Senior Remote Spanish‑English Bilingual Healthcare Customer Support Specialist – HIPAA‑Certified Patient Advocate & Care Coordinator – Championing Transformative Patient Experience at brighthush

About brighthush

brighthush is a trailblazer in digital patient engagement, redefining how healthcare organizations connect with patients, families, and partners worldwide. Since our founding in 1982, we have evolved into a vibrant community of over 10,000 professionals who thrive on innovation, collaboration, and a shared commitment to excellence. Our mission is simple yet powerful: empower healthcare providers to deliver seamless, personalized experiences that delight patients and drive sustainable growth. At brighthush, we blend cutting‑edge technology with human‑centric service, ensuring every interaction is meaningful, compliant, and memorable.

Why Join brighthush?

At brighthush, we believe that our people are our greatest asset. We foster an inclusive, supportive, and forward‑thinking culture where every voice is heard and every idea has the potential to shape the future of patient experience. Whether you’re a seasoned professional or just starting your career, you’ll find a place at brighthush where you can learn, grow, and make a real impact. Our remote‑first approach gives you the flexibility to work from anywhere in the United States while staying connected to a vibrant, global community.

Role Overview

We’re looking for an Experienced Remote Spanish‑English Bilingual Healthcare Customer Support Specialist to become the frontline advocate for our healthcare clients. In this role, you’ll handle inbound inquiries from patients, families, and healthcare partners, ensuring that every interaction is handled with empathy, accuracy, and strict adherence to HIPAA privacy standards. Your work will directly influence patient satisfaction, retention, and overall experience. You will be the voice of compassion and clarity, turning complex questions into clear, actionable solutions.

Key Responsibilities

• Respond promptly and professionally to incoming communications (phone, chat, email) from patients and healthcare stakeholders.
• Conduct thorough research using internal knowledge bases, medical resources, and collaboration with subject‑matter experts to resolve complex inquiries.
• Document all interactions accurately in our CRM system, ensuring compliance with data protection regulations.
• Escalate unresolved issues to the appropriate teams while maintaining a clear line of communication with the customer.
• Maintain a high level of product and industry knowledge to provide accurate, up‑to‑date information.
• Participate in continuous improvement initiatives, sharing insights that enhance processes, scripts, and training materials.
• Adhere to HIPAA guidelines at all times, safeguarding patient privacy and confidentiality.
• Collaborate with cross‑functional teams (operations, quality, compliance) to deliver a cohesive customer experience.

Essential Qualifications

• Bilingual proficiency in English and Spanish (both written and spoken).
• Minimum of 6 months of customer service experience, preferably in a healthcare or regulated environment.
• Strong understanding of HIPAA regulations and a demonstrated commitment to protecting patient privacy.
• High school diploma or equivalent; associate’s or bachelor’s degree in a related field is a plus.
• Proficient computer skills, including experience with CRM platforms, Microsoft Office Suite, and virtual collaboration tools.
• Excellent communication, problem‑solving, and interpersonal skills.
• Ability to work independently in a remote setting while maintaining high productivity and accountability.

Preferred Qualifications

• Experience in a healthcare call center or patient support role.
• Knowledge of medical terminology and common healthcare processes.
• Previous exposure to HIPAA compliance training or certification.
• Experience with remote work tools such as Zoom, Teams, or Slack.
• Demonstrated ability to handle high‑volume, fast‑paced environments.

Skills & Competencies

• Empathy & active listening – putting yourself in the patient’s shoes.
• Critical thinking – diagnosing issues quickly and accurately.
• Attention to detail – ensuring every data entry complies with privacy standards.
• Time management – balancing multiple tasks while meeting performance metrics.
• Adaptability – thriving in a dynamic, evolving healthcare landscape.
• Team collaboration – sharing knowledge and supporting colleagues across functions.

Career Growth & Learning Opportunities

At brighthush, your professional development is a top priority. We offer:

• Structured onboarding and mentorship programs to accelerate your learning curve.
• Access to thousands of free courses across technology, leadership, and soft skills.
• Regular performance reviews with clear, actionable feedback.
• Opportunities to transition into advanced roles such as Team Lead, Quality Analyst, or Healthcare Solutions Architect.
• Tuition reimbursement for approved courses and certifications that align with your career path.
• Annual learning budget to support conferences, workshops, and industry events.

Work Environment & Culture

Our remote‑first approach means you can work from anywhere in the United States, enjoying flexibility while staying connected to a vibrant, global community. We celebrate diversity, inclusion, and community impact through:

• Regular virtual team gatherings and cultural celebrations.
• Community service initiatives and volunteer opportunities.
• Inclusive hiring practices and a zero‑tolerance policy for discrimination.
• Employee resource groups that foster belonging and professional growth.

Compensation & Perks

While specific figures vary by role and location, brighthush offers a competitive base salary complemented by:

• Performance‑based bonus structure.
• Comprehensive health, dental, and vision insurance plans.
• Flexible paid time off (PTO) policy.
• Health and wellness incentives, including gym memberships and mental health resources.
• Individualized coaching and leadership development programs.
• Generous tuition reimbursement and professional development budget.
• Employee stock purchase plan (ESPP) and retirement savings options.

How to Apply

Ready to make a difference in the lives of patients while advancing your career? Submit your application through our online portal or click the link below to get started:

Apply to brighthush Today

Closing Statement

At brighthush, we’re not just building a company – we’re building a community of passionate, purpose‑driven professionals who believe that every customer interaction can change a life. If you’re a bilingual, empathetic, and detail‑oriented individual ready to step into a role that blends healthcare, technology, and customer experience, we want to hear from you. Join us and help shape the future of patient support, one conversation at a time.