Senior Remote Security SaaS Customer Success Leader – Championing Compliance, Security Posture, and Platform Adoption for High‑Impact Enterprise Clients

About brighthush

brighthush stands at the forefront of the cloud‑native security revolution, delivering a suite of solutions that empower organizations to safeguard their digital ecosystems, achieve rigorous regulatory compliance, and streamline risk management. Our platform fuses advanced threat detection, identity and access management, and continuous compliance monitoring into a single, intuitive experience that scales with your business. Whether you’re a fast‑growing startup or a global enterprise, brighthush equips you with the tools, insights, and expertise to navigate today’s complex cybersecurity landscape with confidence.

Our mission is simple yet powerful: make security simple, scalable, and measurable. We believe that every organization deserves a security strategy that is as agile as it is robust, allowing leaders to focus on growth rather than governance. By combining cutting‑edge technology with a customer‑centric approach, brighthush transforms security from a compliance checkbox into a strategic advantage.

Why Join brighthush?

At brighthush, we know that the best security starts with people. Our culture is built on collaboration, relentless innovation, and an unwavering commitment to customer success. As a Remote Security SaaS Customer Success Leader, you will be the linchpin that connects our technology to the real‑world challenges our clients face. You’ll partner with a talented, cross‑functional team of engineers, product managers, and sales professionals—all dedicated to delivering world‑class security solutions.

Why choose brighthush? Because we offer:

• Remote‑first flexibility that lets you work from anywhere while staying connected to a vibrant, global community.
• A clear career ladder that rewards impact, from Customer Success Manager to Senior Manager, Director, and VP of Customer Success.
• Access to the latest security research, industry certifications, and continuous learning opportunities.
• A culture that celebrates wins, embraces experimentation, and values transparency at every level.

Key Responsibilities

As the Remote Security SaaS Customer Success Leader, you will own the entire client lifecycle, ensuring that every engagement delivers measurable value and drives long‑term loyalty. Your day‑to‑day impact will include:

• Client Lifecycle Ownership – From onboarding to renewal, guide clients through every stage, ensuring they realize ROI, achieve compliance milestones, and fully adopt our platform.
• Compliance & Security Posture Champion – Serve as the primary advocate for clients’ regulatory goals, translating frameworks such as ISO 27001, SOC 2, HIPAA, GDPR, and NIST into actionable roadmaps.
• Platform Adoption Strategist – Identify adoption gaps, design targeted training, and implement best‑practice playbooks that increase usage, reduce churn, and unlock upsell opportunities.
• Strategic Account Management – Build deep, trusted relationships with C‑suite executives, IT leaders, and security teams, aligning brighthush solutions with their business objectives.
• Data‑Driven Success Metrics – Define, track, and report on key metrics (NPS, CSAT, renewal rates, security maturity scores), using insights to continuously refine the customer experience.
• Cross‑Functional Collaboration – Partner with Sales, Product, Engineering, and Support to resolve escalations, capture customer feedback, and influence product roadmap.
• Thought Leadership & Advocacy – Represent brighthush at industry events, webinars, and client workshops, positioning the company as a trusted advisor in the security space.
• Continuous Learning & Thought Leadership – Stay ahead of emerging threats, regulatory changes, and industry trends, providing clients with forward‑looking guidance.
• Project & Change Management – Lead cross‑functional initiatives, manage timelines, and deliver on commitments, ensuring smooth transitions and high adoption.

Essential Qualifications

• 5+ years of experience in customer success, account management, or technical support within the cybersecurity or SaaS industry.
• Proven track record of managing enterprise‑level accounts and driving measurable improvements in security compliance and posture.
• Deep understanding of security frameworks (ISO 27001, SOC 2, NIST, CIS Controls) and regulatory requirements (HIPAA, GDPR, PCI‑DSS).
• Exceptional communication skills—both written and verbal—across all organizational levels.
• Ability to translate technical concepts into business value and vice versa.
• Experience with SaaS metrics (NPS, CSAT, churn, renewal, upsell) and data‑driven decision making.
• Self‑motivated, highly organized, and comfortable thriving in a fast‑paced, remote environment.
• Authorized to work in the United States; visa sponsorship is not available.

Preferred Qualifications

• Experience in higher‑education or campus security sectors.
• Hands‑on experience with security tools such as SIEM, SOAR, IAM, or vulnerability management platforms.
• Certifications such as CISSP, CISM, or CCSP.
• Previous consulting or advisory role guiding clients through complex security transformations.
• Fluency in multiple languages or experience working with global clients.

Skills & Competencies

• Strategic Thinking – See the big picture and align customer goals with brighthush’s product vision.
• Problem Solving – Diagnose issues quickly, propose effective solutions, and follow through to resolution.
• Relationship Building – Cultivate trust with C‑suite executives, IT leaders, and security teams.
• Project Management – Lead cross‑functional initiatives, manage timelines, and deliver on commitments.
• Analytical Acumen – Leverage data to uncover trends, forecast outcomes, and recommend improvements.
• Adaptability – Thrive in a dynamic environment, pivoting priorities as business needs evolve.
• Customer‑Centric Mindset – Put the client’s success at the heart of every decision.

Career Growth & Learning Opportunities

At brighthush, your professional development is a priority. You will have access to:

• Structured mentorship programs with senior leaders.
• Regular training on the latest security trends, compliance updates, and product enhancements.
• Opportunities to lead cross‑functional projects that shape the future of our platform.
• Clear career pathways—from Customer Success Manager to Senior Manager, Director, and VP of Customer Success.
• Participation in industry conferences, webinars, and speaking engagements.
• Access to a robust learning library, certification sponsorship, and a personal development stipend.

Work Environment & Company Culture

brighthush thrives on a culture of transparency, collaboration, and continuous improvement. As a remote‑first organization, we empower our teams with flexible schedules, robust virtual collaboration tools, and a strong sense of community. Our core values—customer obsession, innovation, integrity, and teamwork—guide everything we do. Whether you’re brainstorming new features, troubleshooting a client issue, or celebrating a milestone, you’ll feel supported and valued.

Compensation, Perks, and Benefits

While specific figures vary by experience and location, brighthush offers a competitive total rewards package that includes:

• Base salary commensurate with market rates for senior customer success roles.
• Performance‑based bonuses tied to customer satisfaction, renewal, and adoption metrics.
• Comprehensive health, dental, and vision insurance.
• 401(k) plan with company match.
• Generous paid time off, including vacation, sick leave, and personal days.
• Flexible work hours and fully remote work setup.
• Professional development stipend and access to industry certifications.
• Employee wellness programs, including virtual fitness classes and mental health resources.
• Team‑building retreats and social events (virtual and in‑person).

How to Apply

Ready to make a tangible impact on the security posture of leading organizations? Submit your application through our careers portal and join a team that values innovation, customer success, and professional growth.

Apply to brighthush Today

We look forward to exploring how your expertise can help our clients thrive in an ever‑evolving threat landscape.