Senior Remote Processing & Data Entry Specialist – Insurance Documentation & Customer Support – Full‑Time – brighthush

About brighthush

brighthush is a trailblazer in the insurance and risk‑management arena, dedicated to empowering banks and financial institutions with precision, compliance, and innovation. Our mission is simple yet powerful: to transform complex regulatory landscapes into streamlined, customer‑centric solutions that drive confidence and growth for our partners. With a blend of seasoned industry expertise, cutting‑edge technology, and a culture that champions collaboration, brighthush offers a dynamic, inclusive workplace where every team member’s contribution directly shapes the success of our clients.

Why brighthush is the Right Choice for Your Career

When you join brighthush, you’re not just taking a job—you’re stepping into a community that values excellence, continuous learning, and work‑life balance. As a Processing & Data Entry Specialist, you’ll be at the core of our operations, ensuring that every loan transaction is backed by accurate, compliant insurance documentation. Working remotely from the comfort of your own home office, you’ll enjoy:

• Competitive hourly pay ranging from $29 to $42, commensurate with experience and performance.
• A comprehensive benefits package that includes paid vacation, medical, dental, vision, and a generous 401(k) plan.
• Full, structured training—both live virtual sessions and on‑the‑job coaching—to master our proprietary brighthush Ecommerce System and industry best practices.
• Flexible start and end times within a standard Monday‑Friday schedule (8:30 am–5:00 pm) to accommodate your lifestyle.
• Access to the latest technology: a Chromebox, dual‑monitor setup, ergonomic mouse, and high‑quality headset.
• A supportive, collaborative culture that values continuous learning, innovation, and work‑life balance.

About the Role

As a Processing & Data Entry Specialist at brighthush, you will blend meticulous data entry with proactive customer service. Your primary focus will be to ensure that loan documentation meets all regulatory and underwriting standards while delivering an exceptional experience to both customers and insurance agents. This role is essential to maintaining the integrity of our data ecosystem and the trust of our banking partners.

Key Responsibilities

In this hybrid role, you’ll be responsible for a wide range of tasks that keep our operations running smoothly and efficiently:

• Document Matching & Verification: Align insurance documents with loan records in the brighthush Ecommerce System, confirming policy coverage and compliance.
• Data Accuracy & Integrity: Enter information into our system with precision, adhering to established policies and procedures to maintain data quality.
• Workflow Management: Follow the daily workflow schedule, meeting processing targets while balancing multiple work queues.
• Customer & Agent Support: Handle inbound and outbound calls, guiding customers and insurance agents through documentation requirements and loan processes.
• Problem Solving: Identify discrepancies, resolve issues, and collaborate with underwriting and compliance teams to ensure seamless loan execution.
• Continuous Improvement: Participate in training, team meetings, and one‑on‑one sessions to refine skills and contribute to process enhancements.
• Quality Assurance: Conduct regular audits of entered data, ensuring adherence to quality standards and regulatory mandates.
• Other Duties: Perform additional tasks as directed by management to support operational excellence.

Essential Qualifications

We’re looking for candidates who bring a blend of experience, skill, and a customer‑first mindset. The following qualifications are essential:

• High school diploma or equivalent.
• Minimum of one year in Property & Casualty insurance or an insurance agency setting.
• At least one year of call center experience, preferably in a financial or insurance context.
• Strong judgment, decision‑making, and problem‑solving abilities.
• Excellent multitasking, time‑management, and organizational skills.
• Proficiency with Windows‑based applications: Microsoft Word, Outlook, Excel.
• Clear, concise communication skills across email, chat, and phone.
• Ability to work independently and collaboratively in a remote environment.
• Capacity to remain seated for up to 90% of the workday.

Preferred Qualifications

These additional attributes will set you apart and accelerate your success at brighthush:

• Experience with insurance underwriting or loan processing systems.
• Knowledge of banking regulations and loan documentation requirements.
• Familiarity with data‑entry best practices and quality control processes.
• Previous remote work experience with a proven track record of meeting performance metrics.
• Advanced Excel skills, including pivot tables and data validation.

Skills & Competencies

Success at brighthush requires a blend of technical and soft skills. The following competencies are critical:

• Attention to Detail: Spotting errors before they become costly mistakes.
• Customer‑Centric Mindset: Turning complex documentation into clear, actionable guidance for clients.
• Adaptability: Thriving in a fast‑paced, evolving environment.
• Team Collaboration: Building strong relationships across departments to streamline processes.
• Technology Savvy: Quickly mastering new software and tools.
• Resilience: Maintaining composure under pressure and during high‑volume periods.

Career Growth & Learning Opportunities

At brighthush, we invest in your professional development. As a Processing & Data Entry Specialist, you’ll have the chance to:

• Advance to senior data‑management or compliance roles.
• Transition into underwriting, risk analysis, or loan servicing positions.
• Participate in cross‑functional projects that shape the future of our technology platform.
• Earn certifications in insurance, data analytics, or project management through our tuition‑reimbursement program.
• Attend industry conferences and webinars to stay ahead of regulatory changes.

Work Environment & Culture

Remote work is more than a perk—it’s a core part of our culture. We provide:

• High‑speed internet requirements and a dedicated home office space.
• Regular virtual team huddles to foster connection and collaboration.
• A culture of transparency, where your ideas and feedback shape our processes.
• Access to wellness resources, including mental health support and fitness stipends.
• Recognition programs that celebrate achievements and milestones.

Compensation & Benefits

Beyond a competitive hourly rate, brighthush offers:

• Paid vacation, sick leave, and holiday pay.
• Health, dental, and vision insurance plans with employer contributions.
• 401(k) retirement plan with company match.
• Employee assistance program (EAP) for personal and professional support.
• Annual performance bonuses tied to individual and company metrics.
• Professional development budget for courses, certifications, and conferences.
• Technology stipend for home‑office upgrades.

How to Apply

Ready to elevate your career with brighthush? Submit your application through our secure portal or email your résumé and cover letter to [email protected]. In your cover letter, highlight:

• Why you’re passionate about insurance and risk management.
• Specific examples of how you’ve delivered high‑quality data entry or customer support.
• Any experience with loan processing or underwriting systems.

Join brighthush Today

Be part of a forward‑thinking organization that values precision, customer service, and innovation. As a Processing & Data Entry Specialist, you’ll play a pivotal role in ensuring our clients’ loans are supported by robust, compliant insurance documentation. If you’re driven, detail‑oriented, and eager to grow in a supportive remote environment, we want to hear from you.

Apply now and start your journey with brighthush—where your expertise meets opportunity.