Senior Remote Legal Technology Customer Success Manager – Championing Client Success, Revenue Growth, and Innovation for Global Legal Tech Leaders at brighthush

About brighthush

brighthush is a pioneering force in the legal technology landscape, redefining how law firms, corporate legal departments, and government agencies harness digital tools to streamline operations, elevate compliance, and unlock unprecedented efficiencies. With a global footprint that spans continents and a culture rooted in relentless innovation, collaborative teamwork, and continuous learning, brighthush is not just building software – we are crafting the future of legal practice.

Our mission is simple yet ambitious: empower legal professionals to focus on what they do best—advocacy, strategy, and justice—by removing the friction of outdated processes. We achieve this through a suite of cloud‑native, AI‑driven solutions that automate document management, streamline case workflows, and provide real‑time analytics for informed decision‑making. As a remote‑first company, we empower our team members to work from anywhere while staying connected through a vibrant, distributed culture that values diversity, equity, and belonging.

Why Join brighthush?

At brighthush, we believe that the most transformative technology is built by people who genuinely care about the people who use it. As a Senior Remote Legal Technology Customer Success Manager, you will be the linchpin that connects our clients to the platform’s full potential, ensuring they not only adopt but champion our solutions. Here’s what you can look forward to:

• Full remote flexibility with a supportive, distributed team that values work‑life balance.
• Competitive base salary ($90,000‑$105,000) plus performance bonuses and profit‑sharing opportunities.
• Access to world‑class learning resources, certifications, and a clear career ladder.
• Inclusive culture that celebrates diversity, equity, and belonging.
• Comprehensive health, dental, vision, and wellness benefits, generous paid time off, and a 401(k) match.
• Annual stipend for home office upgrades and high‑speed internet.
• Unlimited paid time off and a generous parental leave policy.

Role Overview

As the Senior Remote Legal Technology Customer Success Manager, you will own the end‑to‑end client journey, ensuring that every customer achieves their desired outcomes and becomes a long‑term advocate for our platform. Your role will be dynamic, collaborative, and deeply impactful, bridging the gap between our cutting‑edge technology and the real‑world needs of legal professionals.

Key Responsibilities

Below is a detailed breakdown of the core responsibilities you will manage:

• Client Relationship Management – Build and nurture deep, strategic relationships with key stakeholders across multiple legal organizations, becoming the trusted advisor who understands their business goals and pain points.
• Onboarding & Implementation – Lead seamless onboarding processes, collaborating with implementation teams to deliver a smooth transition from sales to product usage, ensuring that clients hit the ground running.
• Adoption & Engagement – Drive product adoption through tailored training, best‑practice workshops, and proactive outreach, turning users into power advocates.
• Renewal & Upsell – Identify expansion opportunities, prepare renewal proposals, and work closely with the sales team to secure contract renewals and upsells, contributing directly to revenue growth.
• Customer Advocacy – Gather and analyze customer feedback, translating insights into actionable product enhancements and compelling case studies that showcase real‑world impact.
• Performance Metrics – Track and report on key success metrics (NPS, CSAT, churn, usage rates) and present findings to senior leadership, driving data‑driven decision making.
• Cross‑Functional Collaboration – Partner with product, engineering, marketing, and support teams to resolve issues and shape future roadmap priorities, ensuring that customer needs are at the heart of every decision.
• Leadership Development – Mentor junior team members, share best practices, and contribute to the evolution of the customer success function, fostering a culture of continuous improvement.

Essential Qualifications

• Bachelor’s degree in Business, Law, Technology, or a related field.
• 5+ years of experience in customer success, account management, or client services within a SaaS or legal tech environment.
• Proven track record of managing enterprise‑level accounts and driving measurable customer outcomes.
• Strong analytical skills with the ability to interpret data and translate it into actionable insights.
• Excellent communication skills – both written and verbal – with the ability to influence stakeholders at all levels.
• Self‑motivated, highly organized, and comfortable working independently in a remote setting.
• Experience using CRM and customer success platforms (e.g., Salesforce, Gainsight, HubSpot) is required.

Preferred Qualifications

• Legal background or familiarity with legal practice management systems.
• Experience leading or mentoring a customer success team.
• Knowledge of compliance, data privacy, and cybersecurity best practices in the legal sector.
• Fluency in additional languages (e.g., Spanish, French, Mandarin) is a plus.
• Certifications in Customer Success Management (CSM), Project Management (PMP), or Agile methodologies.

Core Skills & Competencies

• Strategic Thinking – Ability to see the big picture and align customer goals with business objectives.
• Problem‑Solving – Quick to diagnose issues, propose solutions, and follow through to resolution.
• Empathy & Emotional Intelligence – Understand client pain points and build trust through genuine care.
• Project Management – Manage multiple client initiatives simultaneously while meeting deadlines.
• Data‑Driven Decision Making – Leverage metrics to inform strategy and demonstrate impact.
• Collaboration & Teamwork – Work effectively across departments and geographies.
• Adaptability – Thrive in a fast‑paced, evolving environment with shifting priorities.

Career Growth & Learning Opportunities

At brighthush, your professional development is a priority. We offer:

• Structured mentorship programs with senior leaders.
• Access to industry conferences, webinars, and training courses.
• Internal certification tracks in product expertise, customer success, and leadership.
• Clear promotion pathways from Customer Success Manager to Senior Manager, Director, and VP roles.
• Cross‑functional project assignments that broaden your skill set and visibility.
• Annual learning stipend to pursue courses, certifications, or conferences of your choice.

Work Environment & Culture

Our remote‑first culture is built on trust, transparency, and a shared commitment to excellence. You’ll experience:

• Weekly virtual town halls and quarterly all‑hands meetings to keep everyone aligned.
• Monthly “innovation sprints” where teams prototype new features or process improvements.
• Inclusive employee resource groups that celebrate diverse perspectives.
• Flexible work hours that accommodate different time zones and personal commitments.
• Regular team‑building activities, from virtual escape rooms to in‑person retreats.
• Access to a digital collaboration hub that supports seamless communication across the organization.

Compensation & Perks

Beyond a competitive base salary, brighthush offers:

• Performance‑based bonuses tied to customer success metrics.
• Profit‑sharing plans that reward collective company success.
• Comprehensive health, dental, and vision insurance.
• Unlimited paid time off and a generous parental leave policy.
• 401(k) with company match and a wellness stipend.
• Annual stipend for home office upgrades and high‑speed internet.
• Access to wellness programs, including virtual fitness classes and mental health resources.

Success Stories

Our clients consistently report transformative results. For example, a mid‑size law firm reduced document processing time by 45% after adopting our AI‑driven workflow, freeing up attorneys to focus on client strategy. Another corporate legal department increased cross‑department collaboration by 30% through our real‑time analytics dashboard, leading to faster decision‑making and cost savings.

How to Apply

If you’re ready to lead the next wave of legal technology adoption and help clients achieve transformative results, we want to hear from you. Submit your resume and a brief cover letter outlining why you’re the ideal fit for brighthush’s Customer Success team.

Join brighthush and become part of a mission‑driven organization that’s reshaping the legal landscape—one client at a time.