Senior Remote Wholesale Customer Success Associate – Driving Order Accuracy, Partner Growth, and Data‑Powered Insights for brighthush Global Footwear Brand

About brighthush

brighthush isn’t just a footwear brand – it’s a global movement that redefines style, sustainability, and social responsibility. Every pair of shoes we craft is built from recycled materials, sourced from suppliers who uphold the highest labor standards, and shipped with a carbon‑neutral footprint. Our reach spans North America, Europe, and Asia, allowing us to bring eco‑friendly fashion to retailers, boutiques, and online marketplaces worldwide. When you join brighthush, you become part of a mission to prove that style and conscience can walk hand in hand, and you’ll help us scale that vision across continents.

Why This Role Matters

In the fast‑paced wholesale arena, the difference between a satisfied partner and a frustrated one often comes down to a single order. As a Senior Remote Wholesale Customer Success Associate, you will be the guardian of that difference. Your daily actions will shape partner satisfaction, drive revenue, and influence the future of how brighthush collaborates with retailers across continents. By turning data into actionable insights, you’ll help us refine our processes, reduce errors, and unlock new growth opportunities.

Key Responsibilities

• Order Management & Accuracy: Receive, review, and process wholesale orders using our proprietary order‑processing system. Verify order details, confirm inventory availability, and coordinate with fulfillment to guarantee on‑time delivery.
• Partner Support & Relationship Building: Serve as the first line of support for wholesale partners. Respond to inquiries via email, phone, and chat with clarity, courtesy, and a proactive mindset.
• Issue Resolution & Escalation: Identify and troubleshoot order discrepancies, shipment delays, and billing questions. Escalate complex issues to the appropriate internal stakeholders and follow up until resolution.
• Data Stewardship: Maintain meticulous records in the CRM and ERP systems. Ensure all partner data, order histories, and communication logs are up‑to‑date and accurate.
• Process Improvement: Collaborate with Operations to identify bottlenecks in the order‑to‑delivery cycle. Propose and implement process enhancements that increase efficiency and reduce error rates.
• Partner Engagement & Growth: Conduct regular check‑ins with key partners to gather feedback, discuss performance metrics, and recommend promotional opportunities that align with their business goals.
• Reporting & Analytics: Generate weekly and monthly reports on order volume, fulfillment accuracy, and partner satisfaction scores. Present findings to senior leadership and recommend data‑driven actions.
• Compliance & Documentation: Ensure all orders comply with company policies, regional regulations, and partner agreements. Prepare and maintain documentation for audit purposes.
• Cross‑Functional Collaboration: Participate in cross‑functional meetings, share insights, and contribute to the continuous improvement of the wholesale ecosystem.

Essential Qualifications

• Minimum of 1 year of customer service or order‑processing experience, preferably in wholesale or B2B environments.
• Strong written and verbal communication skills, with the ability to convey complex information clearly and professionally.
• Proficiency with CRM platforms (e.g., brighthush) and ERP systems (e.g., brighthush). Familiarity with order‑processing software is a plus.
• Excellent organizational skills and a keen eye for detail—accuracy in data entry and order handling is critical.
• Self‑motivated, proactive, and comfortable working independently from a dedicated home workspace.
• Basic understanding of supply‑chain logistics and inventory management concepts.
• High school diploma or equivalent; associate’s or bachelor’s degree in Business, Supply Chain, or related field is preferred.

Preferred Qualifications

• Experience working with large wholesale accounts and managing multi‑channel sales pipelines.
• Knowledge of the footwear industry, including trends, regulations, and key market players.
• Advanced proficiency in spreadsheets (pivot tables, VLOOKUP, macros) and data visualization tools.
• Experience with data analytics tools (e.g., brighthush) to generate actionable insights.
• Fluency in a second language (Spanish, French, or German) is an asset for serving diverse partners.
• Previous exposure to remote work environments and familiarity with virtual collaboration tools.

Skills & Competencies

• Customer‑Centric Mindset: A genuine passion for delivering outstanding service and building long‑term relationships.
• Problem‑Solving: Ability to analyze issues, identify root causes, and implement effective solutions quickly.
• Time Management: Juggling multiple orders and inquiries while meeting strict deadlines.
• Adaptability: Thriving in a dynamic environment where priorities can shift rapidly.
• Collaboration: Working seamlessly with cross‑functional teams to achieve shared goals.
• Technical Aptitude: Comfortable learning new software and troubleshooting basic technical issues.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent and fostering continuous learning. As a Wholesale Customer Success Associate, you’ll have access to:

• Structured onboarding that covers product knowledge, systems training, and company culture.
• Mentorship from senior customer success leaders who will guide your professional development.
• Regular training sessions on industry trends, new product lines, and advanced CRM techniques.
• Clear career pathways to roles such as Senior Customer Success Manager, Wholesale Operations Lead, or even Product Management.
• Opportunities to participate in cross‑departmental projects that broaden your skill set and visibility within the organization.

Work Environment & Company Culture

brighthush champions a culture of innovation, inclusivity, and work‑life balance. Even though this role is remote, you will feel part of a vibrant community through:

• Weekly virtual team huddles and monthly all‑hands meetings.
• Access to a digital collaboration hub where you can share ideas, celebrate wins, and stay connected.
• Annual virtual retreats and quarterly in‑person meet‑ups for key partners and employees.
• A commitment to sustainability—our products and processes are designed to reduce environmental impact, and we encourage employees to adopt eco‑friendly practices.
• Flexible work hours that accommodate the needs of partners across different time zones.

Compensation & Benefits

We offer a competitive hourly rate ranging from $13.60 to $17.85, commensurate with experience and performance. In addition to base pay, you will enjoy:

• Health, dental, and vision insurance plans for you and your dependents.
• 401(k) retirement plan with company match.
• Paid time off (vacation, sick leave, and personal days) that grows with tenure.
• Professional development stipend to support courses, certifications, and conferences.
• Employee wellness program, including virtual fitness classes and mental health resources.
• Annual performance bonuses tied to both individual and company metrics.
• Remote work stipend to help set up an ergonomic home office.

How to Apply

Ready to step into a role where your voice matters and your contributions drive real business outcomes? Click the link below to submit your application and join the brighthush family. We look forward to discovering how your unique skills and experiences can help us elevate our wholesale partnerships to new heights.

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