Senior Revenue Operations Director – Global Customer Success & AI‑Enabled Growth Architect – Championing Revenue Excellence, Customer Success, and AI Innovation at brighthush

About brighthush

brighthush is a trailblazer in the work‑transformation arena, fusing state‑of‑the‑art artificial intelligence, advanced data science, and a people‑first philosophy to empower organizations worldwide. Our platform seamlessly integrates people, money, and intelligent agents into a single, unified ecosystem, enabling every employee to focus on high‑value tasks while every customer experiences measurable, sustainable success. In an era where digital disruption is the norm, brighthush delivers a cohesive experience that redefines how businesses operate, scale, and thrive.

Why brighthush?

When you join brighthush, you become part of a global community of curious minds and courageous collaborators. We celebrate bold ideas, champion risk‑taking, and provide the tools and support you need to grow—both professionally and personally. Our people thrive in an environment that values transparency, continuous learning, and a genuine commitment to one another’s success. We believe that the best results come from a culture that encourages experimentation, rewards curiosity, and nurtures talent at every level.

Role Overview

As the Senior Revenue Operations Director – Global Customer Success & AI‑Enabled Growth Architect, you will be the strategic operating partner for the Customer Success & Solutions Center of Excellence (COE). Your mission is to architect a unified, cross‑COE view of the business, align global practices with geographic field teams, and drive operational excellence at scale. You will report directly to the Senior Director of Revenue Operations, AI & Function Operations, and collaborate closely with the SVP of Customer Success & Solutions.

Key Impact Areas

• Unify Operating Rhythm: Establish shared planning, business reviews, and consolidated reporting across the COE pillars—Customer Success (CS), Value Management (VM), and Solution Consulting/Enterprise Architecture (SC/EA). Create a cadence that ensures every team is synchronized, data‑driven, and accountable.
• Strategic Rigor & Prioritization: Own the cross‑COE priority roadmap, ensuring the pillars tackle the most mission‑critical challenges efficiently. Lead quarterly strategy sessions that align initiatives with revenue targets and customer outcomes.
• Rules of Engagement: Co‑author ownership, handoffs, and escalation boundaries across COE and field functions to guarantee frictionless stakeholder support. Document and enforce these rules to reduce bottlenecks and improve service levels.
• Planning Methodology & Advisory: Partner with analytics teams to deliver globally utilized planning models, acting as the liaison to the SVP for planning delivery and roll‑up of COE pillars. Translate complex data into actionable plans that drive growth.
• Global Performance Design & Reporting: Ensure all functional pillars have established metrics, analytics assets, and reporting cadence that account for both regional and global performance. Build dashboards that surface insights in real time.
• Project Ownership: Lead select cross‑COE projects from inception to completion, supporting SVP priorities and driving measurable outcomes. Champion project governance, risk mitigation, and stakeholder communication.
• Strategic Narrative Support: Collaborate with COE leaders to build a cohesive narrative across all pillars, backed by data, analysis, and internal/external perspectives—supporting meeting content, whitepapers, and board‑level presentations.

Essential Qualifications

• 8+ years of SaaS experience scaling strategy across customer‑facing functions, with a proven track record of driving revenue growth. Demonstrated ability to translate vision into execution and measurable results.
• Deep expertise in both presales and post‑sales operational domains, enabling seamless end‑to‑end customer journeys. Experience designing and optimizing processes that span the entire customer lifecycle.
• Demonstrated success in designing consumption/usage models and implementing robust planning methodologies. Ability to create scalable frameworks that support rapid growth.
• Strong stakeholder leadership skills—capable of navigating matrixed structures, negotiating Rules of Engagement, and driving executive change management. Proven influence across senior leadership and cross‑functional teams.
• Experience managing and coaching a high‑performing team, prioritizing workloads, and fostering a culture of continuous improvement. Track record of building high‑impact teams that exceed expectations.
• Exceptional analytical mindset, with the ability to translate complex data into actionable insights. Proficiency in data visualization, predictive analytics, and performance measurement.
• Excellent communication skills—both written and verbal—across all levels of the organization. Ability to craft compelling narratives that resonate with executives, partners, and customers.

Preferred Qualifications

• Experience leading AI‑driven initiatives within a SaaS environment. Familiarity with machine learning, natural language processing, or AI‑powered analytics.
• Background in enterprise architecture or solution consulting. Understanding of complex technical ecosystems and how they drive business outcomes.
• Familiarity with consumption‑based business models and AI‑forward operating frameworks. Ability to design and scale usage‑based revenue streams.
• Track record of building and scaling global operating models. Experience establishing processes that work across multiple geographies and cultures.

What You’ll Bring to the Table

As a strategic thinker and operational leader, you will:

• Translate brighthush’s vision into actionable, measurable plans that drive revenue and customer success.
• Build and maintain a unified operating rhythm that aligns global and regional teams.
• Champion data‑driven decision making, ensuring every initiative is backed by robust analytics.
• Foster a culture of collaboration, transparency, and continuous learning across the COE.
• Lead cross‑functional projects that accelerate AI adoption and consumption‑based growth.
• Serve as a trusted advisor to senior leadership, providing strategic insights and narrative support.

Career Growth & Learning Opportunities

At brighthush, your career trajectory is as dynamic as the industry we serve. You will:

• Gain exposure to senior leadership and influence company‑wide strategy.
• Participate in leadership development programs focused on AI, data analytics, and global operations.
• Lead high‑impact projects that shape the future of customer success and revenue operations.
• Collaborate with cross‑functional teams across product, engineering, finance, and sales.
• Access a wealth of learning resources, including internal workshops, industry conferences, and mentorship from seasoned experts.

Work Environment & Culture

brighthush thrives on a culture of trust, flexibility, and shared purpose. Our approach to flexible work blends the best of in‑person collaboration with remote autonomy. You’ll spend at least 50% of your time in the office or in the field, fostering deep connections while enjoying the freedom to design a schedule that fits your personal and professional life.

Core Values

• Integrity: We act with honesty, transparency, and accountability in everything we do.
• Empathy: We listen, understand, and support one another—both within brighthush and with our customers.
• Enthusiasm: We bring curiosity, optimism, and a passion for innovation to every challenge.
• Collaboration: We break down silos, share knowledge, and work together to achieve common goals.

Compensation & Benefits

While specific figures vary by location and experience, brighthush offers a competitive total compensation package that includes:

• Base salary aligned with market standards for senior revenue operations roles.
• Performance‑based bonuses and equity grants that reward your impact on the business.
• Comprehensive health, dental, and vision insurance.
• Generous paid time off, including vacation, sick leave, and holidays.
• Flexible work arrangements and remote‑friendly policies.
• Professional development budget and access to industry conferences.
• Wellness programs, including mental health resources and on‑site fitness options.
• Employee referral bonuses and a supportive community of peers.

How to Apply

Ready to shape the future of revenue operations and customer success at brighthush? Submit your application through our careers portal and join a team that values bold ideas, continuous learning, and genuine collaboration.

We are an equal‑opportunity employer committed to diversity, inclusion, and accessibility. If you require a reasonable accommodation during the hiring process, please let us know.

We look forward to discovering how your expertise and passion can help us create brighter workdays for everyone.