Senior Remote Travel Support Coordinator & Customer Experience Growth Specialist – Global Travel Solutions

About brighthush

brighthush is a trailblazing travel agency that has been crafting unforgettable journeys for travelers across the United States and beyond since 2010. With our headquarters nestled in the heart of Iowa, we blend local expertise with a global perspective, offering personalized itineraries, seamless booking experiences, and unparalleled customer support. Our mission is simple yet powerful: to turn every travel dream into a reality while delivering exceptional service that keeps clients coming back for more.

Why brighthush is the Destination for Your Career

At brighthush, we believe that a great travel experience starts with great people. As a Remote Travel Support Coordinator, you will be at the frontline of our customer service team, ensuring that every client receives timely, accurate, and friendly assistance. We empower our team members with:

• Fully remote work with flexible hours that fit your lifestyle.
• Comprehensive onboarding and continuous training programs.
• Competitive salary and performance‑based bonuses.
• Health, dental, and vision insurance, plus a 401(k) plan with company match.
• Unlimited paid time off, paid holidays, and a generous parental leave policy.
• Access to a global network of travel partners and exclusive discounts.
• A culture that values innovation, collaboration, and personal growth.

Key Responsibilities

As a Remote Travel Support Coordinator, you will play a pivotal role in ensuring our clients receive the highest level of service. Your day‑to‑day tasks will include:

• Client Interaction: Respond to inquiries via phone, email, and live chat, providing detailed information on travel options, pricing, and itineraries.
• Booking Management: Assist clients in booking flights, hotels, car rentals, and activities, ensuring all reservations are accurate and up to date.
• Data Accuracy: Maintain and update client profiles in our CRM system, ensuring that all personal and travel information is current and error‑free.
• Problem Resolution: Handle last‑minute changes, cancellations, and special requests with empathy and efficiency.
• Cross‑Functional Collaboration: Work closely with the Sales, Operations, and Marketing teams to provide feedback on client needs and improve service processes.
• Quality Assurance: Participate in regular quality reviews and contribute to the development of best‑practice guidelines.
• Continuous Learning: Stay updated on industry trends, new destinations, and travel regulations to provide informed recommendations.

Essential Qualifications

We’re looking for candidates who bring a blend of customer‑service excellence and a passion for travel. The ideal applicant will:

• Have 2+ years of experience in a customer‑service or travel‑related role.
• Demonstrate strong verbal and written communication skills in English; additional languages are a plus.
• Be proficient with CRM platforms (e.g., Salesforce, HubSpot) and Microsoft Office Suite.
• Show exceptional organizational skills and the ability to manage multiple tasks simultaneously.
• Possess a proactive, solution‑oriented mindset with a genuine desire to help clients.
• Be comfortable working independently in a remote environment, with reliable internet and a quiet workspace.
• Hold a high school diploma or equivalent; a bachelor’s degree in Hospitality, Tourism, or a related field is preferred.

Preferred Qualifications

While not mandatory, the following credentials will set you apart:

• Experience with travel booking engines (e.g., Sabre, Amadeus, Travelport).
• Knowledge of travel insurance, visa requirements, and international travel regulations.
• Previous remote work experience and familiarity with virtual collaboration tools (Slack, Zoom, Teams).
• Certifications in Customer Service Excellence or Travel Industry Management.
• Experience in a high‑volume call center or support environment.

Key Skills & Competencies

Success at brighthush requires a blend of soft and hard skills:

• Customer‑Centric Mindset: Always put the client first and anticipate their needs.
• Attention to Detail: Accuracy in booking and data entry is critical.
• Problem‑Solving: Quickly identify issues and propose effective solutions.
• Time Management: Prioritize tasks and meet deadlines in a fast‑paced environment.
• Adaptability: Thrive in a dynamic industry where travel trends and regulations evolve rapidly.
• Team Collaboration: Communicate effectively with internal teams and external partners.
• Tech Savvy: Comfortable learning new software and tools as needed.

Career Growth & Development

At brighthush, we invest in your professional journey. As a Remote Travel Support Coordinator, you will have clear pathways to advance within the organization:

• Progression to Senior Coordinator, Team Lead, or Customer Experience Manager.
• Opportunities to specialize in niche markets such as luxury travel, adventure tourism, or corporate travel solutions.
• Access to internal training programs, industry conferences, and certification courses.
• Mentorship from senior leaders and cross‑departmental exposure.
• Annual performance reviews with transparent career planning.

Work Environment & Culture

brighthush fosters a culture of inclusivity, innovation, and work‑life balance. Even though you’ll be working remotely, you’ll feel part of a vibrant team through:

• Weekly virtual team huddles and monthly all‑hands meetings.
• Quarterly virtual retreats and social events.
• Open‑door communication channels with leadership.
• Recognition programs that celebrate achievements and milestones.
• A commitment to diversity, equity, and inclusion in all aspects of our operations.

Compensation & Benefits

While specific figures may vary based on experience, brighthush offers:

• Competitive base salary ranging from $45,000 to $60,000 annually.
• Performance‑based bonuses tied to customer satisfaction metrics.
• Health, dental, and vision insurance plans with generous coverage.
• 401(k) retirement plan with company match up to 4%.
• Unlimited paid time off, paid holidays, and a generous parental leave policy.
• Travel perks, including discounted rates on flights, hotels, and experiences.
• Professional development stipend for courses, certifications, and conferences.

How to Apply

If you’re passionate about travel, love helping people, and thrive in a remote setting, we’d love to hear from you. Submit your resume and a brief cover letter outlining why you’re the perfect fit for the Remote Travel Support Coordinator role at brighthush. Let’s create extraordinary journeys together!