Senior Retail Customer Experience Coordinator – Front‑End Leadership & Loyalty Program Champion – Driving Exceptional Shopping Journeys, Customer Delight, and Innovation in Off‑Price Retail at brighthush

Welcome to brighthush – Where Every Shopping Experience is a Celebration

At brighthush, we’re more than a retailer; we’re a movement that redefines how consumers discover style, quality, and value. With a presence in over 25 countries, we bring premium, high‑quality merchandise to shoppers at prices that feel like a win every time. Our stores are vibrant communities where customers explore fashion, home décor, and everyday essentials that fit both their budgets and lifestyles. We don’t just sell products – we craft experiences that resonate, inspire, and keep customers coming back.

Why brighthush is the Place to Grow Your Career

When you join brighthush, you become part of a culture that values impact, innovation, and inclusion. We offer:

• Impactful Work: Shape the daily experience of thousands of customers and influence the future of retail.
• Clear Career Path: From associate to store manager to district leadership, our structured ladder is backed by robust learning and mentorship.
• Diverse & Inclusive Culture: Celebrate differences, encourage collaboration across all levels, and create an environment where every voice is heard.
• Competitive Compensation: Starting hourly rates of $14.75 to $15.25, with performance‑based increases and a comprehensive benefits package.
• Employee‑Centric Perks: Health, dental, vision, retirement plans, paid leave, and a wide array of employee discounts across all brighthush brands.

About the Role: Retail Customer Experience Coordinator

As a Retail Customer Experience Coordinator, you will lead a team of associates in delivering exceptional service, ensuring smooth store operations, and driving loyalty program adoption. Your day‑to‑day tasks will include:

Key Responsibilities

• Oversee front‑end associates to guarantee prompt, courteous, and personalized customer interactions.
• Set a positive example by engaging with customers, maintaining a clean and organized store environment, and embodying brighthush’s values of honesty and integrity.
• Coach associates on the latest front‑end principles, POS usage, and loyalty program benefits.
• Assign registers, manage POS coverage, and coordinate breaks to maintain optimal staffing levels.
• Resolve customer concerns swiftly and effectively, turning potential issues into opportunities for delight.
• Ensure associates execute tasks in line with the store plan, prioritizing activities to meet daily objectives.
• Communicate clearly with store management and associates, providing progress updates and constructive feedback.
• Partner with store leadership to identify training needs and develop targeted coaching plans.
• Enforce labor laws, company policies, and safety protocols to create a secure work environment.
• Promote credit and loyalty programs, drive enrollment, and track program metrics.
• Support shrink reduction initiatives and participate in loss‑prevention activities.
• Participate in store events, promotions, and community outreach to strengthen brand presence.

Essential Qualifications

• Minimum of 1 year of retail experience, with at least 6 months in a supervisory or leadership role.
• Strong understanding of merchandising techniques and visual standards.
• Demonstrated ability to multitask in a fast‑paced environment.
• Excellent communication and organizational skills, with meticulous attention to detail.
• Adaptability to changing priorities and unexpected situations.
• Team‑player mindset, collaborating effectively with peers and supervisors.
• Proven track record of training and mentoring associates.
• Availability to work a flexible schedule, including nights, weekends, and holidays.

Preferred Qualifications

• Experience with POS systems and loyalty program management.
• Knowledge of safety and loss‑prevention best practices.
• Leadership experience in a high‑volume retail environment.
• Data‑driven mindset, comfortable analyzing sales and customer metrics.
• Commitment to continuous learning and professional development.

Skills & Competencies for Success

• Customer‑Centric Mindset: Passion for creating memorable shopping experiences.
• Leadership Presence: Ability to inspire and motivate a diverse team.
• Problem‑Solving: Quick decision‑making under pressure.
• Communication: Clear, concise, and empathetic verbal and written skills.
• Analytical Thinking: Interpreting sales data to drive improvements.
• Adaptability: Thriving in a dynamic retail environment.
• Integrity: Upholding ethical standards and confidentiality.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent from the ground up. As a Retail Customer Experience Coordinator, you will:

• Gain exposure to store operations, merchandising, and customer analytics.
• Participate in leadership development programs, including mentorship and coaching.
• Earn certifications in retail management, customer service excellence, and loss‑prevention.
• Progress to roles such as Store Manager, District Manager, or Corporate Program Manager.
• Access cross‑functional training in supply chain, marketing, and e‑commerce.

Work Environment & Culture at brighthush

Our stores are more than retail spaces; they are vibrant communities where associates feel valued, respected, and empowered. We foster:

• Inclusive Culture: Celebrating diversity and encouraging open dialogue.
• Collaborative Spirit: Team‑based problem solving and shared success.
• Continuous Improvement: Regular feedback loops and innovation challenges.
• Employee Well‑Being: Programs for mental health, physical fitness, and work‑life balance.

Compensation, Perks, and Benefits

While the base hourly rate ranges from $14.75 to $15.25, we offer a comprehensive benefits package that includes:

• Health, dental, and vision insurance (with options for dependents).
• 401(k) retirement plan with company match.
• Paid parental leave, holidays, vacation, and sick days.
• Employee discount program across all brighthush brands.
• Well‑being resources: Employee Assistance Program (EAP), smoking cessation support, and mental health counseling.
• Professional development stipend and tuition reimbursement.
• Discounts on childcare, cell phones, pet care, and legal services.
• Access to a credit union and financial wellness workshops.
• Scholarship and adoption assistance programs for eligible employees.

How to Apply

Ready to elevate your retail career and make a tangible impact on customer experiences worldwide? Click the link below to submit your application and join the brighthush family.

Apply to this position at brighthush

Our Commitment to Diversity and Inclusion

brighthush is an equal‑opportunity employer. We celebrate diversity in all its forms and are committed to creating an inclusive environment where every employee can thrive. We provide reasonable accommodations for qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local laws.

Location

USA – brighthush Store 0779, Saint Davids, PA

We look forward to welcoming you to a career where your passion for customer service meets a culture of growth, innovation, and community. Join brighthush and help us continue to redefine the retail experience for customers around the globe.