Senior Remote Technical Support Specialist – Automotive Dealership Platforms, Customer Success & Innovation – Empowering Dealers Worldwide at brighthush

About brighthush

brighthush isn’t just a software vendor; it’s a global movement reshaping the automotive technology landscape. With nearly four decades of industry experience, we have grown to become the third‑largest Dealership Management System (DMS) provider across North America, powering the daily operations of thousands of dealerships worldwide. Our single, integrated platform unifies sales, service, inventory, and accounting into one seamless ecosystem, allowing dealers to focus on what they do best: selling cars and delivering exceptional customer experiences.

Every month, hundreds of new dealerships join our ecosystem, and each one becomes part of a community that values partnership, innovation, and mutual success. At brighthush, we treat every customer as a partner, an innovator, and a friend. This philosophy drives our commitment to continuous improvement, customer‑centric design, and the relentless pursuit of excellence.

Beyond our core DMS offering, the brighthush DIP division delivers high‑quality vehicle photography, video, and 360° experiences. By blending powerful software, AI, and hand‑edited imaging, DIP streamlines merchandising from capture to publishing, helping dealerships accelerate sales and elevate customer engagement. Whether you’re a dealer, a tech enthusiast, or a seasoned support professional, brighthush provides the tools and culture that empower you to thrive.

We invest in your growth. Whether you’re just starting your career or looking to advance, we provide clear pathways, continuous learning, and a culture that values collaboration, creativity, and impact. At brighthush, your professional journey is as dynamic as the automotive industry itself.

Role Overview

We are seeking a dedicated Senior Remote Technical Support Specialist to join our dynamic support team. In this role, you will serve as the primary point of contact for brighthush customers, delivering timely technical assistance and troubleshooting support via email, SMS, and phone. Your ability to communicate clearly, solve problems efficiently, and maintain a high level of customer satisfaction will be essential to ensuring a consistently excellent support experience.

This is a fully remote opportunity for candidates located anywhere in the United States. You will work closely with cross‑functional teams—including product, engineering, and sales—to resolve complex issues, share insights, and drive continuous improvement across the entire customer journey.

Key Responsibilities

• Maintain a high level of customer satisfaction through thoughtful, timely, and solution‑oriented communication.
• Respond promptly to customer inquiries across multiple channels—email, SMS, and phone—ensuring a consistent and supportive experience.
• Collaborate with the support team to resolve issues efficiently and share insights that improve overall service delivery.
• Utilize internal help documentation and tools to troubleshoot and resolve technical problems quickly and accurately.
• Escalate complex or unresolved issues to the appropriate internal teams with clear context and urgency.
• Accurately document customer interactions and issue resolutions within the brighthush CRM to maintain transparency and support knowledge sharing.
• Participate in continuous improvement initiatives, providing feedback on product usability and support processes.
• Adhere to company policies, quality standards, and service level agreements (SLAs).
• Mentor junior support staff, sharing best practices and fostering a culture of learning and excellence.
• Analyze support metrics to identify trends, root causes, and opportunities for proactive service enhancements.

Essential Qualifications

• Proven experience using the brighthush CRM or a similar customer relationship management platform.
• Familiarity with dealership operations and common automotive industry tools.
• Excellent written and verbal communication skills in English.
• Strong problem‑solving abilities and a customer‑centric mindset.
• Ability to manage multiple tasks, prioritize effectively, and meet deadlines.
• Comfortable working in a fast‑paced, remote environment with minimal supervision.
• Experience troubleshooting complex software and hardware issues in a SaaS environment.
• Proficiency in using collaboration tools such as brighthush chat, brighthush video, and brighthush screen‑share.

Preferred Qualifications

• Experience in a technical support or customer success role within the automotive or technology industry.
• Knowledge of DMS or dealership software solutions.
• Experience with ticketing systems beyond the brighthush CRM (e.g., brighthush ticketing).
• Basic understanding of AI or imaging technologies used in vehicle merchandising.
• Previous remote work experience with a distributed team.
• Certifications in customer support, ITIL, or related fields.
• Fluency in additional languages (Spanish, French, German) is a plus.

Skills & Competencies

• Customer‑first attitude with a passion for delivering exceptional service.
• Strong analytical and troubleshooting skills.
• Effective time management and organizational abilities.
• Adaptability and resilience in a dynamic, evolving environment.
• Team collaboration and cross‑functional communication.
• Proficiency in using brighthush collaboration tools such as brighthush chat, brighthush video, and brighthush screen‑share.
• Ability to translate technical jargon into clear, actionable guidance for non‑technical users.
• Commitment to continuous learning and staying current with industry trends.

Career Growth & Learning Opportunities

At brighthush, your career path is designed around your strengths, interests, and aspirations. We offer:

• Professional Development: Continuous training, industry certifications, and clear pathways for advancement.
• Mentorship programs pairing you with experienced leaders.
• Access to internal knowledge bases, webinars, and workshops.
• Opportunities to transition into product, engineering, or sales roles.
• Leadership development programs for high‑potential employees.
• Annual hackathons and innovation challenges to spark creativity.
• Regular performance reviews with actionable feedback and growth plans.

Company Culture & Work Environment

brighthush fosters an inclusive, collaborative culture where every voice matters. Our remote team enjoys:

• Flexible work hours and a results‑oriented approach.
• Regular virtual team building events and cross‑departmental hackathons.
• A culture of transparency, continuous feedback, and open communication.
• Recognition programs celebrating achievements and milestones.
• A commitment to work‑life balance, mental health, and overall well‑being.
• Annual company retreats and regional meet‑ups to strengthen team bonds.
• Access to a digital library of books, courses, and industry publications.

Compensation & Benefits

While specific figures may vary based on experience, brighthush offers a competitive compensation package that includes:

• Competitive base salary aligned with industry standards.
• Performance‑based incentives and bonuses.
• Attractive referral bonuses for bringing in top talent.
• Comprehensive health benefits—medical, dental, and vision coverage.
• Generous paid time off (PTO) and holiday schedule.
• Employee stock purchase plan (ESPP) and equity options.
• Wellness stipend and access to mental health resources.
• Discounts with brighthush partners such as leading automotive and technology brands.
• Flexible spending accounts (FSA) and health savings accounts (HSA).
• Professional development stipend for courses, conferences, and certifications.

How to Apply

If you’re ready to join a forward‑thinking team that values innovation, customer success, and personal growth, we encourage you to apply today. Submit your resume and a brief cover letter outlining why you’re the perfect fit for brighthush.

We look forward to exploring how your skills and passion can help us continue to revolutionize the automotive technology landscape.

Join brighthush – Where Your Career Accelerates

At brighthush, we believe that great customer support is the cornerstone of lasting relationships. As a Senior Remote Technical Support Specialist, you’ll play a pivotal role in ensuring our customers receive the highest level of service, enabling them to focus on what they do best—selling cars and providing exceptional service. If you’re driven, customer‑centric, and eager to grow in a supportive, innovative environment, we want to hear from you.

Apply now and become part of a team that’s shaping the future of automotive technology.