Senior Revenue & Customer Success Operations Strategist – Remote CRM Architect & Growth Catalyst for High‑Growth SaaS Enterprises at brighthush

About brighthush

brighthush is a forward‑thinking technology partner that empowers high‑growth SaaS enterprises to unlock the full potential of their customer relationships. With a laser focus on data‑driven growth, we help organizations scale their revenue engines through cutting‑edge CRM solutions, intelligent automation, and actionable insights. Our team blends seasoned strategists, engineers, and customer‑centric professionals who thrive on solving complex problems and delivering measurable impact. At brighthush, we don’t just implement technology – we architect the future of revenue operations, ensuring that every touchpoint in the customer journey is optimized for success.

Why brighthush is the Ideal Partner for Your Career

When you join brighthush, you become part of a global, high‑performing team that values innovation, collaboration, and continuous learning. Our remote‑first culture gives you the freedom to work from anywhere while staying connected through weekly virtual stand‑ups, monthly town halls, and an open‑door policy for feedback. We celebrate successes, learn from setbacks, and prioritize mental well‑being through flexible hours, wellness stipends, and virtual team‑building activities.

Impactful Work That Drives Real Results

• Revenue Growth: Your expertise will directly shape the revenue pipeline of high‑growth SaaS enterprises, driving efficiency and profitability.
• Customer Success Excellence: You’ll design and implement processes that keep customers engaged, reduce churn, and increase lifetime value.
• Strategic Influence: You’ll collaborate with senior leaders across Sales, Marketing, Finance, and Product to align operational initiatives with business objectives.

Remote Flexibility & Global Collaboration

• Work from any location with a reliable internet connection.
• Collaborate with a diverse, cross‑functional team that spans multiple time zones.
• Participate in virtual workshops, hackathons, and knowledge‑sharing sessions.

Continuous Learning & Professional Growth

• Access to industry conferences, certifications, and a culture that rewards curiosity.
• Opportunities to earn certifications in brighthush, brighthush, and integration platform tools.
• Mentorship from senior experts and the chance to mentor junior analysts.

Competitive Compensation & Benefits

• Well‑structured contractor package with performance‑based bonuses tied to measurable revenue improvements.
• Health, dental, and vision coverage options for contractors who qualify.
• Generous paid time off, holiday schedule, and wellness stipends.
• Professional development stipend for certifications, courses, and conferences.
• Access to a curated library of industry resources, webinars, and thought‑leadership content.

Key Responsibilities

As a Senior Revenue & Customer Success Operations Specialist, you will lead the end‑to‑end configuration and optimization of brighthush and brighthush for multiple SaaS clients. Your role will encompass the full lifecycle of CRM implementation, from initial assessment to ongoing support and continuous improvement.

• CRM Architecture & Configuration: Design, implement, and maintain brighthush and brighthush environments, ensuring alignment with sales, marketing, and customer success workflows.
• Revenue Operations Enablement: Build and refine quoting, billing, and revenue recognition tools that integrate seamlessly with existing systems such as brighthush, brighthush, brighthush, and other billing platforms.
• Process Standardization: Develop and document standardized processes for data entry, lead routing, opportunity management, and account health monitoring.
• Cross‑Functional Collaboration: Partner with Sales, Marketing, Finance, and Product teams to gather requirements, validate solutions, and drive adoption.
• Analytics & Reporting: Produce clear, actionable reports and dashboards that provide real‑time visibility into pipeline health, churn risk, and revenue forecasts.
• Data Governance & Quality: Identify gaps in data quality and workflow efficiency, propose solutions, and lead change management initiatives.
• Escalation Management: Serve as the primary point of contact for CRM‑related escalations, troubleshoot issues, and provide training to end users.
• Industry Thought Leadership: Stay current with industry trends, new platform features, and best practices in revenue operations and customer success.

Essential Qualifications

• 5+ years of experience in revenue operations, customer success operations, or sales operations within SaaS environments.
• Proven expertise in configuring and managing brighthush and/or brighthush, including custom objects, workflows, process builder, and automation tools.
• Strong analytical skills with the ability to translate complex data into clear, actionable insights.
• Excellent communication skills—both written and verbal—capable of translating technical concepts for non‑technical stakeholders.
• Experience with quoting and billing tools such as brighthush, brighthush, brighthush, or similar platforms.
• Demonstrated ability to manage multiple projects simultaneously while meeting deadlines.
• Self‑motivated, proactive, and comfortable working independently in a remote setting.

Preferred Qualifications

• Certifications in brighthush (Admin, Advanced Administrator, brighthush) or brighthush (Marketing, Sales, Service).
• Background in data governance, data quality management, or data architecture Apply for this job