Senior Remote Hospitality Customer Advisor & Live Chat Support Specialist – Champion Fan Engagement & Event Excellence in Global Sports & Entertainment

About brighthush

brighthush is a trailblazer in the sports hospitality arena, delivering world‑class experiences to fans, sponsors, and partners at major sporting events worldwide. With a passion for creating unforgettable moments, we combine cutting‑edge technology, personalized service, and a deep understanding of the sports ecosystem to craft hospitality solutions that resonate with audiences across the globe. Our team of dedicated professionals thrives on innovation, collaboration, and a relentless commitment to excellence. As we continue to expand our footprint across continents, we’re looking for talented individuals who share our vision of turning every event into a memorable celebration.

Why Join brighthush?

At brighthush, you’ll be part of a dynamic, inclusive culture that values creativity, agility, and a customer‑centric mindset. We empower our employees to take ownership of their roles, provide continuous learning opportunities, and celebrate successes together. Whether you’re a seasoned hospitality professional or a customer‑service enthusiast eager to grow, brighthush offers a platform where your contributions directly impact the experience of millions of fans worldwide.

Job Overview

We are seeking a highly motivated, customer‑oriented Remote Hospitality Customer Advisor & Live Chat Support Specialist to join our global team. In this role, you will be the frontline voice for our clients, delivering exceptional support through live chat, guiding them through reservations, packages, and event details, and ensuring their satisfaction and loyalty to brighthush.

Key Responsibilities

• Live Chat Excellence: Respond to customer inquiries in real time, providing accurate, friendly, and timely assistance across multiple platforms.
• Product Knowledge: Master the full suite of brighthush hospitality offerings, including VIP suites, premium seating, and exclusive event experiences.
• Reservation Management: Assist customers with booking, modifying, or canceling reservations, ensuring seamless transactions and accurate record‑keeping.
• Issue Resolution: Handle complaints and complex issues with empathy and professionalism, escalating to relevant teams when necessary.
• Data Capture: Maintain detailed logs of all interactions, transactions, and follow‑ups to support analytics and continuous improvement.
• Collaboration: Work closely with sales, operations, and marketing to refine customer journeys and identify opportunities for service enhancement.
• Continuous Improvement: Participate in regular feedback loops, share insights, and contribute to the evolution of our support processes.

Essential Qualifications

• Proven experience in customer service or hospitality, preferably in a high‑volume, fast‑paced environment.
• Exceptional written communication skills with a knack for clear, concise, and engaging dialogue.
• Strong multitasking abilities, able to juggle multiple chats and tasks without compromising quality.
• Demonstrated problem‑solving and conflict‑resolution skills, turning challenging situations into positive outcomes.
• Proficiency with live chat platforms, CRM systems, and basic office productivity tools.
• Flexibility to work evenings, weekends, and holidays as required by event schedules.

Preferred Qualifications

• Background in sports event management or a passion for sports culture.
• Experience with ticketing or reservation software.
• Multilingual capabilities to serve a global clientele.
• Previous exposure to remote work environments and self‑management practices.

Core Skills & Competencies

• Customer‑First Mindset: A genuine desire to help and delight customers at every touchpoint.
• Technical Savvy: Comfortable navigating multiple digital tools and troubleshooting basic technical issues.
• Attention to Detail: Accuracy in data entry, reservation handling, and record maintenance.
• Adaptability: Ability to thrive in a rapidly changing event landscape and adjust priorities on the fly.
• Team Collaboration: Strong interpersonal skills to work effectively with cross‑functional teams.
• Time Management: Prioritize tasks, meet deadlines, and maintain high productivity levels.

Career Growth & Learning Opportunities

At brighthush, your career trajectory is as dynamic as the events we support. We offer:

• Structured mentorship programs pairing you with senior hospitality leaders.
• Access to industry conferences, workshops, and certifications in hospitality and customer experience.
• Internal mobility pathways to roles in sales, operations, event management, and digital strategy.
• Regular performance reviews with clear, actionable feedback and development plans.
• Opportunities to lead cross‑departmental projects and influence company‑wide initiatives.

Work Environment & Company Culture

brighthush fosters a culture of inclusivity, innovation, and celebration. Our remote teams enjoy:

• Flexible work schedules that respect work‑life balance.
• A collaborative virtual environment powered by cutting‑edge communication tools.
• Regular virtual team gatherings, hackathons, and social events.
• A commitment to diversity, equity, and inclusion, ensuring every voice is heard.
• Recognition programs that celebrate individual and team achievements.

Compensation, Perks & Benefits

While specific figures vary by role and location, brighthush offers a competitive salary package complemented by:

• Health, dental, and vision insurance plans.
• Retirement savings plans with company matching.
• Generous paid time off, including holidays and personal days.
• Employee discounts on brighthush events, merchandise, and partner services.
• Continuous learning stipend for courses, certifications, and conferences.
• Wellness programs, including virtual fitness classes and mental health resources.

Ready to Make an Impact?

If you’re passionate about delivering world‑class customer service, thrive in a fast‑paced, sports‑centric environment, and want to grow with a forward‑thinking organization, we want to hear from you. Join brighthush and help us turn every event into an unforgettable experience for fans, sponsors, and partners worldwide.

Apply Now and become part of a team that celebrates excellence, innovation, and the thrill of sports.