibilities

• Handle a high volume of inbound calls with professionalism, empathy, and a solutions‑oriented mindset.
• Investigate and resolve complex billing inquiries, interpreting Explanation of Benefits (EOB) statements and insurance coverage details.
• Negotiate payment arrangements that balance patient satisfaction with the financial health of the organization.
• Communicate hospital financial policies, billing procedures, and insurance guidelines with clarity and accuracy.
• Identify patients eligible for financial assistance programs and guide them through the application process.
• Maintain meticulous, confidential records in compliance with HIPAA, federal, state, and brighthush policies.
• Operate within assigned Electronic Health Record (EHR) queues, ensuring timely updates and documentation.
• Meet or exceed departmental production standards, quality metrics, and customer‑satisfaction targets.
• Participate in ongoing training, certification programs, and professional development initiatives.
• Collaborate with cross‑functional teams to refine processes, enhance patient experience, and drive operational excellence.
• Take on additional responsibilities as directed by management to support team objectives and organizational goals.

Essential Qualifications

• High school diploma or equivalent (required).
• Minimum of 2 years’ experience in healthcare customer service, collections, billing, or insurance.
• Proficiency with Epic EHR system (required).
• In‑depth knowledge of Medicare, Medicaid, HMO, PPO, and other contract payers.
• Strong understanding of HIPAA regulations and a commitment to data privacy.
• Exceptional interpersonal skills—empathy, patience, kindness, and respect.
• Self‑motivated with strong critical‑thinking and problem‑solving abilities.
• Advanced computer literacy, including Microsoft Word, Excel, and multi‑screen workflows.
• Ability to read, interpret, and explain EOBs to patients in clear, jargon‑free language.
• Professional demeanor while working from home, including consistent use of webcam during calls.

Preferred Credentials

• CPAR, CHAA, or CFC certifications.
• Experience with call‑center metrics, performance dashboards, and quality assurance tools.
• Background in a hospital environment or large healthcare system.
• Fluency in additional languages (Spanish, French, etc.) is a plus.

Skills & Competencies

• Exceptional verbal and written communication skills.
• Strong organizational and time‑management abilities.
• Ability to handle sensitive information with discretion and integrity.
• Proactive problem‑solving and decision‑making under pressure.
• Team collaboration and cross‑functional coordination.
• Adaptability to evolving policies, technology, and customer needs.

Career Growth & Development at brighthush

We believe in nurturing talent from within. Successful representatives can progress to:

• Senior Collections Specialist or Lead Customer Service Agent.
• Team Lead or Supervisor roles overseeing remote teams.
• Specialist positions in billing analytics, compliance, or process improvement.
• Management tracks in operations, training, or quality assurance.

Our structured learning path includes mentorship programs, access to industry conferences, and a generous learning budget that encourages continuous growth and skill enhancement.

Work Environment & Culture

brighthush embraces a remote‑first culture that prioritizes flexibility, transparency, and community. Our virtual workspace is equipped with:

• High‑speed internet stipends and ergonomic equipment allowances.
• 24/7 technical support for home‑office setups.
• Regular virtual coffee breaks, team‑building activities, and social events.
• Open communication channels with leadership and peers.
• A culture that celebrates diversity, equity, and inclusion.

We foster a supportive environment where every voice is heard, and every contribution is valued.

Compensation & Perks (General Overview)

While specific salary ranges vary by location and experience, brighthush offers:

• Competitive base pay aligned with industry standards.
• Performance‑based bonuses tied to call quality, resolution rates, and customer satisfaction.
• Comprehensive health, dental, and vision insurance plans with low employee premiums.
• 401(k) plan with company match and financial planning resources.
• Paid time off, including vacation, sick leave, and holidays.
• Monthly wellness stipend and access to virtual fitness classes.
• Unlimited learning budget for professional development.
• Employee referral bonuses and recognition programs.

How to Apply

If you are a dedicated, customer‑centric professional with a passion for healthcare and a knack for resolving complex billing scenarios, we want to hear from you. Join brighthush and help us transform the patient experience—one call at a time.

Ready to take the next step? Submit your application through our careers portal and become part of a team that values innovation, compassion, and excellence.