Senior Software as a Service Operations Engineer

Who you are 10+ years in IT support roles, including 5+ years in a senior or lead engineering position Deep understanding of system architecture, design patterns, and best practices Proven ability to lead and mentor engineering teams Strong experience with cloud-based IT environments (Google Workspace, Zoom, Slack, GitHub, Atlassian, etc.), with advanced domain knowledge of Okta Hands-on experience deploying or administering enterprise AI tools (Claude, OpenAI, or Gemini), including identity integration and data-handling controls Experience with automation and scripting for system administration Excellent communication skills, with the ability to convey technical information to technical and non-technical audiences Ability to align technology with business objectives and make data-driven recommendations Infrastructure-as-code experience (e.g., Terraform, Ansible) Experience building with Claude, OpenAI, or Gemini APIs, including agents, MCP servers, or prompt engineering for business workflows Experience establishing AI governance practices, such as connector reviews or acceptable-use policies Certifications relevant to the role (e.g., Okta Certified Professional, Google Cloud Certified Professional Cloud Architect) What the job involves Fastly is searching for a Senior SaaS Operations Engineer to support our in-office and remote Fastlyans. Keeping our IT infrastructure running effectively, securely, and up to date is critical for the day-to-day tasks of every employee. You will have significant experience in supporting a fast-paced, high-growth environment. You are comfortable working as part of a distributed team and will be supporting the operations in our Global offices You have previous experience as a Systems Administrator, combined with advanced Service Desk capabilities. You are streamlined and detail-oriented while being able to identify broken processes and provide solutions. You are someone who has touched all aspects of a large SaaS environment and can scale along with the company. You're also curious about how AI is changing IT operations and want to help bring tools like Claude, ChatGPT, and Gemini to our employees safely and effectively. On top of your validated history of success, you have a passion for technology and, like us, you value hard work and fun in equal measure Lead the design, implementation, and maintenance of complex information systems, ensuring high availability, security, and performance Proactively identify and mitigate system vulnerabilities and performance bottlenecks Lead and mentor a team of engineers, providing technical guidance and support Collaborate with cross-functional teams (e.g., product, security) to deliver solutions that meet business objectives Administer enterprise AI platforms (Claude, OpenAI, Gemini), including SSO/SCIM, access controls, and license management Partner with Security and Legal to review AI connectors and integrations using least-privilege and data-governance principles Build AI-assisted automations that reduce manual IT work and improve the employee experience Research and recommend new technologies, including emerging AI tools Maintain documentation for systems and processes, including AI usage guidelines Provide expert-level troubleshooting for critical system issues and help shape engineering best practices The application process Anticipated Posting Close Date: 11/15/2026

Benefits

Parental support and beyond: We support our families by offering generous time off for parental leave. And beyond that, we work hard to build a culture that allows for all employees to have the life outside work that they desire year round. Health and wellness Your well-being matters here. Our health plans offer a variety of options, including full medical, dental, and vision coverage, short- and long-term disability insurance, mental health resources, and more. Invest in your future We offer 401(k)/retirement plans, employee stock purchasing plans (ESPP), and reimbursements for learning and development programs — so we can support your ongoing growth and success. Keep learning and growing: Helping people go further means nurturing their talent. Through annual reimbursements for employee learning activities, regular hangouts and advice from our Senior Staff, talks from industry leaders, and cultural events — we offer tons of opportunities for people to learn. And we’re always looking to grow as a company, too: we collect employee engagement and experience data annually and leverage our Employee Experience Champion Network to understand employee feedback, so we can keep improving.