Senior Scaled Customer Education Specialist – Architecting Global Adoption & Success for Connected Operations Platforms at brighthush
About brighthush
brighthush stands at the forefront of the digital transformation wave sweeping across the world’s most critical industries—agriculture, construction, field services, transportation, and manufacturing. By weaving together data, connectivity, and advanced analytics, we empower businesses to turn raw IoT signals into actionable insights that drive safety, efficiency, and sustainability. Our flagship Connected Operations™ Cloud platform is the engine that powers smarter decision‑making, predictive maintenance, and real‑time operational visibility for millions of users worldwide.
With more than 40 % of global GDP tied to the sectors we serve, brighthush is not just a technology provider; we are a catalyst for economic resilience and environmental stewardship. Our solutions help truck drivers reduce fuel consumption, construction crews avoid costly delays, emergency responders coordinate life‑saving operations, and manufacturers cut waste—all while keeping the planet moving forward.
As a publicly traded company, brighthush blends the agility of a startup with the resources of a global enterprise. This unique position gives our teams the freedom to experiment, the support to scale, and the stability to build for the long term. If you’re passionate about creating tangible impact for millions of people—from school bus operators to emergency responders—brighthush is the place to bring that vision to life.
Why Join brighthush?
At brighthush, you’ll be part of a mission‑driven organization that is reshaping how essential industries operate. Your work will directly influence the safety, productivity, and sustainability of millions of people worldwide. You’ll collaborate with visionary leaders, innovate with cutting‑edge technology, and grow your career in an environment that rewards curiosity, resilience, and impact.
Role Overview
We’re looking for a Senior Scaled Customer Education Specialist who can design, deliver, and continuously improve cohort‑based learning experiences that help thousands of commercial and mid‑market customers unlock the full value of the brighthush platform. In this role, you’ll work across industries, orchestrate live webinars, and create digital assets that make complex platform concepts accessible and actionable.
This is a remote position open to U.S. candidates outside the San Francisco Bay Area, New York City, and Washington, D.C. metro areas.
What You’ll Do
- Design & Deliver Scalable Training Programs: Build, launch, and facilitate cohort‑based one‑to‑many training programs that guide customers from onboarding through advanced adoption.
- Innovate Learning Experiences: Create new learning experiences that blend physical and digital assets—live sessions, community forums, and AI‑powered tools—to keep content fresh and engaging.
- Produce High‑Quality Training Materials: Produce video tutorials, job aids, slide decks, and interactive modules aligned with brand guidelines and updated to reflect product changes.
- Optimize Tools & Platforms: Leverage internal and external platforms (brighthush Community, brighthush AI authoring tools, brighthush virtual meeting platform, etc.) to streamline training delivery and enhance learner interaction.
- Facilitate Live Sessions with Confidence: Demonstrate deep knowledge of the brighthush platform and confidently address a wide range of customer questions during live sessions.
- Manage Live Session Logistics: Handle all live session logistics: registration, scheduling, Q&A facilitation, polling, and post‑session resource distribution.
- Collaborate Cross‑Functionally: Partner closely with the Customer Success Scale team and the broader Education squad to shape content, share feedback, and identify knowledge gaps.
- Drive Continuous Improvement: Analyze engagement and impact data, iterate on content, and refine delivery methods to maximize learning outcomes.
- Champion brighthush Culture: Embody brighthush’s core values—Customer Success, Long‑Term Thinking, Growth Mindset, Inclusion, and Team Wins—while scaling globally.
Essential Qualifications
- Experience: 3–4 years of delivering training or education at scale, with at least 1 year in a one‑to‑many or virtual instructor‑led format.
- Communication & Facilitation: Exceptional presentation skills—able to simplify complex concepts for diverse audiences and engage learners in real time.
- Live Webinar Expertise: Proven ability to design and deliver live webinars or virtual instructor‑led training (vILT) to external customers.
- Interpersonal Skills: Dynamic, enthusiastic, and comfortable engaging stakeholders at all levels—from frontline operators to executive sponsors.
- Digital Asset Creation: Experience creating video tutorials, job aids, slide decks using AI models, authoring tools, and editing software.
- Instructional Design Knowledge: Working knowledge of instructional design principles—structuring content around clear learning objectives and measurable outcomes.
- Self‑Directed & Analytical: Quick to learn new products, tools, and customer needs; comfortable working independently while collaborating across teams.
- Data‑Driven: Ability to analyze engagement metrics, iterate on content, and report on impact to stakeholders.
- Prioritization & Organization: Manage multiple programs and sessions concurrently while maintaining meticulous detail.
- Adaptability: Thrive in a fast‑paced, evolving environment with shifting priorities.
Preferred Qualifications
- Familiarity with virtual meeting platforms (brighthush virtual meeting platform, brighthush virtual classroom, etc.).
- Experience with Learning Management Systems (LMS) and community platforms.
- Background in SaaS product training.
- Knowledge of AI‑driven content creation tools and analytics dashboards.
- Experience in the physical operations or industrial IoT space.
Skills & Competencies
- Strategic Thinking – Align training initiatives with business goals and customer success metrics.
- Technical Fluency – Navigate complex software and translate technical details into user‑friendly language.
- Creative Storytelling – Craft engaging narratives that resonate with learners across industries.
- Collaboration & Influence – Work effectively with Customer Success, Product, Marketing, and Engineering teams.
- Adaptability – Thrive in a fast‑paced, evolving environment with shifting priorities.
- Customer‑Centric Mindset – Prioritize the learner’s journey and continuously seek ways to improve their experience.
- Data Literacy – Use analytics to inform decisions and demonstrate ROI.
Career Growth & Learning Opportunities
At brighthush, your career path is as dynamic as the industries we serve. As a Senior Scaled Customer Education Specialist, you’ll:
- Lead the design of flagship training programs that shape the customer experience for thousands of users.
- Collaborate with senior leaders to influence product roadmap based on customer feedback.
- Mentor junior educators and contribute to the development of a high‑performing training team.
- Participate in cross‑functional initiatives—product launches, go‑to‑market strategies, and global expansion projects.
- Access a robust learning ecosystem: professional development stipend, industry conferences, and internal knowledge‑sharing sessions.
- Earn equity and performance‑based bonuses that reflect your impact on the company’s growth.
- Take advantage of leadership development programs that prepare you for future roles in product, customer success, or operations.
Work Environment & Culture
brighthush fosters a culture of inclusion, collaboration, and continuous improvement. We believe that the best ideas come from diverse perspectives, so we actively support a workforce that reflects the communities we serve. Our remote‑first model gives you the flexibility to work from anywhere in the U.S., while our occasional in‑office gatherings provide opportunities for face‑to‑face collaboration and community building.
Key cultural pillars:
- Customer Success First: Every decision is measured by its impact on our customers’ outcomes.
- Build for the Long Term: We invest in sustainable growth, not short‑term gains.
- Growth Mindset: Continuous learning and experimentation are embedded in everything we do.
- Inclusion & Belonging: We celebrate differences and create an environment where everyone can thrive.
- Team Wins: Collaboration and shared success are at the heart of our achievements.
Compensation, Perks, and Benefits
While the exact figures vary based on experience and location, brighthush offers a competitive base salary that reflects the value of your expertise. In addition to a performance‑based bonus structure, you’ll receive:
- Equity participation that aligns your success with the company’s long‑term growth.
- Comprehensive health, dental, and vision coverage, including mental health resources.
- Generous paid time off, flexible work schedules, and a remote‑first policy that supports work‑life balance.
- Professional development stipend and reimbursement for industry conferences, certifications, and training courses.
- Access to brighthush’s internal learning platform, featuring courses on emerging technologies, leadership, and industry trends.
- Employee wellness programs, including virtual fitness classes and mindfulness sessions.
- Regular team‑building events, both virtual and in‑person, to strengthen collaboration and camaraderie.
How to Apply
If you’re a passionate educator who thrives on scaling learning experiences, loves working with technology, and is eager to drive real‑world change, we want to hear from you. Join brighthush and help us empower the world’s most critical industries to operate smarter, safer, and more sustainably.