Senior Remote Travel Customer Support Specialist – Global Travel Assistance & Client Relations Expert at brighthush

About brighthush and the Opportunity

At brighthush, we’re not just a travel company – we’re a movement that reimagines how people connect with the world. By blending a global network of trusted suppliers, state‑of‑the‑art technology, and a relentless focus on personalized service, we empower travelers to craft unforgettable journeys, whether they’re planning a family vacation, a corporate retreat, or a solo adventure. Our mission is simple yet powerful: make travel seamless, enjoyable, and accessible for everyone, everywhere.

We’re expanding our remote support team and are looking for a dedicated, customer‑centric professional to join us as a Remote Travel Customer Support Specialist. If you thrive in a fast‑paced environment, love helping people, and want to be part of a company that values innovation, work‑life balance, and continuous learning, this role is for you.

Key Responsibilities

As a Remote Travel Customer Support Specialist at brighthush, you will be the first point of contact for our clients and play a pivotal role in ensuring their travel experience is smooth from start to finish. Your day‑to‑day tasks will include:

• Deliver Outstanding Customer Service: Respond to client inquiries via email, chat, and phone with professionalism, empathy, and a solution‑oriented mindset.
• Research & Coordinate Travel Options: Identify the best flights, hotels, cruises, tours, and vacation packages that align with client preferences, budgets, and timelines.
• Communicate with Suppliers: Liaise with airlines, hotels, cruise lines, and tour operators to confirm reservations, secure upgrades, and resolve any issues.
• Maintain Accurate Records: Log all client interactions, booking details, and follow‑ups in our CRM system to ensure a single source of truth.
• Stay Current on Industry Trends: Keep up‑to‑date with travel promotions, new destinations, and supplier updates to provide clients with the most relevant information.
• Offer Post‑Travel Support: Follow up with clients after their trips to gather feedback, address concerns, and nurture long‑term relationships.
• Collaborate with Internal Teams: Work closely with the Sales, Marketing, and Operations teams to share insights, improve processes, and contribute to product development.

Essential Qualifications

• Proven experience in customer service, preferably in the travel or hospitality sector.
• Excellent written and verbal communication skills in English; additional languages are a plus.
• Strong organizational skills with meticulous attention to detail.
• Comfortable using email, instant messaging, and basic office software (Word, Excel, PowerPoint).
• Self‑motivated and able to work independently in a remote environment.
• Positive, proactive attitude and a genuine passion for helping others.

Preferred Qualifications

• Experience with travel booking platforms (e.g., Amadeus, Sabre, Travelport) or CRM systems.
• Knowledge of travel regulations, visa requirements, and health advisories.
• Previous exposure to handling complex itineraries or high‑volume client requests.
• Familiarity with social media and online review platforms for client engagement.
• Background in sales or upselling travel products.

Key Skills & Competencies

• Customer‑Centric Mindset: Anticipate client needs and exceed expectations.
• Problem‑Solving: Quickly identify issues and devise effective solutions.
• Time Management: Prioritize tasks and meet deadlines in a dynamic environment.
• Adaptability: Thrive in a fast‑changing industry and embrace new technologies.
• Team Collaboration: Communicate effectively with cross‑functional teams.
• Data‑Driven Decision Making: Use analytics to improve service quality.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent and providing clear career pathways. As a Remote Travel Customer Support Specialist, you’ll have the chance to:

• Advance to a Senior Support Specialist or Team Lead role.
• Transition into Sales, Marketing, or Product Management within the travel domain.
• Participate in our Travel Academy—a structured learning program covering destination knowledge, industry certifications, and advanced customer service techniques.
• Attend virtual conferences, webinars, and workshops to stay ahead of industry trends.
• Earn supplier discounts and exclusive travel perks that allow you to experience the world firsthand.

Work Environment & Company Culture

Our remote‑first culture means you can work from anywhere while staying connected to a vibrant, collaborative team. We value:

• Flexibility: Choose your own hours within core collaboration windows.
• Transparency: Open communication channels and regular town‑hall meetings.
• Diversity & Inclusion: A welcoming environment for people of all backgrounds.
• Well‑Being: Access to mental health resources, virtual fitness classes, and wellness stipends.
• Community: Quarterly virtual socials, book clubs, and travel hackathons.

Compensation, Perks, and Benefits

While specific salary ranges may vary based on experience, we offer a competitive compensation package that includes:

• Base salary plus performance‑based bonuses.
• Health, dental, and vision insurance (remote‑friendly plans).
• Retirement savings plan with company match.
• Generous paid time off and flexible holiday scheduling.
• Annual travel stipend and supplier discounts.
• Continuous learning budget for courses, certifications, and conferences.
• Access to our brighthush travel portal for personal bookings.

Why Join brighthush?

At brighthush, you’ll be part of a mission‑driven team that is reshaping the travel experience for millions. You’ll enjoy:

• Working with cutting‑edge technology that streamlines travel planning.
• Collaborating with experts from across the globe.
• A culture that celebrates creativity, innovation, and continuous improvement.
• The freedom to balance professional growth with personal life.
• The satisfaction of helping clients create memories that last a lifetime.

Ready to Embark on Your Next Adventure?

If you’re ready to bring your customer service expertise, travel passion, and remote work skills to a dynamic, growth‑oriented company, we’d love to hear from you. Apply today and become a key player in the future of travel with brighthush!