Senior Remote Healthcare Data Entry & Client Support Specialist – Medical Background Preferred – Flexible Schedule, Performance Bonuses, Career Growth Opportunities at brighthush

About brighthush

brighthush is a pioneering force in the prenatal imaging and patient care ecosystem, redefining how families experience early diagnostics. By marrying cutting‑edge technology with a culture of compassion and continuous learning, brighthush empowers its team members to deliver world‑class care from the comfort of their own homes. Our remote‑first philosophy means you can work from anywhere while staying connected to a vibrant community of healthcare professionals who share your passion for excellence.

Why Join brighthush?

• Competitive Compensation: Earn between $95,000 and $150,000 annually, with performance‑based bonuses that reward your dedication and results.
• Flexible Work Arrangements: Design a schedule that fits your life—whether you’re a night owl, a parent, or a student.
• Career Growth & Development: Access structured training programs, mentorship, and clear pathways to advance into senior support, project management, or clinical roles.
• Wellness & Work‑Life Balance: Enjoy wellness resources, mental health support, and a culture that values your well‑being.
• Impactful Work: Play a vital role in ensuring accurate, timely data that supports families during one of the most precious moments of their lives.

Role Overview

As a Senior Remote Healthcare Data Entry & Client Support Specialist, you will be the backbone of our client support operations. Your meticulous attention to detail and empathetic communication will ensure that every piece of information is captured accurately and efficiently, enabling clinicians to focus on delivering exceptional care. You will also act as a strategic partner, helping to shape processes, improve data quality, and elevate the overall client experience.

Key Responsibilities

• Enter, verify, and update client and patient data in our secure electronic health record (EHR) system.
• Maintain meticulous records, ensuring compliance with HIPAA and other regulatory standards.
• Serve as the first point of contact for client inquiries, providing clear, empathetic communication via phone, email, and chat.
• Collaborate with clinical teams to resolve data discrepancies and streamline workflows.
• Assist in the preparation of reports and analytics that inform quality improvement initiatives.
• Participate in continuous improvement projects aimed at enhancing data accuracy and client satisfaction.
• Document and track data entry metrics, identifying trends and recommending process enhancements.
• Support onboarding of new clients by setting up accounts, configuring data fields, and providing training materials.
• Act as a liaison between the data team and IT to troubleshoot system issues and propose feature enhancements.
• Maintain a high level of confidentiality and professionalism in all client interactions.

Essential Qualifications

• Medical or Healthcare Background: Prior experience in a clinical setting—such as a medical office, hospital, or imaging center—is highly valued.
• Attention to Detail: Demonstrated ability to spot errors and maintain high data integrity.
• Basic Computer Literacy: Comfortable navigating multiple software platforms, including EHRs, spreadsheets, and communication tools.
• Strong organizational skills and the ability to manage multiple priorities in a fast‑paced environment.
• Dependable, self‑motivated, and able to work independently while staying aligned with team goals.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and cloud‑based collaboration tools.
• Excellent written and verbal communication skills.
• Strong analytical and problem‑solving abilities.
• Empathy and a client‑centric mindset.

Preferred Qualifications

• Experience with medical billing or coding.
• Familiarity with HIPAA regulations and data privacy best practices.
• Proficiency in a second language, especially Spanish or Mandarin, to better serve our diverse client base.
• Previous remote work experience, with a proven track record of meeting or exceeding performance metrics.
• Knowledge of data governance frameworks and quality assurance processes.
• Experience with data visualization tools such as Power BI or Tableau.

Skills & Competencies

• Exceptional attention to detail and accuracy.
• Strong communication skills—both written and verbal.
• Proficiency in data entry, data management, and reporting tools.
• Ability to analyze data, identify trends, and recommend improvements.
• Adaptability to new technologies and willingness to learn.
• Empathy and a client‑centric mindset.
• Time‑management and organizational skills.
• Team‑player attitude with a collaborative spirit.

Career Growth & Learning Opportunities

At brighthush, we believe that your professional development is just as important as your day‑to‑day responsibilities. When you join our team, you’ll gain access to:

• Structured onboarding and ongoing training modules covering clinical terminology, data governance, and advanced software tools.
• Mentorship programs that pair you with senior team members and clinical leaders.
• Leadership development workshops for those interested in moving into supervisory or project management roles.
• Annual conferences and webinars featuring industry experts and thought leaders.
• Opportunities to contribute to research projects and quality improvement initiatives that shape the future of prenatal imaging.
• Cross‑functional project teams that expose you to product development, analytics, and clinical operations.
• Access to a digital library of courses, certifications, and industry publications.

Work Environment & Company Culture

brighthush thrives on collaboration, innovation, and a deep respect for work‑life balance. Even though we operate remotely, we maintain a strong sense of community through:

• Weekly virtual coffee chats and monthly town‑hall meetings.
• Cross‑functional project teams that bring together clinicians, data specialists, and tech developers.
• A culture that celebrates achievements—both big and small—through shout‑outs, awards, and recognition programs.
• Commitment to diversity, equity, and inclusion, ensuring every voice is heard and valued.
• Regular virtual team‑building activities and wellness challenges.
• Transparent communication from leadership, with open channels for feedback and ideas.

Compensation & Benefits

• Base Salary: $95,000 – $150,000 per year, commensurate with experience and performance.
• Performance Bonuses: Earn additional rewards based on key metrics such as data accuracy, client satisfaction scores, and project milestones.
• Health & Wellness: Comprehensive medical, dental, and vision plans; mental health resources; and a wellness stipend.
• Retirement Savings: 401(k) plan with company match.
• Paid Time Off: Generous vacation, sick leave, and personal days.
• Technology Stipend: Home office equipment allowance to ensure you have the tools you need.
• Professional Development: Reimbursement for certifications, courses, and conferences.
• Flexible Work Hours: Design your schedule to fit your lifestyle.
• Employee Assistance Program: Confidential counseling and support services.

How to Apply

Ready to bring your expertise to a forward‑thinking, remote‑first organization? Click the link below to submit your application and join the brighthush family. We’re excited to learn how your skills and passion can help us continue to set new standards in prenatal care.

Closing Statement

At brighthush, we’re more than a company—we’re a community dedicated to transforming the way families experience prenatal care. If you’re a meticulous, client‑focused professional with a background in healthcare, we invite you to join us on this exciting journey. Your work will directly impact families, support clinical teams, and shape the future of medical imaging. Apply today and become a vital part of a mission that matters.