Senior Remote National Accounts Customer Service & Sales Specialist – High‑Performance Support & Growth Partner at brighthush

Welcome to brighthush – Where Innovation Meets Impact

At brighthush, we’ve spent over a century pioneering pest‑control solutions that safeguard homes, businesses, and communities worldwide. Our commitment to science, safety, and customer care has earned us a reputation as the industry’s most trusted partner. As a global leader, we blend cutting‑edge technology with award‑winning training programs to deliver peace of mind to millions of customers. If you’re passionate about making a tangible difference, thrive in a fast‑moving environment, and want to grow your career on a platform that values integrity and innovation, brighthush is the place for you.

Why Join brighthush?

• Stability in a Resilient Market – Pest control remains essential even during economic downturns, giving you a secure and rewarding career path.
• Culture of Continuous Innovation – We empower every team member to experiment, learn, and drive real change.
• Global Reach, Local Impact – Work from anywhere while serving a diverse portfolio of national accounts across the United States.
• Career‑First Mindset – Structured learning, mentorship, and clear advancement pathways keep your trajectory upward.

Key Responsibilities

As a Remote National Accounts Customer Service Agent, you will be the linchpin of our commercial operations, blending customer advocacy, sales acumen, and operational excellence to drive retention and growth.

• Build and nurture strong relationships with key business executives and stakeholders across multiple locations.
• Manage high‑volume inbound calls, emails, and web inquiries with 100% accuracy and professionalism.
• Identify upsell opportunities, recommend tailored solutions, and close additional service contracts to increase account value.
• Retain business by proactively addressing concerns, offering preventive remedies, and ensuring seamless service delivery.
• Utilize gamification tools to track performance metrics, celebrate achievements, and maintain engagement in a virtual environment.
• Collaborate with cross‑functional teams—sales, billing, and technical support—to resolve complex issues and deliver a unified customer experience.
• Participate in ongoing training modules, webinars, and skill‑building workshops to stay ahead of industry trends and product knowledge.
• Maintain accurate, real‑time data entry in our CRM system, ensuring all interactions are logged and actionable insights are captured.

Essential Qualifications

• High school diploma or GED; bachelor’s degree preferred.
• Minimum 3 years of customer service, sales, or account management experience with major or national accounts.
• Proven ability to manage high‑profile, multi‑location commercial accounts.
• Excellent verbal, written, and interpersonal communication skills.
• Strong attention to detail and a commitment to accuracy.
• Intermediate to advanced proficiency in Microsoft Office and web‑based applications.
• Ability to multitask, prioritize, and manage time efficiently in a fast‑paced environment.
• Computer assessment pass required.

Preferred Qualifications

• Experience in the pest control or related field.
• Knowledge of CRM platforms such as Salesforce or HubSpot.
• Previous exposure to gamification or performance‑tracking systems.
• Demonstrated success in upselling and cross‑selling services.

Core Skills & Competencies

• Customer‑Centric Mindset – Deep empathy and a proactive approach to solving client challenges.
• Strategic Sales Insight – Ability to translate customer needs into tailored solutions that drive revenue.
• Data‑Driven Decision Making – Comfortable analyzing metrics and using insights to improve service quality.
• Collaboration & Influence – Skilled at working with diverse teams and influencing stakeholders across the organization.
• Adaptability & Resilience – Thrive in a dynamic environment and maintain composure under pressure.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent from the ground up. As a National Accounts Customer Service Agent, you will have the opportunity to:

• Advance to senior account management or team lead roles.
• Transition into sales, technical support, or operations positions.
• Earn certifications in pest control, customer experience, or sales excellence.
• Participate in leadership development programs and mentorship initiatives.
• Take on cross‑departmental projects that influence company strategy.

Work Environment & Culture

Our National Accounts Contact Center is fully remote, offering you the flexibility to work from the comfort of your home office. We provide:

• High‑speed internet (minimum 100 Mbps download / 50 Mbps upload) with the option to hard‑wire directly to a modem.
• All necessary computer and technical equipment to ensure you can perform at your best.
• A private or semi‑private workspace free from distractions and background noise.
• Access to a vibrant virtual community of peers, mentors, and leaders who celebrate success and support growth.

Compensation & Benefits

We offer a competitive base rate of at least $20 per hour, complemented by a robust incentive structure that rewards performance and customer satisfaction. In addition, you will enjoy:

• 401(k) plan with company match.
• Employee stock purchase plan.
• Paid vacation, holidays, and sick time.
• Employee discounts on brighthush products and services.
• Tuition reimbursement and dependent scholarship awards.
• Health, dental, and vision insurance options.
• Wellness programs and mental health resources.

How to Apply

Ready to join the best in pest management? Apply from your phone or computer in minutes. Click the link below to start your journey with brighthush:

Apply to brighthush Today

brighthush is an Equal Opportunity Employer

We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status.