Senior Remote Legal Technology Customer Success Manager – Championing Client Success, Revenue Growth, and Innovation for Global Legal Tech Leaders at brighthush

About brighthush

brighthush is not just a software vendor; we are the architects of the next generation of legal practice. With a presence that spans North America, Europe, Asia, and beyond, we empower law firms, corporate legal departments, and government agencies to harness the power of cloud‑native, AI‑driven solutions that streamline operations, elevate compliance, and unlock unprecedented efficiencies. Our mission is simple yet ambitious: eliminate the friction of legacy processes so that legal professionals can focus on what they do best—advocacy, strategy, and justice. We achieve this through a suite of products that automate document management, streamline case workflows, and provide real‑time analytics for informed decision‑making. As a remote‑first organization, we give our team members the freedom to work from anywhere while staying connected through a vibrant, distributed culture that values diversity, equity, and belonging.

Why brighthush is the Future of Legal Tech

The legal industry is undergoing a seismic shift. Clients demand faster, more transparent, and data‑driven services, while regulatory landscapes grow increasingly complex. brighthush sits at the intersection of technology and law, delivering solutions that not only meet today’s needs but also anticipate tomorrow’s challenges. Our platform is built on the latest advancements in artificial intelligence, machine learning, and cloud architecture, ensuring that our clients stay ahead of the curve. By partnering with brighthush, you become part of a movement that is redefining how legal work is performed, measured, and delivered.

Role Overview

As a Senior Remote Legal Technology Customer Success Manager, you will be the linchpin that connects our clients to the full potential of our platform. You will own the end‑to‑end client journey, ensuring that every customer achieves their desired outcomes and becomes a long‑term advocate for brighthush. Your influence will span from onboarding to renewal, driving adoption, satisfaction, and revenue growth while shaping the future roadmap through customer insights.

Key Responsibilities

• Client Relationship Management – Build and nurture deep, strategic relationships with key stakeholders across multiple legal organizations, becoming the trusted advisor who understands their business goals and pain points.
• Onboarding & Implementation – Lead seamless onboarding processes, collaborating with implementation teams to deliver a smooth transition from sales to product usage, ensuring that clients hit the ground running.
• Adoption & Engagement – Drive product adoption through tailored training, best‑practice workshops, and proactive outreach, turning users into power advocates.
• Renewal & Upsell – Identify expansion opportunities, prepare renewal proposals, and work closely with the sales team to secure contract renewals and upsells, contributing directly to revenue growth.
• Customer Advocacy – Gather and analyze customer feedback, translating insights into actionable product enhancements and compelling case studies that showcase real‑world impact.
• Performance Metrics – Track and report on key success metrics (NPS, CSAT, churn, usage rates) and present findings to senior leadership, driving data‑driven decision making.
• Cross‑Functional Collaboration – Partner with product, engineering, marketing, and support teams to resolve issues and shape future roadmap priorities, ensuring that customer needs are at the heart of every decision.
• Leadership Development – Mentor junior team members, share best practices, and contribute to the evolution of the customer success function, fostering a culture of continuous improvement.

Essential Qualifications

• Bachelor’s degree in Business, Law, Technology, or a related field.
• 5+ years of experience in customer success, account management, or client services within a SaaS or legal tech environment.
• Proven track record of managing enterprise‑level accounts and driving measurable customer outcomes.
• Strong analytical skills with the ability to interpret data and translate it into actionable insights.
• Excellent communication skills – both written and verbal – with the ability to influence stakeholders at all levels.
• Self‑motivated, highly organized, and comfortable working independently in a remote setting.
• Experience using CRM and customer success platforms (e.g., Salesforce, Gainsight, or similar) is required.

Preferred Qualifications

• Legal background or familiarity with legal practice management systems.
• Experience leading or mentoring a customer success team.
• Knowledge of compliance, data privacy, and cybersecurity best practices in the legal sector.
• Fluency in additional languages (e.g., Spanish, French, Mandarin) is a plus.
• Certifications in Customer Success Management (CSM), Project Management (PMP), or Agile methodologies.

Core Skills & Competencies

• Strategic Thinking – Ability to see the big picture and align customer goals with business objectives.
• Problem‑Solving – Quick to diagnose issues, propose solutions, and follow through to resolution.
• Empathy & Emotional Intelligence – Understand client pain points and build trust through genuine care.
• Project Management – Manage multiple client initiatives simultaneously while meeting deadlines.
• Data‑Driven Decision Making – Leverage metrics to inform strategy and demonstrate impact.
• Collaboration & Teamwork – Work effectively across departments and geographies.
• Adaptability – Thrive in a fast‑paced, evolving environment with shifting priorities.

Career Growth & Learning Opportunities

At brighthush, your professional development is a priority. We offer a clear, structured path for advancement and a wealth of learning resources to help you grow.

• Structured mentorship programs with senior leaders.
• Access to industry conferences, webinars, and training courses.
• Internal certification tracks in product expertise, customer success, and leadership.
• Clear promotion pathways from Customer Success Manager to Senior Manager, Director, and VP roles.
• Cross‑functional project assignments that broaden your skill set and visibility.
• Annual learning stipend to pursue courses, certifications, or conferences of your choice.

Work Environment & Culture

Our remote‑first culture is built on trust, transparency, and a shared commitment to excellence. You’ll experience:

• Weekly virtual town halls and quarterly all‑hands meetings to keep everyone aligned.
• Monthly “innovation sprints” where teams prototype new features or process improvements.
• Inclusive employee resource groups that celebrate diverse perspectives.
• Flexible work hours that accommodate different time zones and personal commitments.
• Regular team‑building activities, from virtual escape rooms to in‑person retreats.
• Access to a digital collaboration hub that supports seamless communication across the organization.

Compensation, Perks & Benefits

Beyond a competitive base salary, brighthush offers a comprehensive benefits package designed to support your well‑being, growth, and financial security.

• Competitive base salary ($90,000‑$105,000) plus performance bonuses and profit‑sharing opportunities.
• Unlimited paid time off and a generous parental leave policy.
• Comprehensive health, dental, vision, and wellness benefits.
• 401(k) with company match and a wellness stipend.
• Annual stipend for home office upgrades and high‑speed internet.
• Access to wellness programs, including virtual fitness classes and mental health resources.
• Professional development stipend and reimbursement for certifications.

Success Stories & Impact

Our clients consistently report transformative results. For example, a mid‑size law firm reduced document processing time by 45% after adopting our AI‑driven workflow, freeing attorneys to focus on client strategy. Another corporate legal department increased cross‑department collaboration by 30% through our real‑time analytics dashboard, leading to faster decision‑making and cost savings. These stories are a testament to the tangible value that brighthush delivers—and the impact you can help create.

How to Apply

If you’re ready to lead the next wave of legal technology adoption and help clients achieve transformative results, we want to hear from you. Submit your resume and a brief cover letter outlining why you’re the ideal fit for brighthush’s Customer Success team. Join brighthush and become part of a mission‑driven organization that’s reshaping the legal landscape—one client at a time.