Senior Remote Licensed Insurance Customer Service & Sales Specialist – Life & Health Coverage Expert, Full‑Time, 100% Work‑From‑Home, High‑Earning Potential, Performance‑Based Bonuses, Career Advancement Opportunities with brighthush

About brighthush

brighthush is more than an insurance provider – it is a movement that redefines how life and health coverage is sold, serviced, and experienced. With a people‑centric philosophy, brighthush empowers individuals and families to protect what matters most through innovative products, transparent processes, and unparalleled customer care. Our remote‑first culture means every team member can thrive from the comfort of their own home while enjoying the same level of collaboration, support, and career advancement that you would find in a traditional office.

Founded on the belief that insurance should be simple, accessible, and tailored to each person’s unique needs, brighthush has grown into a trusted partner for thousands of policyholders across the United States. We combine cutting‑edge technology with a deep commitment to human connection, ensuring that every interaction is both efficient and empathetic.

Why Join brighthush?

At brighthush, we celebrate the power of performance and the value of expertise. When you join our team, you’ll experience:

• Competitive Compensation: Earn an hourly rate of $17.55–$20.00, with the potential to reach $66,000+ annually for top performers.
• Monthly Performance Bonuses: Receive $500–$1,000+ based on your results and team metrics.
• Full‑Remote, Full‑Time: Work from home with a predictable weekday schedule—no nights, weekends, or travel.
• Comprehensive Benefits: Health, dental, and vision coverage, paid training, and licensing support.
• Career Growth: Clear pathways to leadership roles, specialized positions, and ongoing professional development.
• Supportive Culture: A collaborative, performance‑driven environment that values transparency, recognition, and work‑life balance.

Role Overview

As a Senior Remote Licensed Insurance Customer Service & Sales Specialist, you will be the frontline advocate for our policyholders and prospective clients. Your day‑to‑day tasks will include:

• Managing 40–50+ inbound calls per day from policyholders and potential customers.
• Providing expert assistance with billing inquiries, claim status updates, policy changes, and product information.
• Utilizing consultative sales techniques to assess client needs and recommend tailored life and health insurance solutions.
• Meeting or exceeding performance metrics in call quality, conversion rates, and customer satisfaction scores.
• Accurately logging all interactions, policy details, and follow‑up actions in our CRM system.
• Collaborating with the underwriting, claims, and billing teams to resolve complex issues and ensure a seamless customer experience.
• Staying current on industry regulations, product updates, and best practices to maintain a high level of expertise.

Key Responsibilities

• Customer Engagement: Deliver exceptional service by actively listening, empathizing, and providing clear, concise solutions.
• Consultative Selling: Identify gaps in coverage, recommend appropriate products, and guide clients through the purchasing process.
• Data Management: Enter accurate information into the CRM, ensuring data integrity and compliance with privacy standards.
• Performance Tracking: Monitor key metrics such as average handle time, first‑contact resolution, and conversion rates; use insights to improve performance.
• Cross‑Functional Collaboration: Work closely with underwriting, claims, and billing departments to resolve issues and enhance the customer journey.
• Continuous Learning: Participate in ongoing training sessions, webinars, and industry conferences to stay ahead of market trends.
• Compliance & Quality Assurance: Adhere to all regulatory requirements and internal quality standards; participate in audits and quality reviews.

Essential Qualifications

To be considered for this role, you must meet the following criteria:

• Active Life & Health Insurance License in one of the following states: MI, WI, IN, FL, GA, NC, SC, or TX.
• Minimum of 1 year of experience in customer service, call center, or sales within the insurance sector.
• Excellent verbal communication skills and a proven ability to solve problems efficiently.
• Comfortable working in a fast‑paced, performance‑driven environment.
• Reliable high‑speed internet connection and a landline or VoIP phone (mobile phones and hotspots are not permitted).
• Successful completion of a federal background check.
• Residency in an eligible state (excluding Dallas, Euless, or San Antonio).

Preferred Qualifications

While not mandatory, the following credentials will give you a competitive edge:

• Additional insurance licenses (e.g., property & casualty, annuities).
• Experience with CRM platforms such as Salesforce or HubSpot.
• Prior remote work experience in a call‑center or sales environment.
• Strong analytical skills and the ability to interpret data to drive performance improvements.
• Knowledge of the latest trends in digital insurance sales and customer engagement.

Skills & Competencies

Success at brighthush requires a blend of technical knowledge and soft skills:

• Customer‑Centric Mindset: A genuine desire to help clients protect their future.
• Consultative Selling: Ability to ask insightful questions, listen actively, and recommend the right coverage.
• Time Management: Efficiently handle high call volumes while maintaining quality.
• Adaptability: Quickly adjust to new tools, processes, and regulatory changes.
• Team Collaboration: Work seamlessly with cross‑functional teams to resolve issues.
• Data‑Driven Decision Making: Use metrics to identify improvement opportunities.

Training & Onboarding

We invest in your success from day one. Your training will begin on October 2025 and will include:

• Structured onboarding sessions from Monday to Friday, 8:30 AM – 5:00 PM ET.
• Hands‑on practice with our CRM, billing, and claims systems.
• Shadowing experienced team members to learn best practices.
• Regular feedback and coaching to accelerate your performance.

After training, your regular schedule will be weekdays only, between 7:45 AM – 7:00 PM ET. There are no weekend or evening shifts, ensuring a predictable work‑life balance.

Compensation & Benefits

At brighthush, we believe that great talent deserves great rewards. Your compensation package includes:

• Hourly Rate: $17.55–$20.00 per hour, depending on experience and performance.
• Monthly Bonuses: $500–$1,000+ based on individual and team metrics.
• Annual Earnings Potential: Top performers can earn up to $66,000+ per year.
• Health, Dental, and Vision Insurance: Comprehensive coverage for you and your family.
• Paid Training & Licensing Support: We cover the costs of any additional licensing or certification you pursue.
• Flexible Schedule: Predictable weekday hours with no nights or weekends.
• Career Advancement: Structured pathways to leadership roles, specialized positions, and continuous learning.
• Remote Work Environment: 100% work‑from‑home with all necessary technology and support.

Career Growth Opportunities

At brighthush, your career trajectory is limited only by your ambition. We offer:

• Progression to senior specialist roles with increased responsibility and higher compensation.
• Transition into leadership positions such as Team Lead, Manager, or Director of Customer Experience.
• Specialization tracks in underwriting, claims, or product development.
• Access to ongoing training, certifications, and industry conferences.
• Mentorship programs and peer learning communities.

Work Environment & Culture

Our remote culture is built on trust, collaboration, and continuous improvement. You will experience:

• Regular virtual team meetings and one‑on‑one check‑ins.
• A transparent performance review process that rewards excellence.
• Recognition programs that celebrate milestones and achievements.
• A supportive network of colleagues who share knowledge and celebrate successes.
• Access to digital tools that streamline workflow and enhance productivity.

How to Apply

If you are a licensed insurance professional ready to take the next step in your career, we encourage you to apply today. Join brighthush and become part of a team that values your expertise, rewards your results, and supports your growth—all from the comfort of your own home.

Ready to make a difference? Submit your application now and start your journey with brighthush.