Senior Sales Customer Account Manager – Digital Fundraising Platform Leader & Growth Strategist – Drive Impactful Partnerships & Accelerate Revenue Growth at brighthush

About brighthush and the Digital Fundraising Revolution

Since 2000, brighthush has been the cornerstone of online philanthropy, redefining how charities, nonprofits, and community organizations connect with donors worldwide. With a global network of over 45,000 partners and more than 11 billion dollars raised to date, brighthush is the world’s most trusted digital giving platform. We empower our partners to launch campaigns, engage supporters, and create lasting impact from anywhere on the planet. Our success is built on cutting‑edge technology, data‑driven insights, and a community‑first mindset that turns every donation into a measurable outcome.

At brighthush, our mission is simple yet powerful: Intelligence for Good. We fuse purpose‑driven technology, responsible AI, and human expertise to deliver tangible results for our partners. If you’re passionate about using technology to drive social change, you’ll thrive in a culture that values innovation, collaboration, and a deep commitment to making the world a better place.

Why Join brighthush?

• Impact‑Driven Work: Every day you’ll help nonprofits reach new donors, launch transformative campaigns, and secure the resources they need to change lives.
• Fast‑Growing Platform: As a leading player in the digital fundraising space, brighthush is expanding rapidly across North America and beyond. Your work will directly influence our growth trajectory.
• Dynamic Team: You’ll collaborate with Sales, Product, Marketing, Engineering, and Operations to deliver end‑to‑end success for our partners.
• Career Advancement: brighthush offers clear pathways to senior leadership roles, mentorship programs, and continuous learning opportunities.
• Inclusive Culture: We celebrate diversity, champion equity, and foster an environment where every voice is heard.

Key Responsibilities

As a Senior Sales Customer Account Manager, you will own a portfolio of high‑value nonprofit partners across North America, driving both retention and expansion. Your day‑to‑day activities will include:

• Building and maintaining deep, strategic relationships with C‑suite leaders, board members, and program managers at partner organizations.
• Identifying growth opportunities within existing accounts, including upsell of advanced analytics, custom integrations, and premium support packages.
• Collaborating with cross‑functional teams—Product, Marketing, Engineering—to translate partner feedback into roadmap enhancements.
• Developing and presenting quarterly business reviews that showcase ROI, impact metrics, and future growth plans.
• Leading contract negotiations, renewal processes, and ensuring a seamless onboarding experience for new partners.
• Staying ahead of industry trends, competitor offerings, and regulatory changes that could affect our partners’ fundraising strategies.
• Mentoring junior account managers and sharing best practices to elevate the entire sales organization.

Essential Qualifications

• 10+ years of B2B sales experience, with a proven track record of managing large, complex accounts in the nonprofit or technology sector.
• Demonstrated ability to exceed revenue targets and achieve high renewal rates in a competitive marketplace.
• Strong understanding of digital fundraising tools, donor engagement strategies, and the challenges faced by modern nonprofits.
• Exceptional communication skills—both written and verbal—across all levels of an organization.
• Data‑driven mindset: proficiency in using CRM systems (e.g., Salesforce), analytics dashboards, and reporting tools to inform strategy.
• Experience leading cross‑functional initiatives and influencing product development based on customer insights.
• High emotional intelligence, resilience, and a passion for social impact.

Preferred Qualifications

• Background in fundraising technology, SaaS, or a related field.
• Experience working with large, global nonprofits or foundations.
• Knowledge of responsible AI practices and how they can be leveraged for ethical fundraising.
• Fluency in multiple languages, especially Spanish or French, to support diverse partner communities.
• Prior experience in a startup or high‑growth environment where you’ve helped scale sales operations.

Skills & Competencies for Success

• Strategic Thinking: Ability to see the big picture and translate partner goals into actionable sales plans.
• Relationship Building: Proven skill in cultivating trust and long‑term partnerships with stakeholders.
• Negotiation & Closing: Strong negotiation skills and a consultative approach to closing deals.
• Analytical Acumen: Comfortable working with data to measure impact, forecast revenue, and optimize performance.
• Collaboration: Comfortable working across departments to deliver a unified customer experience.
• Adaptability: Thrives in a fast‑moving environment and can pivot quickly in response to market changes.
• Leadership: Ability to mentor and inspire junior team members while driving results.

Career Growth & Learning Opportunities

At brighthush, we believe that personal growth fuels organizational success. As a Senior Sales Customer Account Manager, you’ll have access to:

• Structured mentorship programs pairing you with senior leaders who have navigated similar career paths.
• Continuous learning initiatives, including access to industry conferences, workshops, and an internal knowledge hub.
• Clear promotion tracks—whether you aim to become a Director of Partnerships, Head of Customer Success, or a C‑suite executive.
• Cross‑functional projects that broaden your skill set beyond sales, such as product strategy, data analytics, or global expansion.
• Opportunities to lead high‑impact initiatives that shape the future of digital philanthropy.

Work Environment & Company Culture

brighthush is more than a workplace—it’s a community of changemakers dedicated to creating a better world. Our culture is defined by:

• Inclusivity: A diverse workforce where every voice is valued and every idea is heard.
• Collaboration: Open communication channels, regular cross‑team huddles, and a flat hierarchy that encourages innovation.
• Flexibility: Remote‑first policies, flexible hours, and a focus on work‑life balance.
• Well‑being: Comprehensive health benefits, mental health resources, and wellness programs.
• Community Impact: Regular volunteer days, partnership with local nonprofits, and a culture of giving back.

Compensation & Benefits

While specific figures vary by experience and location, brighthush offers a competitive total rewards package that includes:

• Base salary commensurate with market rates for senior sales roles.
• Performance‑based commission and bonus structure tied to revenue growth and partner satisfaction.
• Equity options that allow you to share in the company’s long‑term success.
• Health, dental, and vision insurance for you and your dependents.
• 401(k) plan with company match.
• Generous paid time off, parental leave, and sabbatical options.
• Professional development stipend and access to industry certifications.

How to Apply

If you’re ready to lead high‑impact partnerships, drive revenue growth, and make a tangible difference in the nonprofit sector, we want to hear from you. Submit your resume and a cover letter that highlights your experience with large‑scale account management and your passion for social impact. Join brighthush and help us turn every donation into a lasting legacy.

Ready to take the next step? today and become a catalyst for change at brighthush.