Senior Revenue Operations Manager – Customer Success & Growth Enablement Lead – Driving Global Expansion, Data‑Driven Revenue Optimization, and Strategic Customer Journey Excellence at brighthush

About brighthush

brighthush is more than a technology provider; it’s a movement that is redefining how dental practices operate, grow, and thrive. Our mission is simple yet ambitious: empower every dental practice to deliver exceptional patient care by providing a next‑generation operating system that seamlessly blends practice management, revenue optimization, and patient engagement. From North America to Europe, and now across Asia, our platform is already transforming the daily workflows of thousands of dental professionals. As we accelerate our global footprint, we are looking for visionary leaders who can translate our growth ambitions into actionable, data‑driven operating plans that deliver measurable impact.

Why This Role Matters

As the Senior Revenue Operations Manager for Customer Success, you will be the linchpin that turns brighthush’s revenue ambitions into tangible, measurable outcomes. Your strategic oversight will align the entire customer journey—from onboarding to renewal—ensuring every touchpoint is optimized for efficiency, effectiveness, and delight. By driving cross‑functional collaboration, you will directly influence how dental practices worldwide experience our platform, and ultimately, how we shape the future of dental technology.

Key Responsibilities

• End‑to‑End RevOps Leadership: Own the full spectrum of Revenue Operations for Customer Success, from training and ramping new hires to managing ongoing customer engagement.
• Strategic Planning & Execution: Translate company‑wide revenue and pipeline targets into clear, executable operating plans that drive productivity and growth.
• Capacity & Headcount Modeling: Work with Customer Success leadership to model headcount, design territories, and set productivity targets that align with growth objectives.
• Opportunity Prioritization: Develop and refine pursuit routing, distribution, and coverage strategies so reps focus on high‑value opportunities.
• Reporting & Analytics: Build dashboards that provide real‑time visibility into rep activity, funnel conversion, pursuit health, and pipeline generation.
• Funnel Optimization: Identify gaps in connect, meeting‑set, and show rates; collaborate with leadership to implement improvements that increase overall meetings held.
• Workflow Automation: Design, refine, and automate processes that reduce administrative overhead and boost Customer Success efficiency.
• Pipeline Management: Establish best practices for aging, follow‑up, recycling, and closed‑lost processes to keep the pipeline healthy.
• Cross‑Functional Alignment: Partner with Sales, Marketing, Enablement, and central RevOps to synchronize the top‑of‑funnel customer journey.
• Experimentation & Scaling: Lead pilots on messaging, channels, lead prioritization, and rep workflows; translate successful experiments into scalable operating procedures.
• Global Expansion Support: Prepare the Customer Success organization for international growth across multiple countries within the next 12 months.

Essential Qualifications

• 6–8+ years of experience in Revenue Operations, Sales Operations, Customer Success Operations, or a closely related field.
• Proven track record of supporting Customer Success, SDR, outbound sales, or pipeline‑generation teams.
• Deep understanding of Customer Success funnel metrics—activity, connect rates, meetings set/held, conversion rates, and pipeline generation.
• Hands‑on experience with capacity planning, territory design, routing, lead/pursuit prioritization, and performance management.
• Proficiency in CRM platforms (e.g., Salesforce) and analytics tools (e.g., Looker, Hex, Tableau).
• Demonstrated ability to translate strategy into scalable processes and operating rhythms.
• Exceptional analytical, communication, and stakeholder‑management skills.
• Comfortable navigating ambiguity and operating with a sense of urgency and ownership.
• Experience in high‑growth, fast‑paced environments is highly preferred.

Preferred Qualifications

• Experience working in the healthcare or SaaS industry, especially within the dental or medical technology space.
• Background in building or scaling global Customer Success teams.
• Knowledge of international compliance and data privacy regulations (e.g., GDPR, HIPAA).
• Advanced data modeling skills and familiarity with SQL or Python for data manipulation.
• Leadership experience in a matrixed organization with cross‑functional teams.

Skills & Competencies

• Strategic Thinking: Ability to see the big picture while managing day‑to‑day details.
• Data‑Driven Decision Making: Strong analytical mindset with a passion for turning data into actionable insights.
• Process Engineering: Expertise in designing, documenting, and automating workflows.
• Communication: Clear, concise, and persuasive communication across all levels of the organization.
• Collaboration: Proven ability to work effectively with Sales, Marketing, Product, and Finance.
• Change Management: Skilled at driving adoption of new processes and tools.
• Project Management: Strong organizational skills and the ability to manage multiple initiatives simultaneously.

Career Growth & Learning Opportunities

At brighthush, growth is a shared journey. As Senior Revenue Operations Manager, you will:

• Lead cross‑functional projects that shape the future of our customer success engine.
• Mentor junior RevOps and Customer Success professionals, fostering a culture of continuous improvement.
• Participate in executive‑level strategy sessions, influencing product roadmap and go‑to‑market initiatives.
• Access a robust learning ecosystem, including industry conferences, online courses, and internal knowledge‑sharing sessions.
• Advance into Director or VP roles within Revenue Operations, Customer Success, or broader commercial functions.

Work Environment & Culture

brighthush is built on a foundation of transparency, collaboration, and innovation. Our culture is defined by:

• Inclusive Excellence: A diverse workforce where every voice is heard and valued.
• Agile Mindset: Rapid iteration, data‑backed decisions, and a willingness to experiment.
• Employee Well‑Being: Comprehensive health, dental, mental health, and parental support programs.
• Global Community: A distributed team that celebrates cultural differences and works together across time zones.
• Continuous Feedback: Regular 1:1s, performance reviews, and peer recognition.

Compensation & Benefits

While specific figures vary by location, brighthush offers a competitive total‑compensation package that includes:

• Base salary commensurate with experience and market benchmarks.
• Performance‑based bonuses tied to revenue and customer success metrics.
• Equity options that allow you to share in the company’s long‑term success.
• Comprehensive health, dental, and vision insurance plans.
• Flexible paid time off, including vacation, sick leave, and personal days.
• Parental leave and family‑support resources.
• Retirement savings plans with company matching.
• Wellness stipend covering gym memberships, meditation apps, or other health‑related expenses.
• Professional development budget for courses, certifications, and conferences.

How to Apply

If you’re ready to lead the next wave of growth at brighthush and help shape the future of dental practice technology, we’d love to hear from you. Submit your application through our careers portal at brighthush.com/careers. We’re an equal‑opportunity employer committed to building a diverse and inclusive workforce. If you need accommodations during the interview process, please let us know and we’ll do everything we can to support you.

Data Privacy Notice: By submitting your application, you consent to brighthush collecting, storing, and processing your personal information for recruitment purposes in accordance with our Privacy Policy and GDPR regulations. You have the right to access, rectify, or request the deletion of your data at any time by contacting Privacy Requests.

Ready to join a team that’s redefining an entire industry? Apply now and help us bring brighter, healthier futures to dental practices worldwide.