Senior Remote Travel Customer Experience Specialist – Global Client Support, Booking Excellence, Adventure‑Driven Service Leadership & Innovation at brighthush

Embark on a Career Where Every Journey Begins with Exceptional Service

At brighthush, we’re not just a travel agency – we’re a global movement that redefines how people experience the world. By blending luxury escapes, adrenaline‑filled adventures, and seamless business travel solutions into one human‑centric platform, we create moments that linger long after the last postcard. Our mission is simple yet powerful: transform every booking into a curated adventure, guided by empathy, expertise, and an insatiable passion for discovery.

Why brighthush is the Destination for Your Next Career Move

As a Senior Remote Travel Customer Experience Specialist, you’ll be the face of brighthush—helping clients navigate every step of their journey, from the first inquiry to the last farewell. Working in a fully remote environment, you’ll enjoy autonomy, creativity, and continuous learning. If you love travel, thrive on solving problems, and want to grow your career in a supportive, innovative culture, brighthush is the place for you.

About brighthush

Founded in 2015, brighthush has grown from a boutique travel concierge to a leading global platform serving over 200,000 travelers each year. Our team spans continents, cultures, and languages, united by a shared vision: to make travel accessible, personalized, and unforgettable. We invest heavily in technology, data analytics, and human expertise to deliver a service that feels both cutting‑edge and deeply personal.

Key Responsibilities

• Client Communication: Respond to inquiries via phone, email, and messaging platforms with professionalism and a friendly tone. Ensure every interaction reflects brighthush’s commitment to excellence.
• Booking Management: Assist clients with travel reservations, modifications, cancellations, and special requests. Use our proprietary booking system to secure flights, hotels, car rentals, and activities.
• Information Delivery: Provide accurate, up‑to‑date details on destinations, travel requirements, visa regulations, and agency policies. Serve as a trusted resource for travelers seeking guidance.
• Follow‑Up & Satisfaction: Confirm itineraries with clients, send pre‑trip reminders, and conduct post‑trip follow‑ups to gauge satisfaction and gather feedback.
• Issue Resolution: Handle customer concerns with empathy, patience, and effective problem‑solving. Escalate complex issues to senior team members when necessary.
• Data Accuracy: Maintain meticulous client and booking records in our CRM. Ensure all information is current, accurate, and compliant with data protection standards.
• Collaboration: Work closely with the Sales, Operations, and Marketing teams to align on client needs, promotions, and service improvements.
• Continuous Improvement: Identify trends in customer inquiries and propose process enhancements to streamline workflows and elevate the client experience.
• Knowledge Sharing: Mentor new hires and share best practices with the team to foster a culture of learning and excellence.
• Performance Metrics: Track and report on key performance indicators such as response time, resolution rate, and customer satisfaction scores.

Essential Qualifications

• Proven customer service experience (minimum 2 years), preferably in travel, hospitality, or a related field.
• Exceptional written and verbal communication skills in English; additional languages are a plus.
• Strong organizational skills with meticulous attention to detail.
• Comfortable with technology: adept at learning booking systems, CRM platforms, and collaboration tools.
• Self‑motivated and capable of working independently in a remote setting.
• Passion for travel and a genuine desire to help clients create memorable experiences.
• Basic understanding of travel documentation, such as passports, visas, and health advisories.
• Experience with data entry and record‑keeping in a high‑volume environment.

Preferred Qualifications

• Experience with global travel booking engines (e.g., brighthush or similar).
• Knowledge of international travel regulations, visa requirements, and health advisories.
• Previous exposure to customer‑centric roles in a high‑volume environment.
• Familiarity with data privacy regulations (GDPR, CCPA).
• Experience in a remote team culture, demonstrating strong communication and time‑management skills.
• Certifications in customer service or travel industry standards (e.g., IATA, CITA).

Key Skills & Competencies

• Customer‑First Mindset: Prioritize client satisfaction and anticipate needs before they arise.
• Problem‑Solving: Quickly assess issues, explore solutions, and implement effective resolutions.
• Adaptability: Thrive in a dynamic environment where travel trends and client expectations evolve rapidly.
• Tech Savviness: Navigate multiple digital platforms with ease and troubleshoot minor technical glitches.
• Collaboration: Build strong relationships with cross‑functional teams to deliver seamless service.
• Time Management: Balance multiple client inquiries, deadlines, and administrative tasks efficiently.
• Attention to Detail: Ensure accuracy in every booking, communication, and data entry task.
• Empathy & Cultural Sensitivity: Understand diverse traveler backgrounds and tailor support accordingly.

Career Growth & Learning Opportunities

At brighthush, your professional development is a priority. We offer:

• Structured onboarding and mentorship programs to accelerate your learning curve.
• Access to industry‑leading training modules on travel trends, booking technologies, and customer service best practices.
• Clear career pathways—from Customer Experience Specialist to Senior Specialist, Team Lead, and beyond.
• Regular performance reviews with actionable feedback and goal setting.
• Opportunities to cross‑train in Sales, Operations, and Marketing to broaden your skill set.
• Annual travel scholarships for employees to experience new destinations and gain firsthand industry insight.
• Leadership development workshops for high‑potential team members.

Work Environment & Company Culture

brighthush champions a culture of inclusivity, innovation, and work‑life balance. As a remote team, we rely on:

• Flexible work hours that accommodate global clients and personal commitments.
• Weekly virtual team huddles to share wins, challenges, and industry insights.
• Annual virtual retreats and quarterly in‑person meet‑ups for team bonding.
• A transparent communication style that encourages ideas and feedback at all levels.
• Commitment to diversity, equity, and inclusion—ensuring every voice is heard and valued.
• Access to a digital collaboration hub that supports real‑time project management and knowledge sharing.
• Regular “innovation sprints” where team members pitch new service ideas or process improvements.

Compensation, Perks, and Benefits

While specific figures vary based on experience, brighthush offers a competitive salary package that includes:

• Base salary commensurate with market rates for remote travel customer service roles.
• Performance‑based bonuses tied to client satisfaction metrics.
• Health, dental, and vision insurance options for employees and dependents.
• Generous paid time off (PTO) and flexible holiday scheduling.
• Travel perks: discounted rates on flights, hotels, and experiences worldwide.
• Professional development stipend to support courses, certifications, and conferences.
• Wellness program access, including virtual fitness classes and mental health resources.
• Monthly “travel inspiration” newsletters featuring hidden gems and insider tips.
• Employee referral bonuses for bringing in talented peers.

Equal Opportunity Statement

brighthush is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or any other protected status.

Ready to Embark on Your Next Adventure?

If you’re eager to combine your love of travel with a career that values service, innovation, and personal growth, we want to hear from you. Join brighthush and help shape the future of travel—one client at a time.

How to Apply

Ready to take the next step? Submit your resume and a cover letter that tells us why you’re the perfect fit for this role. Highlight any travel experience, customer service achievements, and the languages you speak.