Senior Remote Legal Technology Customer Success Manager – Client Relations & Growth Leadership

About brighthush

brighthush is at the forefront of the legal technology revolution, delivering cutting‑edge solutions that empower law firms, corporate legal departments, and government agencies to streamline operations, enhance compliance, and unlock new efficiencies. With a global footprint and a culture rooted in innovation, collaboration, and continuous learning, brighthush is redefining how legal professionals work in the digital age.

Why Join brighthush?

At brighthush, we believe that the best technology is built by people who care about the people who use it. As a Remote Legal Technology Customer Success Manager, you will be the bridge between our clients and the transformative products that shape the future of legal practice. You’ll enjoy:

• Full remote flexibility with a supportive, distributed team
• Competitive base salary ($90,000‑$105,000) plus performance bonuses and profit‑sharing opportunities
• Access to world‑class learning resources, certifications, and a clear career ladder
• Inclusive culture that celebrates diversity, equity, and belonging
• Health, dental, vision, and wellness benefits, including generous paid time off and a 401(k) match

Key Responsibilities

As a Customer Success Manager at brighthush, you will own the end‑to‑end client journey, ensuring that every customer achieves their desired outcomes and becomes a long‑term advocate for our platform.

• Client Relationship Management – Build and nurture deep, strategic relationships with key stakeholders across multiple legal organizations.
• Onboarding & Implementation – Lead seamless onboarding processes, collaborating with implementation teams to deliver a smooth transition from sales to product usage.
• Adoption & Engagement – Drive product adoption through training, best‑practice workshops, and proactive outreach.
• Renewal & Upsell – Identify expansion opportunities, prepare renewal proposals, and work closely with the sales team to secure contract renewals and upsells.
• Customer Advocacy – Gather and analyze customer feedback, translating insights into actionable product enhancements and case studies.
• Performance Metrics – Track and report on key success metrics (NPS, CSAT, churn, usage rates) and present findings to senior leadership.
• Cross‑Functional Collaboration – Partner with product, engineering, marketing, and support teams to resolve issues and shape future roadmap priorities.
• Leadership Development – Mentor junior team members, share best practices, and contribute to the evolution of the customer success function.

Essential Qualifications

• Bachelor’s degree in Business, Law, Technology, or a related field.
• 5+ years of experience in customer success, account management, or client services within a SaaS or legal tech environment.
• Proven track record of managing enterprise‑level accounts and driving measurable customer outcomes.
• Strong analytical skills with the ability to interpret data and translate it into actionable insights.
• Excellent communication skills – both written and verbal – with the ability to influence stakeholders at all levels.
• Self‑motivated, highly organized, and comfortable working independently in a remote setting.
• Experience using CRM and customer success platforms (e.g., Salesforce, Gainsight, HubSpot) is required.

Preferred Qualifications

• Legal background or familiarity with legal practice management systems.
• Experience leading or mentoring a customer success team.
• Knowledge of compliance, data privacy, and cybersecurity best practices in the legal sector.
• Fluency in additional languages (e.g., Spanish, French, Mandarin) is a plus.
• Certifications in Customer Success Management (CSM), Project Management (PMP), or Agile methodologies.

Core Skills & Competencies

• Strategic Thinking – Ability to see the big picture and align customer goals with business objectives.
• Problem‑Solving – Quick to diagnose issues, propose solutions, and follow through to resolution.
• Empathy & Emotional Intelligence – Understand client pain points and build trust through genuine care.
• Project Management – Manage multiple client initiatives simultaneously while meeting deadlines.
• Data‑Driven Decision Making – Leverage metrics to inform strategy and demonstrate impact.
• Collaboration & Teamwork – Work effectively across departments and geographies.
• Adaptability – Thrive in a fast‑paced, evolving environment with shifting priorities.

Career Growth & Learning Opportunities

At brighthush, your professional development is a priority. We offer:

• Structured mentorship programs with senior leaders.
• Access to industry conferences, webinars, and training courses.
• Internal certification tracks in product expertise, customer success, and leadership.
• Clear promotion pathways from Customer Success Manager to Senior Manager, Director, and VP roles.
• Cross‑functional project assignments that broaden your skill set and visibility.

Work Environment & Culture

Our remote-first culture is built on trust, transparency, and a shared commitment to excellence. You’ll experience:

• Weekly virtual town halls and quarterly all‑hands meetings.
• Monthly “innovation sprints” where teams prototype new features or process improvements.
• Inclusive employee resource groups that celebrate diverse perspectives.
• Flexible work hours that accommodate different time zones and personal commitments.
• Regular team‑building activities, from virtual escape rooms to in‑person retreats.

Compensation & Perks

Beyond a competitive base salary, brighthush offers:

• Performance‑based bonuses tied to customer success metrics.
• Profit‑sharing plans that reward collective company success.
• Comprehensive health, dental, and vision insurance.
• Unlimited paid time off and a generous parental leave policy.
• 401(k) with company match and a wellness stipend.
• Annual stipend for home office upgrades and high‑speed internet.

How to Apply

If you’re ready to lead the next wave of legal technology adoption and help clients achieve transformative results, we want to hear from you. Submit your resume and a brief cover letter outlining why you’re the ideal fit for brighthush’s Customer Success team.

Join brighthush and become part of a mission‑driven organization that’s reshaping the legal landscape—one client at a time.