Senior Remote Regional Customer Success Manager – Accelerating Automotive AI Adoption, Elevating Customer Experience, and Driving Sustainable Growth at brighthush

About brighthush

brighthush is not just another SaaS provider; we are a catalyst for transformation in the automotive industry. Since our founding in 2014, we have grown from a small startup into a global network of over 1,000 passionate professionals who are dedicated to empowering small and medium‑sized automotive shops, dealerships, and service centers. By marrying cutting‑edge machine learning, voice AI, and automation, brighthush delivers real‑time insights and seamless customer interactions that translate into measurable business outcomes.

Our mission is simple yet ambitious: to give every automotive partner the tools they need to thrive in a digital world. Whether it’s helping a local repair shop streamline appointment scheduling or enabling a dealership to personalize every customer touchpoint, brighthush is at the forefront of the automotive customer experience revolution.

Why brighthush is the Place to Grow Your Career

At brighthush, we believe that the future of automotive customer experience is built on data, empathy, and relentless innovation. As a Remote Regional Customer Success Manager, you will be at the forefront of this transformation, partnering with automotive partners to unlock the full potential of our platform. You will shape customer journeys, influence product evolution, and drive measurable business outcomes—all while working in a culture that values transparency, collaboration, and continuous learning.

We are looking for individuals who are not only skilled at managing relationships but also passionate about leveraging AI to solve real‑world problems. If you thrive in a fast‑paced, evolving environment and want to make a tangible impact on the automotive ecosystem, brighthush is the place for you.

Key Responsibilities

• Customer Champion: Serve as the primary post‑sales point of contact for a portfolio of automotive customers, ensuring they receive proactive support and guidance.
• Product Adoption Lead: Leverage deep product knowledge and industry insights to accelerate adoption, drive utilization, and help customers realize tangible ROI.
• Strategic Growth Partner: Identify upsell and cross‑sell opportunities within existing accounts, collaborating with sales and product teams to expand the value proposition.
• Retention & Renewal Advocate: Own the renewal process, engaging customers early, addressing concerns, and securing renewals to maintain high retention rates.
• Customer Health Monitoring: Conduct regular check‑ins, analyze usage data, and assess satisfaction metrics to proactively spot issues and recommend optimizations.
• Escalation Manager: Act as the first line of defense for customer inquiries and escalations, coordinating with engineering, support, and product to resolve challenges swiftly.
• Internal Customer Voice: Serve as a trusted advisor within brighthush, translating customer feedback into actionable insights for product and engineering teams.
• Thought Leadership: Represent brighthush at industry events, webinars, and community forums, positioning the brand as a leader in automotive AI solutions.

Essential Qualifications

• Minimum 1 year of experience in a customer‑facing role such as Customer Success Manager, Account Manager, or Client Services Manager, preferably within the SaaS or software industry.
• Hands‑on experience with AI technologies (LLMs, Voice AI, automation platforms) and a proven ability to apply them in real‑world automotive contexts.
• Strong communication and interpersonal skills, with the ability to build rapport and credibility with stakeholders at all levels.
• Excellent problem‑solving and analytical abilities, capable of diagnosing complex customer challenges and crafting effective solutions.
• Technically adept, able to quickly grasp complex software concepts and translate them into actionable guidance for customers.
• Empathetic, customer‑centric mindset, committed to driving success and satisfaction.
• Results‑driven, with a track record of meeting or exceeding customer satisfaction and retention goals.
• Collaborative team player, comfortable working cross‑functionally to achieve shared objectives.
• Experience with customer success platforms (e.g., brighthush) and CRM systems (e.g., brighthush).
• Knowledge of online reputation management and customer feedback processes.
• Growth‑oriented perspective on AI, recognizing its transformative impact on business and customer experience.

Preferred Qualifications

• Background in the automotive industry, with a deep understanding of dealership operations, service centers, or automotive retail.
• Experience managing a regional or national customer portfolio, demonstrating the ability to scale success initiatives.
• Proficiency in data analysis tools (e.g., Excel, SQL, Tableau) to derive insights from customer usage metrics.
• Experience leading customer workshops, training sessions, and product demos.
• Fluency in multiple languages, enhancing communication with diverse automotive partners.

Skills & Competencies

• Strategic Thinking: Ability to align customer goals with brighthush’s product roadmap and identify long‑term growth opportunities.
• Customer Advocacy: Passion for championing customer needs and translating feedback into product enhancements.
• Data‑Driven Decision Making: Comfortable working with metrics, dashboards, and analytics to inform actions.
• Project Management: Skilled at coordinating cross‑functional initiatives, setting timelines, and delivering results.
• Adaptability: Thrives in a fast‑paced, evolving environment, quickly adjusting to new tools and processes.
• Communication Excellence: Articulate written and verbal communication, capable of simplifying complex concepts for diverse audiences.

Career Growth & Learning Opportunities

At brighthush, your professional development is a priority. You will have access to:

• Structured mentorship programs with senior leaders in Customer Success, Product, and Engineering.
• Regular training on the latest AI advancements, industry trends, and customer success best practices.
• Opportunities to lead cross‑functional projects, enhancing your leadership and strategic planning skills.
• Clear career pathways to senior Customer Success Manager, Director of Customer Success, or Product Management roles.
• Participation in industry conferences, webinars, and speaking engagements to build your personal brand.

Work Environment & Culture at brighthush

Our culture is built on transparency, collaboration, and a shared commitment to customer success. Key highlights include:

• Fully remote work model with flexible hours to support work‑life balance.
• Open communication channels—weekly all‑hands meetings, town halls, and an internal knowledge base.
• Inclusive environment that celebrates diverse perspectives and encourages innovation.
• Regular team‑building activities, virtual coffee chats, and quarterly off‑site retreats.
• Recognition programs that celebrate wins, both big and small.

Compensation & Benefits

While specific figures vary based on experience, brighthush offers a competitive total rewards package that includes:

• Base salary commensurate with market rates for Customer Success leaders.
• Performance‑based bonuses tied to customer satisfaction, retention, and expansion metrics.
• Equity options to share in the company’s long‑term success.
• Comprehensive health, dental, and vision insurance plans.
• Life insurance and long‑term/short‑term disability coverage.
• Paid maternity and paternity leave, along with fertility benefits.
• Generous paid time off, including three 4‑day summer holiday weekends.
• 401(k) plan with company match.
• Bi‑annual swag drops featuring exclusive brighthush gear.
• Continuous learning stipend for courses, certifications, and conferences.

How to Apply

Ready to take the next step in your career and help automotive businesses thrive with AI? Submit your resume and a brief cover letter outlining why you’re the ideal fit for this role. We look forward to exploring how your expertise can drive success for our partners and elevate the brighthush brand.