Senior ServiceNow ITOM Discovery & Cloud Integration Engineer
About the Job Role: Senior ServiceNow ITOM Discovery & Cloud Integration Engineer Location: Remote Employment Type: Contract Duration: 6–12 Months Status: Accepting Candidates
About the Role
We are seeking an experienced Senior ServiceNow ITOM Discovery & Cloud Integration Engineer to support enterprise discovery, cloud integrations, and CMDB data quality initiatives. The ideal candidate will have strong hands-on expertise in ServiceNow ITOM Discovery, AWS, Kubernetes, and advanced troubleshooting.
Key Responsibilities
Configure, maintain, and troubleshoot ServiceNow ITOM Discovery, including Horizontal Discovery, MID Servers, discovery schedules, and patterns. Implement and support AWS and Kubernetes integrations, including Amazon EKS. Troubleshoot SSH/WMI connectivity issues, discovery failures, and cloud inventory collection. Support Service Graph Connector for AWS and Kubernetes Visibility Agent integrations. Resolve OAuth and authentication issues affecting discovery and integrations. Troubleshoot the Identification and Reconciliation Engine (IRE), multi-source identification, and source reconciliation. Monitor discovery coverage, identify errors, and improve discovery health and data accuracy. Develop and maintain health dashboards, automation, and error-reduction processes. Apply scripting and advanced troubleshooting techniques to improve discovery reliability and operational efficiency.
Required Qualifications
Strong hands-on experience with ServiceNow Discovery and IT Operations Management (ITOM). Proven experience integrating ServiceNow with AWS and Kubernetes/EKS environments. Experience configuring and troubleshooting Horizontal Discovery, MID Servers, discovery schedules, and patterns. Knowledge of Service Graph Connector for AWS, cloud inventory, and Kubernetes Visibility Agent. Experience troubleshooting SSH/WMI connectivity, OAuth, authentication, and cloud discovery failures. Strong understanding of IRE, CMDB identification and reconciliation, and multi-source data management. Scripting skills and experience with automation and complex technical troubleshooting.
Compensation
Estimated Hourly Rate: $75–$80/hr (W-2) Final compensation within this range will depend on skills, experience, and interview results.