Senior Remote Healthcare Customer Success Executive – Championing Adoption, Engagement, and Value for Clinical Decision‑Making Solutions

About brighthush

brighthush is a global leader in healthcare information technology, dedicated to empowering clinicians, researchers, and health systems with cutting‑edge data, analytics, and decision‑support tools. Our mission is simple yet profound: to transform patient care by delivering actionable insights that drive better outcomes, streamline workflows, and reduce costs. With a portfolio that spans clinical decision support, evidence‑based medicine, and health analytics, we partner with hospitals, health systems, and payers worldwide to unlock the full potential of their data.

At brighthush, we believe that technology should serve people, not the other way around. That’s why we invest heavily in customer success, ensuring every client not only adopts our solutions but thrives with them. Our culture is built on collaboration, continuous learning, and a relentless focus on impact. If you’re passionate about healthcare, data, and making a tangible difference in people’s lives, you’ll find a home here.

Why Join brighthush?

Working at brighthush means you’ll be part of a forward‑thinking team that is shaping the future of clinical decision support. You’ll enjoy:

• Remote‑First Flexibility – Work from anywhere while staying connected to a vibrant, distributed team.
• Impact‑Driven Projects – Directly influence how clinicians use data to improve patient outcomes.
• Professional Growth – Access to mentorship, training, and a clear career ladder.
• Inclusive Culture – A diverse, supportive environment where every voice is heard.
• Competitive Compensation – Market‑aligned base salary, performance bonuses, and comprehensive benefits.

Role Overview

As a Senior Remote Healthcare Customer Success Executive at brighthush, you will be the linchpin between our product teams and the clinical communities we serve. Your primary mission is to ensure that every new and existing customer achieves maximum value from our clinical decision‑support platform. You will partner closely with Sales, Product, Editorial, and internal stakeholders to orchestrate a seamless, data‑driven customer journey across the North Midwest and West Coast regions.

Key aspects of the role include:

• Driving onboarding, adoption, and expansion for Clinical Decisions customers.
• Managing a portfolio of high‑value accounts with a focus on long‑term success.
• Collaborating with cross‑functional teams to translate customer feedback into product enhancements.
• Traveling up to 40% to meet clients, attend industry events, and conduct on‑site training.
• Operating in a remote‑first environment while maintaining strong local presence near major airports such as Chicago or Denver.

Key Responsibilities

• Customer Onboarding & Adoption: Lead the end‑to‑end onboarding process, ensuring new users are fully trained, integrated, and confident in using our platform.
• Relationship Management: Build and nurture long‑term relationships with key stakeholders, including clinicians, IT leads, and executive sponsors.
• Data‑Driven Success Planning: Develop and execute success plans that leverage analytics to track adoption metrics, identify usage gaps, and recommend actionable improvements.
• Cross‑Functional Collaboration: Work closely with Sales to identify upsell and renewal opportunities; partner with Product and Editorial to relay customer insights and shape roadmap priorities.
• Training & Enablement: Deliver engaging training sessions, webinars, and workshops tailored to different user personas.
• Issue Resolution & Escalation: Act as the primary point of contact for escalated issues, coordinating with technical support and engineering to ensure timely resolution.
• Market Intelligence: Stay abreast of industry trends, competitor offerings, and regulatory changes that impact our customers.
• Travel & Representation: Represent brighthush at conferences, client sites, and industry forums, traveling up to 40% of the time.

Essential Qualifications

• Minimum of 5 years of experience in customer success, account management, or a related role within the healthcare technology sector.
• Proven track record of managing complex, multi‑stakeholder engagements and driving measurable adoption metrics.
• Strong analytical mindset with the ability to interpret usage data and translate insights into actionable strategies.
• Excellent communication skills—both written and verbal—across all levels of an organization.
• Experience working with clinical decision support or evidence‑based medicine platforms is highly desirable.
• Proficiency in CRM systems (e.g., Salesforce) and customer success tools (e.g., Gainsight, Totango).
• Willingness to travel up to 40% and to work in a remote‑first environment.

Preferred Qualifications

• Advanced degree in Health Informatics, Nursing, Medicine, or a related field.
• Experience in a SaaS environment with a subscription‑based revenue model.
• Knowledge of healthcare regulations such as HIPAA, HITECH, and CMS guidelines.
• Background in data analytics or business intelligence.
• Fluency in additional languages (e.g., Spanish, Mandarin) is a plus.

Skills & Competencies

• Customer‑Centric Mindset: Passion for solving real‑world problems for clinicians and administrators.
• Strategic Thinking: Ability to see the big picture while managing day‑to‑day details.
• Project Management: Skilled at coordinating multiple initiatives with tight deadlines.
• Data Literacy: Comfortable working with dashboards, SQL queries, and data visualization tools.
• Adaptability: Thrives in a fast‑paced, evolving environment.
• Team Collaboration: Works effectively across functional boundaries.
• Presentation Skills: Confidently presents to C‑suite executives and technical audiences alike.

Career Growth & Learning Opportunities

At brighthush, your career trajectory is designed to be as dynamic as the industry we serve. As a Senior Customer Success Executive, you will:

• Progress to a Director or VP of Customer Success role, overseeing a broader portfolio and shaping global strategy.
• Lead cross‑functional initiatives that influence product development, marketing, and sales.
• Participate in leadership training programs, mentorship circles, and industry conferences.
• Access to continuous learning resources, including certifications in healthcare informatics, data analytics, and customer success best practices.
• Opportunity to contribute to thought leadership pieces, white papers, and webinars that position brighthush as a market authority.

Work Environment & Company Culture

brighthush’s culture is built on three pillars: Innovation, Collaboration, and Impact. We foster an environment where:

• Remote teams are empowered with the tools and autonomy to deliver high‑quality results.
• Regular virtual town halls, hackathons, and cross‑departmental projects keep the energy high.
• Employee well‑being is prioritized through flexible schedules, mental health resources, and wellness programs.
• Diversity and inclusion are not just buzzwords—they are integral to our hiring, promotion, and day‑to‑day practices.

Compensation & Benefits

While specific figures may vary based on experience and location, brighthush offers a competitive package that includes:

• Base salary commensurate with market rates for senior customer success roles.
• Performance‑based bonuses tied to customer satisfaction, adoption metrics, and revenue targets.
• Comprehensive health, dental, and vision insurance plans.
• 401(k) matching and financial wellness resources.
• Generous paid time off, parental leave, and flexible work arrangements.
• Professional development stipend and access to industry conferences.
• Employee stock purchase plan and equity options for eligible roles.

How to Apply

If you’re ready to lead the charge in transforming clinical decision support and delivering measurable value to healthcare providers, we want to hear from you. Submit your application through our careers portal or click the link below to explore this exciting opportunity.