Senior Retail Loss Prevention & Customer Experience Specialist – Front‑Line Security & Shopper Delight Champion – Safeguarding Brand Integrity at brighthush

Welcome to brighthush – Where Off‑Price Innovation Meets Unmatched Customer Delight

At brighthush, we’re not just a retailer; we’re a movement that redefines how the world experiences style, value, and service. With a global network of flagship stores, distribution centers, and corporate hubs, brighthush has become synonymous with quality, affordability, and an unwavering commitment to our shoppers. Our mission is simple: deliver exceptional value and unforgettable experiences to millions of customers worldwide, while fostering a culture of curiosity, collaboration, and continuous improvement.

Why brighthush is the Place to Grow Your Career

• Industry Leadership – As the world’s leading off‑price retailer, brighthush sets the benchmark for innovation, customer satisfaction, and operational excellence.
• Diverse & Inclusive Culture – We celebrate differences, encourage authentic voices, and empower every employee to bring their whole self to work.
• Clear Advancement Pathways – From entry‑level roles to senior leadership, brighthush offers structured career ladders, mentorship, and continuous learning.
• Competitive Compensation & Comprehensive Benefits – We reward performance, support well‑being, and provide a package that encourages long‑term success.

About the Role: Retail Loss Prevention & Customer Experience Specialist

As a frontline guardian of our brand, you will blend vigilance with hospitality to protect inventory, deter theft, and create a welcoming environment for every shopper. Your presence will be felt in every aisle, ensuring that safety and service go hand‑in‑hand.

Key Responsibilities

• Serve as a visible deterrent by positioning yourself strategically at the front of the store or within high‑traffic departments.
• Monitor store activity, identify suspicious behavior, and respond promptly to potential incidents.
• Utilize body‑worn cameras, radio communication, and other technology to document and support investigations.
• Collaborate closely with store management, loss prevention teams, and customer service to resolve issues efficiently.
• Provide courteous assistance to customers, directing them to the appropriate department or management when needed.
• Conduct safety sweeps and emergency response drills in partnership with store leadership.
• Accurately document incidents in the AIIM Case Management system and follow up on all required protocols.
• Maintain a professional appearance by wearing the approved uniform and adhering to all brand guidelines.
• Participate in ongoing training sessions to stay current on loss prevention strategies, safety procedures, and customer service best practices.
• Assist with other duties as assigned to support store operations and team objectives.

Essential Qualifications

• High school diploma or equivalent; additional education in security, retail management, or related fields is a plus.
• 0–2 years of retail or security experience, with a proven track record of maintaining a safe and welcoming environment.
• Strong verbal and written communication skills, capable of engaging customers and collaborating with teammates.
• Sound judgment and decision‑making ability, especially in high‑pressure or uncertain situations.
• Self‑motivation and the capacity to work independently while contributing to a team effort.
• Excellent organizational skills, with the ability to prioritize tasks and manage time effectively.
• Physical stamina to stand for extended periods and perform routine safety checks.
• Proficiency with technology, including body‑worn cameras, radio communication, and case‑management software.

Preferred Qualifications

• Experience with loss prevention or security in a high‑volume retail setting.
• Knowledge of emergency response protocols and store safety standards.
• Prior exposure to AIIM or similar case‑management platforms.
• Demonstrated commitment to upholding brand values and fostering a positive customer experience.

Skills & Competencies for Success

• Customer‑Centric Mindset – Balancing vigilance with genuine hospitality.
• Analytical Thinking – Quickly assessing situations and determining appropriate actions.
• Adaptability – Thriving in a fast‑paced, ever‑changing retail environment.
• Team Collaboration – Working seamlessly with loss prevention, management, and customer service.
• Integrity & Ethics – Upholding the highest standards of honesty and professionalism.
• Technology Savvy – Comfortable using cameras, radios, and digital reporting tools.

Career Growth & Learning Opportunities

At brighthush, your professional development is a priority. As a Retail Loss Prevention & Customer Experience Specialist, you will have access to:

• Structured onboarding and continuous training programs focused on loss prevention, customer service, and safety.
• Mentorship from seasoned loss prevention managers and store leaders.
• Clear advancement pathways to supervisory roles, loss prevention specialist positions, or broader retail management tracks.
• Cross‑departmental exposure, allowing you to broaden your skill set and explore other areas of the business.
• Regular performance reviews and goal‑setting sessions to align your career aspirations with company objectives.

Work Environment & Company Culture

brighthush is built on a foundation of respect, collaboration, and shared success. You’ll experience:

• A supportive, open‑door leadership style that encourages feedback and innovation.
• Inclusive team dynamics that celebrate diverse perspectives and backgrounds.
• Regular team‑building events, community service initiatives, and employee recognition programs.
• A focus on work‑life balance, with flexible scheduling options where possible.

Compensation, Perks & Benefits

We offer a competitive hourly wage ranging from $13.30 to $18.60, depending on experience and location. In addition to your base pay, you will enjoy a comprehensive benefits package that may include:

• Health, dental, and vision insurance (including HSA and FSA options).
• 401(k) retirement plan with company match.
• Paid time off, including holidays, vacation, and sick leave.
• Employee discounts on merchandise and services.
• Well‑being resources such as an Employee Assistance Program (EAP) and wellness initiatives.
• Professional development allowances and tuition reimbursement opportunities.
• Auto and home insurance discounts, pet insurance, and legal insurance.
• Scholarship programs, adoption assistance, and other family‑friendly benefits.

Why Your Next Career Move Should Be at brighthush

When you join brighthush, you’re not just filling a role—you’re becoming part of a community that values innovation, integrity, and impact. You’ll have the chance to protect our brand, delight our customers, and grow your career in an environment that rewards hard work, creativity, and collaboration. If you thrive in fast‑paced settings, love engaging with people, and want to make a tangible difference in a leading retail brand, brighthush is the place for you.

How to Apply

If you’re ready to bring your passion for security, customer service, and teamwork to a leading retail brand, we encourage you to apply today. Join brighthush and help us protect our brand while creating memorable shopping experiences for our customers.

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