Senior Revenue & Customer Success Operations Specialist – Remote, Salesforce & HubSpot CRM Expert for SaaS Growth

About brighthush

brighthush is a trailblazing technology partner that empowers businesses to unlock the full potential of their customer relationships. With a focus on data‑driven growth, we help organizations scale their revenue engines through cutting‑edge CRM solutions, intelligent automation, and actionable insights. Our team is a blend of seasoned strategists, engineers, and customer‑centric professionals who thrive on solving complex problems and delivering measurable impact.

Why Join brighthush?

• Impactful Work: Your expertise will directly shape the revenue pipeline of high‑growth SaaS companies, driving efficiency and profitability.
• Remote Flexibility: Work from anywhere while collaborating with a global, high‑performing team.
• Continuous Learning: Access to industry conferences, certifications, and a culture that rewards curiosity.
• Competitive Compensation: A well‑structured contractor package that rewards results and expertise.
• Inclusive Culture: Diversity, equity, and inclusion are core values; we celebrate different perspectives and encourage open dialogue.

Key Responsibilities

• Lead the end‑to‑end configuration and optimization of Salesforce and HubSpot for multiple SaaS clients, ensuring alignment with sales, marketing, and customer success workflows.
• Design, implement, and maintain quoting, billing, and revenue recognition tools that integrate seamlessly with existing systems.
• Develop and document standardized processes for data entry, lead routing, opportunity management, and account health monitoring.
• Collaborate with cross‑functional teams—Sales, Marketing, Finance, and Product—to gather requirements, validate solutions, and drive adoption.
• Produce clear, actionable reports and dashboards that provide real‑time visibility into pipeline health, churn risk, and revenue forecasts.
• Identify gaps in data quality and workflow efficiency, propose solutions, and lead change management initiatives.
• Serve as the primary point of contact for CRM-related escalations, troubleshooting issues, and providing training to end users.
• Stay current with industry trends, new platform features, and best practices in revenue operations and customer success.

Essential Qualifications

• 5+ years of experience in revenue operations, customer success operations, or sales operations within SaaS environments.
• Proven expertise in configuring and managing Salesforce and/or HubSpot, including custom objects, workflows, process builder, and automation tools.
• Strong analytical skills with the ability to translate complex data into clear, actionable insights.
• Excellent communication skills—both written and verbal—capable of translating technical concepts for non‑technical stakeholders.
• Experience with quoting and billing tools such as CPQ, Zuora, Stripe, or similar platforms.
• Demonstrated ability to manage multiple projects simultaneously while meeting deadlines.
• Self‑motivated, proactive, and comfortable working independently in a remote setting.

Preferred Qualifications

• Certifications in Salesforce (Admin, Advanced Administrator, CPQ) or HubSpot (Marketing, Sales, Service).
• Background in data governance, data quality management, or data architecture.
• Experience with revenue recognition standards (ASC 606 / IFRS 15) and related tooling.
• Familiarity with integration platforms such as Zapier, MuleSoft, or Dell Boomi.
• Prior contractor or consulting experience with a portfolio of SaaS clients.

Core Skills & Competencies

• Technical Proficiency: Deep knowledge of CRM platforms, automation, and data modeling.
• Strategic Thinking: Ability to align operational initiatives with business objectives.
• Problem Solving: Strong analytical mindset to diagnose issues and devise scalable solutions.
• Project Management: Skilled at planning, prioritizing, and executing complex projects.
• Stakeholder Management: Comfortable influencing senior leaders and collaborating across departments.
• Adaptability: Thrives in fast‑paced, evolving environments.

Career Growth & Learning Opportunities

At brighthush, your career trajectory is designed to evolve with your ambitions. As a contractor, you’ll gain exposure to a diverse portfolio of SaaS companies, each presenting unique challenges and learning opportunities. You’ll have the chance to:

• Lead cross‑functional initiatives that shape the future of revenue operations.
• Earn industry certifications and attend workshops to deepen your expertise.
• Transition into full‑time roles within brighthush or partner organizations, leveraging your expanded skill set.
• Mentor junior analysts and contribute to the knowledge base that drives our collective success.

Work Environment & Culture

brighthush fosters a culture of transparency, collaboration, and continuous improvement. Our remote-first approach means you’ll have the flexibility to work from anywhere while staying connected through weekly virtual stand‑ups, monthly town halls, and an open‑door policy for feedback. We celebrate successes, learn from setbacks, and prioritize mental well‑being through flexible hours, wellness stipends, and virtual team‑building activities.

Compensation, Perks, and Benefits

• Competitive hourly rate with performance‑based bonuses tied to measurable revenue improvements.
• Health, dental, and vision coverage options for contractors who qualify.
• Generous paid time off and holiday schedule.
• Professional development stipend for certifications, courses, and conferences.
• Access to a curated library of industry resources, webinars, and thought‑leadership content.
• Flexible work hours and the ability to work from any location.

How to Apply

If you’re ready to bring your revenue operations expertise to a dynamic, growth‑oriented environment, we’d love to hear from you. Submit your resume and a brief cover letter outlining your experience with Salesforce or HubSpot, your most impactful project, and why you’re excited about the opportunity at brighthush.

Join brighthush Today

Become a catalyst for revenue growth and customer success excellence. Your strategic vision and operational acumen will help shape the future of SaaS businesses worldwide. Apply now and start your journey with brighthush—where innovation meets impact.