Senior Retail Customer Experience Coordinator – Front‑End Operations Leader & Store Experience Specialist – Championing Shopper Loyalty, Innovation, and Operational Excellence at brighthush

Welcome to brighthush – Where Every Shopper’s Journey Begins

At brighthush, we’re more than a retailer; we’re a global movement redefining how people discover, experience, and love premium merchandise at unbeatable prices. With a footprint that spans over 1,200 stores worldwide and a digital ecosystem that reaches millions, brighthush has become synonymous with value, quality, and an unwavering commitment to the customer. Our culture is built on diversity, innovation, and a relentless pursuit of excellence, empowering every team member to make a tangible difference in the lives of shoppers around the globe.

About brighthush – A Global Retail Leader

Founded on the belief that great products should be accessible to everyone, brighthush has grown from a single store to a worldwide retail powerhouse. We blend the best of brick‑and‑mortar convenience with cutting‑edge digital experiences, creating a seamless omnichannel environment that keeps shoppers coming back. Our mission is simple: deliver exceptional value, unmatched quality, and unforgettable service, all while fostering a workplace that celebrates creativity, collaboration, and continuous growth.

Why This Role Matters

The Senior Retail Customer Experience Coordinator is the heartbeat of every brighthush store. As the first point of contact for every shopper, you shape the daily journey of millions of customers, turning a casual visit into a memorable, efficient, and brand‑affirming experience. Your leadership directly influences sales, employee engagement, and the overall perception of brighthush as a customer‑centric leader. In an era where retail is evolving from brick‑and‑mortar to omnichannel, your role is pivotal in ensuring that every touchpoint—whether in‑store or online—delivers seamless, personalized service.

Your Impact on the Customer Journey

In this role you will:

• Elevate First Impressions: Create an inviting atmosphere that welcomes shoppers and sets the tone for the entire visit.
• Drive Loyalty & Retention: Champion our loyalty programs, ensuring every customer feels valued and motivated to return.
• Transform Customer Feedback: Turn insights into actionable improvements that refine store operations and enhance the shopper experience.
• Lead Operational Excellence: Maintain high standards of cleanliness, organization, and visual merchandising to create a seamless shopping environment.
• Champion Digital Integration: Seamlessly blend in‑store experiences with digital tools, such as mobile checkout, QR‑code product info, and real‑time inventory updates.
• Foster a Culture of Continuous Improvement: Encourage associates to share ideas, experiment with new service techniques, and celebrate successes.

Key Responsibilities

• Lead Front‑End Operations: Oversee a dynamic team of Associates, ensuring prompt, courteous service and the active promotion of loyalty initiatives.
• Model Excellence: Engage with customers personally, demonstrating outstanding service standards while maintaining a clean, organized, and inviting environment.
• Training & Development: Mentor and coach Associates on front‑end principles, customer personalization, and the benefits of our loyalty initiatives.
• Schedule & Coverage Management: Assign registers, support POS coverage needs, and coordinate breaks to maintain optimal staffing levels throughout the day.
• Customer Issue Resolution: Address concerns swiftly, turning potential negatives into positive experiences that reinforce brand trust.
• Store Plan Execution: Ensure Associates execute tasks in line with the store plan, prioritizing activities to meet daily targets and seasonal objectives.
• Communication: Provide clear, accurate updates to management and Associates regarding priorities, progress, and any emerging challenges.
• Feedback & Recognition: Offer constructive feedback and celebrate successes to foster a high‑performing, motivated team.
• Compliance & Safety: Uphold all labor laws, policies, and procedures, promote safety awareness, and maintain a secure environment for staff and shoppers alike.
• Program Promotion: Champion credit and loyalty programs, supporting store shrink reduction initiatives and driving revenue growth.
• Continuous Improvement: Collaborate with management on training needs and process enhancements to increase operational effectiveness.
• Data‑Driven Decision Making: Review daily performance metrics, identify trends, and recommend adjustments to improve sales and customer satisfaction.
• Cross‑Functional Collaboration: Work closely with merchandising, inventory, and marketing teams to align front‑end execution with broader brand initiatives.

Essential Qualifications

• Minimum 1 year of retail experience with at least 6 months in a leadership role.
• Strong understanding of merchandising techniques and visual standards.
• Exceptional communication and organizational skills with meticulous attention to detail.
• Ability to multitask and adapt to changing priorities or unexpected situations.
• Team player who collaborates effectively with peers and supervisors.
• Proven ability to train and develop others.
• Flexible schedule availability, including nights and weekends.
• Basic proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
• Experience with POS systems and basic data entry.

Preferred Qualifications

• Experience in a fast‑paced, high‑volume retail environment.
• Knowledge of POS systems and loyalty program integration.
• Background in safety compliance and shrink reduction strategies.
• Demonstrated success in leading high‑performing teams.
• Proficiency in data analysis and performance metrics.
• Experience with omnichannel retail initiatives (e‑commerce, click‑and‑collect).
• Knowledge of visual merchandising software or tools.

Skills & Competencies

• Customer‑Centric Mindset: Passion for delivering exceptional service and creating memorable shopping experiences.
• Leadership: Ability to inspire, motivate, and guide a diverse team toward shared goals.
• Problem‑Solving: Quick decision‑making skills to resolve customer issues and operational challenges.
• Communication: Clear verbal and written communication with staff, management, and customers.
• Adaptability: Thrive in a dynamic environment with shifting priorities.
• Analytical Thinking: Use data to drive decisions and improve performance.
• Technology Savvy: Comfortable adopting new retail technologies and digital tools.
• Team Collaboration: Work effectively across departments to achieve store objectives.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent from within. As a Senior Retail Customer Experience Coordinator you will have access to:

• Structured leadership development programs that refine your coaching and management skills.
• Cross‑functional training across merchandising, inventory, and marketing to broaden your retail expertise.
• Mentorship from senior leaders who share their insights and experiences.
• Opportunities to advance into Store Manager, District Manager, or corporate roles in operations, merchandising, or customer experience.
• Continuous learning through workshops, webinars, and on‑the‑job training.
• Access to a global network of retail professionals for knowledge sharing and career networking.
• Annual performance reviews with clear pathways for promotion and salary increases.

Work Environment & Culture

brighthush fosters an inclusive, collaborative culture where every voice is heard. Our values—integrity, teamwork, and customer focus—guide every decision. You will work in a fast‑paced, high‑energy retail setting that rewards initiative, creativity, and a passion for service. Our open‑door policy ensures that ideas flow freely, and your contributions will shape the future of our stores. We celebrate diversity and are committed to creating an environment where every employee can thrive.

Compensation & Benefits

While the starting hourly rate for this role ranges from $15.00 to $15.50 per hour, we offer a comprehensive benefits package that includes:

• Competitive salary commensurate with experience.
• 401(k) plan with company match.
• Health, dental, and vision insurance options.
• Flexible spending accounts (HSA, FSA).
• Life insurance and short/long‑term disability coverage.
• Paid parental leave, holidays, vacation, and sick days.
• Auto and home insurance discounts.
• Employee assistance program (EAP) and wellness resources.
• Childcare and cell phone discounts.
• Pet and legal insurance options.
• Referral bonuses and scholarship programs.
• Adoption assistance and other family‑friendly benefits.

All benefits are subject to eligibility criteria and may change over time. For detailed information, please contact your brighthush representative.

How to Apply

Ready to elevate your retail career? Click the link below to submit your application and join a team that values innovation, growth, and customer delight.

Apply to this job

Closing

At brighthush, we celebrate diversity and are committed to creating an inclusive workplace where every employee can thrive. Whether you are a seasoned retail professional or a motivated newcomer, this role offers a platform to lead, learn, and make a lasting impact on our customers and community. If you are passionate about delivering world‑class service and eager to grow within a dynamic, forward‑thinking organization, we encourage you to apply today.